Business Systems

Business Systems Support Jobs

38 jobs found

Today

Technical Support Representative - Mechanic Experience Preferred

Sewer Equipment Co Of America Dixon, IL

Dixon, IL

Today

$60k - $65k/yr Full time 12 Volt Electrical Business Systems Computer Skills

Apply Now

Job Description

The Technical Support Representative supports end users and dealers in diagnosing and repairing equipment by phone, email, and fax. This role combines technical troubleshooting across hydraulic, electrical, and pneumatic systems with service case documentation and occasional customer training support.

Location and Schedule

Location: Dixon, IL (onsite)
Schedule: Monday through Friday, 8am to 5pm
After-hours: Rotating on-call duties to assist customers outside of normal business hours

Compensation

Salary: USD 60,000 - 65,000 per year

Key Responsibilities

Assist end users and dealers with diagnosis and equipment repair via phone, email, and fax
Provide hydraulic equipment and systems support
Review and interpret hydraulic schematics and understand hydraulic components
Support 12 Volt electrical system troubleshooting, including basics of circuit breakers, fuses, starters, and control circuitry
Use an electrical test meter to test voltage, amperage, continuity, or ohms
Troubleshoot electrical systems such as breakers, relays, timers, or solenoids
Troubleshoot electro-pneumatic and electro-hydraulic systems
Troubleshoot electric motors
Troubleshoot pneumatic systems, including pneumatic cylinders, directional valves, solenoid valves, and speed adjusters
Rebuild pneumatic components when needed
Apply knowledge of related hoses and fittings, including reading and interpreting pneumatic schematics
Occasionally support training classes for customers on equipment repair, operation, and maintenance
Review current and past service case files to ensure documentation is accurate and traceable
Complete additional duties assigned by the manager

Required Qualifications

Hydraulic, electrical, and mechanical equipment knowledge, or general mechanical aptitude
Ability to read and interpret parts diagrams
Proficiency in Microsoft Office including Excel, Word, and Outlook
Familiarity with finding files on a computer
Ability to learn operation of the ERP system Made2Manage
Effective communication skills
Good organizational skills
Ability to carry a company cell phone on a weekly rotation to assist customers outside of normal business hours
Must be 18 years or older
Must be eligible to work in the United States

Technologies

Microsoft Office: Excel
Microsoft Office: Word
Microsoft Office: Outlook
ERP system: Made2Manage
Electrical test meter

Benefits

Eligible for the Sewer Equipment Productivity Bonus, paid quarterly
Health, Dental & Vision insurance available after 60 days of employment
Company paid Life, Short & Long-Term Disability
Voluntary life insurance, accident, critical illness
401k Plan with company match after one year of employment
80 hours of paid holidays per year

View full job page →

1d ago

Technical Support Engineer

Energy Maintenance Technologies Ltd Winter Springs, FL

Winter Springs, FL

1d ago

Full time Business Systems Computer Skills CRM

Apply Now

Job Description

The Technical Support Engineer role at Energy Maintenance Technologies Ltd is based onsite in Winter Springs, FL, bridging customers, sales, product engineering, and EMT’s technical service offering for test and measurement instrumentation.

Key Responsibilities

Serve as the first point of contact for product-related technical enquiries, troubleshooting, and support requests from internal teams, distributors, and end users.
Provide timely, professional technical assistance by investigating customer issues, documenting outcomes, resolving where possible, and escalating appropriately.
Develop and maintain strong customer relationships through responsive support, technical competence, and a service-focused approach.
Collaborate with sales, engineering, and service colleagues to address technical challenges and identify ways to improve the customer experience.
Provide technical guidance to help customers use EMT products correctly, safely, and effectively.
Deliver product demonstrations, technical presentations, and post-sale user training for customers, distributors, and prospective clients.
Adapt training content and delivery to match differing requirements, technical abilities, and applications.
Support customers in building the knowledge and confidence needed to operate EMT instrumentation effectively.
Assist with customer product evaluations and trials by providing technical guidance, monitoring performance, and supporting successful outcomes.
Collect customer feedback and share relevant findings internally to support continuous improvement of products and service.
Assess returned equipment, identify potential faults, and determine appropriate maintenance or repair actions.
Perform first-line, return-to-base maintenance, calibration, inspection, and initial fault assessment in line with established procedures.
Maintain accurate records covering maintenance activities, calibration results, equipment status, and corrective actions.
Coordinate with internal technical specialists when faults or servicing requirements need further investigation or escalation.
Support consistent delivery of product quality, reliability, and service standards.
Work with the Sales team to provide technical input into customer proposals, quotations, cost estimates, tender responses, and bid documentation.
Provide application-specific technical advice to support customer needs and assist with selecting appropriate EMT products.
Support business development activities by participating in customer meetings, industry conferences, exhibitions, seminars, and related events as required.
Maintain up-to-date customer and technical support activity records in the company’s CRM and business systems.
Document and follow through on customer enquiries, product issues, and service activities appropriately.
Use relevant business applications, including Sage and Monday.com, to support communication, workflow management, and reporting.
Prepare technical reports, training documentation, service records, and other materials as required.

Required Qualifications

Bachelor’s degree or equivalent qualification in a STEM discipline.
Previous experience in technical product support, instrumentation, equipment maintenance, application engineering, or a related technical, customer-facing environment.

Required Skills

Ability to understand technical products, investigate problems methodically, and communicate technical information clearly to different audiences.
Strong interpersonal and communication skills to establish credibility, build relationships, and deliver consistently high customer service.
Confidence to deliver product demonstrations, explain technical concepts, and provide effective user training.
A structured, detail-oriented approach to managing technical enquiries, service activities, documentation, and competing priorities.
Proactive, self-motivated, results-oriented working style with ownership of tasks through to completion.
Ability to collaborate across sales, engineering, service, and other internal functions in a dynamic environment.
Competence in Microsoft Office (Word, Excel, Outlook, PowerPoint) and ability to learn new business systems.
Willingness and ability to travel for customer visits, training, exhibitions, and other business activities as required.
A valid driving licence suitable for the role’s travel requirements.

Technologies

Sage
Monday.com
Microsoft Office (Word, Excel, Outlook, PowerPoint)
CRM

Benefits

Competitive salary, paid monthly on the 25th.
20 Days PTO plus 11 National Holidays (Paid).
Paid time off

Desirable Skills and Experience

Electrical testing, high-voltage equipment, electrical safety, or power engineering.
Gas detection, gas analysis, gas handling, or scientific measurement instrumentation.
Hands-on experience with automation hardware and software, including MODBUS communications, SCADA systems, physical property sensing technologies, and HMIs.
Ability to read, interpret, and review electrical schematics, mechanical drawings, and technical documentation.
Familiarity with engineering design software such as SolidWorks.
Experience delivering technical training, product demonstrations, or customer application support.
Experience with equipment inspection, calibration, maintenance, fault-finding, or repair.
Familiarity with CRM platforms, ERP systems, or workflow management tools.

Work Location

In person onsite in Winter Springs, FL.

View full job page →

10d ago

Help Desk Manager

LogixCare, LLC Doral, FL

Doral, FL

10d ago

$85k - $95k/yr Full time Manager Marketing Application Support

Apply Now

Job Description

LogixCare, LLC is seeking a hands-on Help Desk Manager to lead daily service operations for an MSP team. This role manages a service group of four technicians and one dispatcher, oversees ticket execution against service commitments, and provides coaching, escalation support, and performance oversight.

Key Responsibilities

Lead, coach, and develop a team of four technicians and one dispatcher.
Own daily help desk operations, including ticket prioritization, workload distribution, and escalation management.
Ensure tickets are assigned, updated, and resolved within established service commitments.
Handle advanced technical escalations and support tickets when needed.
Serve as the management escalation point for client concerns and service issues.
Own service team hiring, onboarding, performance reviews, and employee development.
Monitor service performance metrics, including response and resolution times, ticket aging, customer satisfaction, technician utilization, and service profitability.
Improve workflows and reporting in ConnectWise PSA and ConnectWise RMM.
Maintain standards for documentation, time entry, troubleshooting, and client communication.
Promote proactive maintenance, automation, and resolution of recurring issues.
Keep leadership informed about service performance, staffing needs, and improvement opportunities.

Requirements

At least 2 years of management experience at a managed service provider.
Experience leading technicians and supporting multiple client environments.
Strong working knowledge of ConnectWise PSA and ConnectWise RMM.
Hands-on experience with Microsoft 365, Azure, Intune, Windows, networking, and endpoint security.
A structured approach to managing ticket queues, SLAs, escalations, and competing priorities.
Experience coaching employees, conducting performance reviews, and holding teams accountable.
Understanding of how technician utilization, service efficiency, and recurring issues impact MSP profitability.
Strong English communication skills; Spanish proficiency is preferred.
Ability to work fully onsite in Miami.

Technologies

ConnectWise PSA
ConnectWise RMM
Microsoft 365
Azure
Intune
Windows
Networking
Endpoint security

Schedule

Regular hours: Monday–Friday, 8:30 a.m. to 5:30 p.m.
Any after-hours work will be scheduled and planned in advance.

Compensation and Benefits

$85,000 to $95,000 annual base salary, depending on experience
Target annual performance bonus of 10%, based on defined service, customer satisfaction, team, and profitability goals
401(k)
Paid time off
Training and professional development

Job Details

Job type: Full-time
Location: Doral, FL (onsite)

Application Question

How many years of MSP Experience do you have?

Experience Note

Intune: 1 year (Preferred)

View full job page →

14d ago

Service Desk Administrator 1

Convergence Networks Lansing, MI

Lansing, MI

14d ago

$18 - $22/hr Full time Marketing Active Directory Application Support

Apply Now

Job Description

Convergence Networks is seeking a Service Desk Administrator to support clients in Lansing, MI through fast, accurate help desk service. In this onsite role, you will respond to incoming IT requests and alerts and help keep customers productive by troubleshooting issues across networks, servers, and workstations.

What you’ll do

Handle a high volume of inbound phone calls and emails, performing initial troubleshooting on help desk tickets.
Work to resolve customer tickets on the first contact, while identifying when an issue needs escalation to a System or Network Administrator or another support resource.
Maintain clear, accurate records of communication, resolutions, assistance needed, and follow-up actions.
Support customer satisfaction through service quality, communication, and issue resolution.
Complete other relevant duties as assigned.

Key qualifications

High school diploma or equivalent.
2+ years of relevant experience, such as Service Desk Support Specialist, Help Desk Technician, Help Desk Analyst, or Tier 2 (or similar) in a tiered environment.
Strong troubleshooting skills across IT and related hardware and software, including PCs, laptops, servers, firewalls, switches, routers, hard drives, and Windows operating systems.
Experience delivering onsite and remote or phone support in a fast-paced, high volume environment.
Empathy, patience, and willingness to learn.
IT background with a focus on network support, implementation, and remote as well as onsite support.
Familiarity with Active Directory and MS 365 Portal, including Group Policy.
Knowledge of networking and experience triaging or using a priority system to gauge client issues and impact.
Experience documenting work and using a ticketing and RMM system.
Familiarity with Event Viewer (checking for errors and reviewing logs).
Experience with Windows OS and common applications, including administering current Windows desktop operating systems and Windows server operating systems.
Exposure to Exchange, Office 365, and a variety of backup solutions, plus routers, firewalls, and virtual or cloud-based technologies.
Apple OSX and iOS experience.
Ability to work independently and as part of a team.
Understanding of managed services and how they differ from break-fix support.
Excellent verbal and written communication, with the ability to de-escalate high-stress situations and drive technical resolution.
Willingness to learn, adjust, and grow with the company, along with self-starter motivation and a positive attitude.

Technologies you may work with

Active Directory, MS 365 Portal, Group Policy
Event Viewer, Windows OS (Windows desktop and Windows server)
Exchange, Office 365
RMM, Apple OSX, iOS
ConnectWise, Kaseya
Microsoft Azure, Microsoft Office 365

Pay and schedule details

Location: Lansing, MI (onsite)
Compensation: USD 18 - 22 per hourly
Normal office conditions with desk work and computer use
Role may occasionally require standing, walking, reaching, talking, writing, and hearing; on-site work may include carrying or lifting equipment (10-50 pounds)
During peak periods, working hours may exceed normal expectations; on-call or travel may include nights or weekends
Some travel to Convergence or client sites may be required

Benefits

Group benefits plans including medical, dental, vision, and 401k
Education and certification reimbursement available for continued growth

Work culture

Culture of unity, transparency, and trust
Regular meetings with your manager and quarterly conversations about performance and growth
Outstanding teammates and many teambuilding and company events throughout the year, with families sometimes included

View full job page →

15d ago

Technical Support Specialist Lead

CooperSurgical Dallas, TX

Dallas, TX

15d ago

$97k - $129k/yr Full time Manager Marketing Application Support

Apply Now

Job Description

CooperSurgical is seeking a Technical Support Specialist Lead in Dallas, TX for a hybrid role. This position provides technical leadership across the Technical Support organization, owning high-level escalations while setting standards for support processes and training.

In this role, you will govern Dynamics 365 (D365) CRM case management and related service workflows, ensuring consistent utilization, strong data quality, and measurable improvements to support effectiveness and customer experience.

Key Responsibilities

Act as the highest-level technical escalation resource for customer, field service, and product-related issues.
Lead autonomous resolution of complex customer and product problems through investigation, collaboration, and corrective action.
Define troubleshooting methodologies, technical support standards, and best practices across the organization.
Establish governance and standards for D365 CRM case management, work order creation, incident classification, and asset management.
Ensure consistent use of CRM processes, workflows, and reporting, supporting reliable data quality.
Analyze technical support, asset, incident, and service data to find trends and drive operational improvements.
Drive continuous improvement initiatives that strengthen service quality, efficiency, customer satisfaction, and product reliability.
Develop and deliver technical training for Technical Support and Field Service personnel.
Train technical personnel on products, procedures, troubleshooting methodologies, and service processes.
Contribute to technical training materials, competency assessments, technical documentation, and knowledge management resources.
Partner with the internal technical training team to support audit readiness for training and certification programs.
Mentor and develop Technical Support Specialists at all levels, including leading onboarding and competency development programs.
Identify organizational skill gaps and create plans to address technical development needs.
Provide functional leadership, technical direction, and guidance across the Technical Support organization, promoting continuous learning and knowledge sharing.
Serve as the primary technical liaison for strategic sales opportunities, product evaluations, and customer demonstrations.
Partner with Commercial, Sales, and Marketing teams to support business development initiatives and key customer engagements.
Lead technical discovery discussions, recommend appropriate solutions, and participate in customer meetings focused on product capabilities and implementation strategies.
Provide expert consultation on equipment selection, laboratory workflow optimization, and operational best practices.
Set standards for pre-installation assessments, site readiness reviews, and deployment planning activities in partnership with Senior leadership.
Support complex customer conversations involving technical performance, applications, and long-term equipment strategies.
Collaborate with Product Management, Engineering, Quality, Regulatory, Sales, Marketing, and Service teams to improve products, processes, and customer outcomes.
Support new product introductions and lifecycle management activities, and provide field and customer feedback to product development and leadership teams.
Use D365 CRM reporting and analytics to improve support effectiveness and operational performance.
Drive customer experience and service excellence initiatives.
Perform other duties as assigned.

Requirements

Associate's or Bachelor's degree in a technical field, or an equivalent combination of education and experience.
Meets all requirements of Senior Technical Support Specialist.
Recognized technical expert in assigned product lines, technologies, laboratory applications, or workflows.
Demonstrated ability to develop technical training programs, certification standards, and competency frameworks.
Advanced knowledge of troubleshooting methodologies, service operations, CRM processes, and technical support best practices.
Expert-level proficiency with D365 CRM, service processes, asset management, incident management, and reporting tools.
Strong understanding of equipment installation requirements, laboratory workflows, and customer applications.
Proven experience mentoring, coaching, and developing technical personnel.
Ability to influence technical strategy, process improvements, and organizational best practices.
Strong leadership, presentation, facilitation, and stakeholder management skills.
Ability to communicate technical concepts and business value to customers, commercial teams, and executive leadership.
Demonstrated ability to build trusted relationships with customers and internal stakeholders at all organizational levels.
Strong analytical, problem-solving, and decision-making abilities.

Technologies

Dynamics 365 (D365) CRM
D365 CRM

Compensation & Benefits

Competitive total compensation plan, including a good faith estimate of the salary range for this role of $96,980 to $129,309.

Work Environment & Physical Requirements

Work is performed primarily in an office environment or an approved remote work setting.
Frequent interaction with customers, field engineers, sales personnel, and internal stakeholders via phone, email, Microsoft Teams, and other remote communication tools.
Requires prolonged periods of sitting and working on a computer while managing customer cases, work orders, asset records, incident records, and service documentation within D365 CRM.
Must manage multiple priorities, escalations, customer requests, and strategic initiatives in a fast-paced environment.
May require occasional travel to customer sites, company facilities, training events, trade shows, customer meetings, and team meetings.
Must maintain accurate and timely documentation of customer interactions, cases, incidents, assets, work orders, and service activities within D365 CRM.
Must comply with all company policies, quality requirements, and applicable safety procedures.

Experience

7+ years of relevant field service, technical support, laboratory equipment, medical device, or related technical experience.
Previous experience serving as a trainer, mentor, technical lead, or subject matter expert preferred.
Demonstrated experience leading complex technical investigations, customer escalations, and cross-functional initiatives.
Experience supporting strategic customer engagements, technical sales activities, and pre-installation planning initiatives preferred.

View full job page →

15d ago

Technical Support Specialist

Gast Manufacturing, Inc. Benton Harbor, MI

Benton Harbor, MI

15d ago

Full time Marketing Application Support Business Systems

Apply Now

Job Description

In Benton Harbor, MI, this onsite Technical Support Specialist role supports Gast/JUN-AIR customers and channel partners through technical assistance, troubleshooting, and product/application guidance. You will partner with internal teams to resolve inquiries and meet call center and service-level performance targets.

Key Responsibilities

Provide technical assistance and troubleshoot product and application issues with customers and distributors via phone calls, email, and web inquiries.
Handle technical and product-related calls, information requests, cross-over requests, and customer complaints.
Support customers prepared to purchase parts, kits, and accessories; after confirming product selection, enter orders through the ecommerce portal into JDE.
Coordinate with internal departments including sales, customer assistance, shipping, engineering, manufacturing, and quality to address customer inquiries.
Collaborate cross-functionally with other members of the Customer Support team.
Perform additional duties as assigned by the manager.
Conduct troubleshooting and diagnostic evaluations of product and application functions.
Provide product selection recommendations for Gast/JUN-AIR customers and channel partners.
Communicate clearly with customers and channel partners to guide the appropriate resolution strategy.

Required Qualifications

At least one (1) year demonstrated experience in internal/external communications with customers OR at least two (2) years of experience in a manufacturing environment.
Pneumatic systems experience preferred, or repair/service experience preferred with the ability to respond effectively to customers.
Ability to work in a fast-paced environment while maintaining strong customer focus, including under pressure in a team setting.
Ability to read and interpret technical data to support customer inquiries effectively.
Independent thinking, initiative, and the ability to anticipate and prevent problems.
Strong problem-solving skills for complex inquiries, including thinking beyond standard approaches.
Attention to detail, dependability, and consistent follow-through.
Strong analytical and interpersonal skills.
Demonstrated commitment to continuous quality improvement.
Ability to work effectively with electronic tools, including the website, Microsoft tools, email, ERP, CRM, and SolidWorks (as applicable).
Excellent written communication and communication skills overall.
Ability to manage priorities, follow instructions, respond to management direction, and meet deadlines in a rapidly changing environment.
High level of confidence, enthusiasm, and a positive attitude.
Ability to work with internal and external customers to resolve, troubleshoot, and communicate unfavorable answers constructively and professionally.

Tools and Technologies

TetraVX
Emailtgistics (Outlook), Outlook
Ecommerce portal
JDE
Website
Microsoft tools
Email
ERP, CRM
SolidWorks

Performance Measures

TetraVX Call Center Metrics
Average on-hold time of < 5 minutes
Emailtgistics (Outlook) Metrics
Maintain customer service level agreement (SLA) > 94%
Customer satisfaction levels through surveys

View full job page →

22d ago

Helpdesk Analyst / Family Assistance Representative

JCS Solutions LLC Springfield, VA

Springfield, VA

22d ago

$29k - $50k/yr Full time Application Support Business Systems Cloud Platform

Apply Now

Job Description

JCS Solutions LLC is seeking a Helpdesk Analyst to support the Arlington National Cemetery Customer Service Center in Springfield, VA (onsite). This role is a key first stop for families and other stakeholders, combining customer service with careful documentation, accurate information, and compassionate communication. You will help ensure inquiries are handled professionally, privacy is protected, and cases move toward timely resolution.

Responsibilities

Act as the primary point of contact for family members, veterans, military personnel, funeral homes, government agencies, and the general public.
Respond to inquiries via telephone, email, fax, and other communication channels with professionalism, courtesy, and speed.
Manage sensitive and emotional conversations using empathy, patience, and professionalism.
Research questions and apply established procedures and knowledge resources to provide accurate guidance.
Document all customer interactions, case notes, and supporting documentation in the case management system.
Maintain and update customer records as new information is received.
Escalate inquiries to appropriate government officials or subject matter experts when required.
Provide information on Arlington National Cemetery services, procedures, visitation, scheduling, eligibility, and related programs.
Ensure compliance with privacy and sensitive information handling requirements.
Support case tracking and follow-up activities to help drive timely resolution of customer inquiries.
Work under the direction of the Team Lead and perform other duties as assigned.

Requirements

U.S. Citizenship
Secret Security Clearance
Minimum 2 years of experience in customer service, contact center, hospitality, administrative support, family assistance, or a related field
Excellent verbal and written communication skills
Ability to work effectively with individuals experiencing grief, stress, or emotional situations
Strong attention to detail and organizational skills
Proficiency with Microsoft Office
Ability to accurately document and maintain records
Demonstrated ability to manage multiple tasks in a fast-paced environment
High School Diploma or equivalent

Technologies

Microsoft Office
Microsoft Dynamics 365

Benefits

Health, dental, and vision insurance
Life insurance
Short- and long-term disability
Paid time off (PTO)
401k retirement plan with employer match
Annual Professional Development Reimbursement Program

Additional Information

Location: Springfield, VA (onsite)
Salary: USD 29,000 - 50,000 per year
Clearance: Secret
Education: High School Diploma or equivalent

How You Will Stand Out

Previous experience supporting military personnel, veterans, or military families
Experience in a customer contact center, call center, or public service environment
Experience using Microsoft Dynamics 365 or other case management systems
Familiarity with Department of Defense or federal government operations
Associate's or Bachelor's degree
Bilingual communication skills

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.

Notice

All JCS Solutions communications related to job interviews and offers from the recruiting team will only come from @JCSSolutions.com. JCS Solutions does not conduct interviews over Discord, Slack, Skype, Zoom, or any chat app.