Business Systems

Business Systems Support Jobs

20 jobs found

Today

Help Desk Coordinator

TopBloc Chicago, IL

Chicago, IL

Today

$50k - $62k/yr Full time Application Support Business Systems Computer Skills

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Job Description

Support the help desk and client technical assistance operations for TopBloc in an onsite role in Chicago, IL.

Responsibilities

Own intake for all Help Desk issues and manage tickets from start to finish
Act as the initial point of contact for clients requesting technical assistance through the ticketing system
Generate and distribute reports and analytics on ticket volume and trends
Support internal delivery of high-quality solutions across multiple departments
Configure, troubleshoot, and resolve ticketing system issues
Serve as the subject matter expert for ZenDesk and/or ServiceNow
Lead ZenDesk/ServiceNow orientation for new hires
Maintain the ZenDesk/ServiceNow homepage
Report breached security incidents to IT
Create and maintain department Slack notifications as requested
Implement configuration updates and changes in ZenDesk/ServiceNow to support evolving business needs
Maintain the Help Desk internal knowledge base in Confluence

Requirements

Bachelor’s Degree (required)
Ability to manage multiple projects and initiatives simultaneously (required)
Data analytics experience (preferred)
Ticket management tool experience with ServiceNow (preferred)
Advanced knowledge of Microsoft Office Suite, especially Microsoft Excel
Strong commitment to exceptional customer service and collaboration
Effective communication skills in both writing and speaking
Ability to interact and collaborate positively with clients and coworkers to build confidence and trust
Strong problem-solving ability with the capacity to consider alternative and diverse perspectives

Technologies

Workday
Workday Human Capital Management
Payroll
Financials
ServiceNow
ZenDesk
Microsoft Office Suite
Microsoft Excel
Slack
Confluence

Benefits

Fast-paced, result-oriented work culture with competitive base salary
Health, Dental, Vision, Disability, and Basic Life Insurance coverage
Additional voluntary life insurance
Paid Parental Leave & Pregnancy Related Medical Leave
Generous paid sick leave
Unlimited PTO
Monthly wellness/gym subsidy
Monthly phone subsidy
401(k) and ROTH retirement savings plan with matching
Employee Assistance Program
Company-sponsored volunteer opportunities, LinkedIn Learning access, and company/team outings
Adoption Assistance

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer

Location: Chicago, IL (onsite)
Compensation: USD 50,000 - 62,000 per year
Employment Type: Non-exempt

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3d ago

IT Support Specialist

American Christmas Mount Vernon, NY

Mount Vernon, NY

3d ago

$68k - $70k/yr Full time Business Systems Cloud Platforms Computer Skills

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Job Description

American Christmas relies on a hands-on IT presence to keep operations across office, production, warehouse, and retail environments running smoothly from its Mount Vernon, New York site. The IT Support Specialist acts as the primary on-site technical resource, delivering hardware, software, and workplace technology support while coordinating with an external managed services partner.

Responsibilities

Provide onsite and remote technical support for users across office, production, warehouse, and retail settings.
Install, configure, and troubleshoot computers, laptops, monitors, printers, mobile devices, tablets, and related peripherals.
Assist users with software and workplace technology issues.
Guide users in submitting IT requests and creating support tickets when needed.
Collaborate with the MSP to diagnose problems, perform onsite testing, install network hardware, and ensure timely follow-up on requests.
Support conference room technology, phone systems, security cameras, and access control systems.
Set up equipment and workstations for new hires and seasonal staff.
Assist with hardware deployments, office moves, and IT implementation projects.
Carry out basic network hardware tasks such as swapping switches, deploying WAPs, running and labeling Ethernet cabling, replacing patch cables, and assisting with onsite upgrades under direction from the VP or external MSP.
Maintain IT equipment inventory and documentation.

Requirements

4+ years of IT support or desktop support experience.
Strong knowledge of Windows operating systems and Microsoft Office applications.
Experience troubleshooting computers, printers, mobile devices, and peripheral equipment.
Excellent organizational skills and clear communication abilities.
Ability to work independently and collaborate with internal teams and external IT providers.

Technologies

Microsoft 365 (M365)
Windows operating systems
Microsoft Office applications
ERP systems
IT ticketing platforms

Technical Requirements

Understanding of network infrastructure including switches, WLAN access points, patch panels, and structured cabling.
Experience installing network equipment and troubleshooting physical connectivity.
Ability to install and replace network switches under guidance from the VP or external MSP.
Ability to run, terminate, label, and test Ethernet cabling (Cat5e/Cat6).
Install, mount, and replace wireless access points (WAPs).
Troubleshoot basic network connectivity issues and verify physical connections.
Read and interpret network topology diagrams to assist with onsite installations and troubleshooting.
Collaborate with the external MSP during network upgrades, hardware installations, and infrastructure changes.

Qualifications

4+ years of IT support or desktop support experience.
Strong knowledge of Windows operating systems and Microsoft Office applications.
Experience troubleshooting computers, printers, mobile devices, and peripheral equipment.
Excellent organizational skills and communication abilities.
Ability to work independently and collaborate with internal teams and external IT providers.

Preferred Qualifications

Experience working with a Managed Service Provider (MSP).
Experience supporting production, warehouse, or retail environments.
Familiarity with ERP systems and IT ticketing platforms.

Key Competencies

Strong communication skills.
Excellent troubleshooting and problem-solving abilities.
Organized, dependable, and detail-oriented.
Ability to manage multiple priorities in a fast-paced environment.
Team player with a proactive approach to supporting users.

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4d ago

Digital Technical Support Engineer – Construction Technology

Caterpillar Peoria, IL

Peoria, IL

4d ago

$98k - $146k/yr Full time Application Support Business Systems Construction Software

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Job Description

Caterpillar offers a comprehensive benefits package and a collaborative, hands-on culture. This on-site role in Peoria, IL provides a competitive salary range of $97,530 to $146,290 per year. The Digital Technical Support Engineer supports identification, investigation, monitoring, and resolution of customer issues across Construction Industries products, onboard new offerings, and maintain escalation paths and product knowledge to help customers succeed.

Benefits

Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

Responsibilities

Provide support for technical tasks related to business processes and applications
Assist in gathering and analyzing business requirements and identifying technical gaps
Participate in troubleshooting, root cause analysis, and issue resolution
Adhere to defined processes for risk assessment, corrective actions, and quality checks
Share customer feedback with internal teams to drive product and service improvements
Support onboarding of new products into Construction Industries Helpline
Stay current on product updates, releases, and system changes to ensure effective support coverage
Develop and maintain healthy working relationships with partner technical support personnel and serve as the primary escalation point for technical issues

Requirements

Customer focus: ability to align solutions with customer needs and translate those insights into customized customer outcomes
Effective communications: ability to transmit and interpret ideas clearly using appropriate communication methods
Systems thinking: understanding interdependencies within systems to design coordinated solutions
Business intelligence: knowledge of using processes and technologies to collect, analyze, and provide data for decisions
Application design and architecture: familiarity with translating requirements into technical designs using basic design methodologies
Technical troubleshooting: ability to anticipate, recognize, and resolve issues across hardware, software, applications, or operations

Technologies

Salesforce
MS Dynamics

Location

Peoria, IL (onsite)

Salary

USD 97,530 - 146,290 per year

Posting dates

July 29, 2026 - August 14, 2026

Considerations for top candidates

Experience with documentation and knowledge sharing
Experience with Earthmoving and Heavy Equipment technology including Grade Control (2D/3D) and Payload
Experience with Detect & Safety Systems
Familiarity with Cat Command, Product Link, VisionLink, and technical knowledge of Cat machines, engines, and generators
Mechanical aptitude and the ability to understand machine systems, components, and operational behavior (preferred)
Experience with CRM tools, preferably Salesforce or MS Dynamics

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9d ago

GBS Help Desk Associate

UPS Dunmore, PA

Dunmore, PA

9d ago

Full time Application Support Business Systems End User Support

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Job Description

The GBS Help Desk Associate role at UPS is based onsite in Dunmore, Pennsylvania. This position provides the first line of assistance for procurement, invoicing, and system inquiries, while managing user access across multiple procurement platforms. Collaboration with Accounts Payable and Procurement is essential to resolve issues and keep records accurate and up to date.

Responsibilities

Provide first-level support to internal customers, suppliers, and retail locations by addressing procurement, invoice, and system-related inquiries.
Research and resolve invoice discrepancies, statement issues, payment inquiries, and supplier account concerns promptly.
Maintain and update supplier invoices and procurement records within Oracle, Coupa, and related procurement systems.
Administer user access and perform password resets for Oracle, Coupa, iProcurement, iExpense, Procurement Services Web, and Entra.
Collaborate with Accounts Payable and Procurement teams to investigate and resolve AP Reject, WebSIR, and supplier-related issues.
Support vendor maintenance activities, including supplier lookups, item searches, and procurement data validation.
Apply general accounting and Accounts Payable principles to ensure accurate processing and issue resolution.
Utilize Microsoft Excel, Word, Outlook, and PowerPoint to analyze data, document findings, and communicate solutions.
Conduct root cause analysis for invoice exceptions and system-related issues to improve customer experience and operational efficiency.
Serve as a liaison between business users, suppliers, Accounts Payable, and Procurement teams to facilitate effective problem resolution.
Assist with supply returns, emergency order requests, and procurement support activities while meeting established service levels.
Maintain accurate documentation of customer interactions, issue resolutions, and system activities.
Deliver professional customer service while managing multiple priorities and ensuring timely follow-up on open requests.
Support continuous improvement initiatives by identifying recurring issues and recommending process enhancements.

Requirements

Must be a U.S. Citizen or National, an alien lawfully admitted for permanent residence, or an alien authorized to work in the United States for UPS.
Schedule: Monday through Friday, 8:00 am to 5:00 pm.
Location: Candidate must be located in the same geographic location as the position (Dunmore, PA onsite).

Technologies

Oracle
Coupa
iProcurement
iExpense
Procurement Services Web
Entra
Websir
AMEX
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint

Other Criteria

Job Grade: 8 – GBS Help Desk Associate
Schedule: Monday–Friday 8am–5pm
Location: Must be located in the same geographic location as the position
Last day to apply: 7/28/2026 at 11:59pm ET

Employee Type

Permanent

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10d ago

Restaurant IT Support (Mobile Position) OTP

McDonald's Franchisee Vienna, GA

Vienna, GA

10d ago

$60k - $75k/yr Full time Active Directory Application Support Business Systems

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Job Description

On-site and remote Restaurant IT Support Specialist (Mobile Position) providing hardware, software, network, and infrastructure support across multiple locations; requires McDonald's IT experience and is not a help desk role.

Responsibilities

Deliver on-site and remote assistance to restaurant teams for hardware, software, network, and operating system issues with timely resolutions.
Diagnose and fix devices such as PCs, mobile devices, printers, POS terminals, and networking gear including routers, switches, VPNs, firewalls, and LAN/WAN configurations.
Track and document incidents in the help desk system, monitor progress, and communicate updates to stakeholders.
Assist with Active Directory tasks such as user account creation, permission changes, and password resets in line with security policies.
Support computer management tasks, including OS deployment and Windows updates, hardware upgrades, and equipment troubleshooting.
Troubleshoot network connectivity issues and firewall configurations to sustain optimal performance.
Collaborate with IT teams on infrastructure initiatives to ensure smooth rollout of hardware or software across locations.

Requirements

Strong proficiency with Microsoft Office applications and familiarity with help desk platforms.
OTP certifications and McDonald’s IT infrastructure experience are required.
Extensive technical support background in a fast-paced setting, emphasizing desktop support and hardware troubleshooting.
Solid understanding of LAN/WAN, TCP/IP, DNS, VPNs, firewalls (Meraki), and general network administration.
Expertise across Windows (including Server environments), macOS, Linux, and related hardware components.
Ability to troubleshoot OS and POS application software; experience with SCCM is a plus.
Excellent communication with a customer-service mindset for assisting non-technical users.
Knowledge of Active Directory for user accounts; GPO configurations are desirable.
Familiarity with IT infrastructure components such as computer hardware and network devices.
Analytical skills to identify root causes quickly and implement lasting solutions.
Minimum experience: 3 years; Education: High school diploma or equivalent.

Technologies

Microsoft Office
Help desk systems
Active Directory
Windows
Windows Server
macOS
Linux
SCCM
Meraki
POS applications

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

Application questions

Are you willing to work weekends, holidays and overnight on occasion?
Are you willing to travel to multiple locations in one day?
Do you have your own reliable transportation?

Compensation

Salary: $60,000.00 - $75,000.00 per year

Location & Travel

Location: Vienna, GA (onsite)
Work location: On the road
Willingness to travel: 100% (Required)
Preferred location: Atlanta, GA

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11d ago

Technical Support

FT Consultants Vancouver, WA

Vancouver, WA

11d ago

$20 - $22/hr Full time Business Systems Credit Card Terminal CRM

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Job Description

FT Consultants is seeking a Technical Support professional to join the on-site team in Vancouver, Washington. The role focuses on diagnosing hardware and configuration issues for POS and card reader equipment, delivering multi-channel customer support, and coordinating with clients and vendors on installations and conversions.

Responsibilities

Troubleshoot and resolve hardware and configuration issues affecting POS and card reader systems.
Assist clients in selecting and implementing POS and card reader equipment.
Support clients with the deployment and integration of POS and card reader solutions.
Provide ongoing troubleshooting and maintenance for installed POS hardware and software.
Deliver responsive technical support via email, text, and phone channels.
Configure, test, and ship credit card terminals to client sites.
Collaborate with vendors and clients on POS system installations and conversions.
Maintain thorough notes in the CRM system to document issues and resolutions.
Order equipment and accessories as needed to support deployments and service requests.
Contribute to the team's knowledge base and documentation platform.
Deliver exceptional customer service and manage client relationships professionally.

Requirements

Experience in POS or business technology systems consulting, tech support, and POS implementation.
Proficiency with Google Drive and Microsoft Suite.
Familiarity with CRMs or HelpDesk systems.
A strong desire to learn, grow, and perform at a high level each day.
Adaptability and agility to handle changing priorities.

Technologies

Google Drive
Microsoft Suite
CRM systems
HelpDesk systems

Benefits

Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Why You’ll Love Working Here

Work in a supportive, engaging environment with a collaborative team.
Earn $20.00-$22.00 per hour depending on experience, with health, dental, and vision coverage, paid time off, and more.
Significant opportunities for internal growth and advancement.
Direct access to executives and opportunities to learn from industry leaders.

Compensation Package

Hourly pay
Overtime pay
Weekly pay

Job Type

Full-time

Location and Commute

Work Location: In person

Ability to commute: Vancouver, WA (Preferred)

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14d ago

Technical Support Specialist

Proteam Solutions Columbus, OH 🇺🇸 Remote

Columbus, OH

14d ago

Full time Application Support Business Systems Computer Skills

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Job Description

Proteam Solutions is seeking a Technical Support Specialist to provide frontline store technology support for retail locations in Columbus, Ohio, with remote work options. The role centers on hardware, software, POS, networking, and mobile device support, delivering high-volume phone-based service to store teams and corporate partners.

Responsibilities

Act as the primary support contact for retail store associates experiencing technology-related issues.
Deliver courteous, high-quality customer service while handling a large volume of inbound calls.
Apply probing and diagnostic questioning techniques to uncover root causes and determine appropriate solutions.
Guide store personnel through first-level troubleshooting for hardware, software, network, and operational concerns.
Resolve incidents when possible or escalate complex cases to Tier 2 technical support teams.
Diagnose and troubleshoot POS systems, store hardware, software applications, telecommunications equipment, and network connectivity issues.
Provide support for Apple iOS devices, handheld equipment, tablets, mobile devices, and related applications.
Investigate system alerts, outages, updates, and service interruptions to deliver timely resolutions.
Take appropriate action during emergency and business-critical situations to minimize disruptions.
Document incidents, troubleshooting steps, resolutions, and escalations accurately within support systems.
Maintain detailed records to support issue tracking, reporting, and future problem resolution.
Identify recurring issues and communicate trends to technical analysts and leadership.
Follow established support procedures while upholding service standards.
Provide technical assistance to corporate associates via email and other communication channels.
Continuously expand knowledge of store technology systems, hardware, software applications, and operational processes.
Collaborate with Store Technology Services teams to improve support processes and customer experience.

Requirements

Minimum of 3 years of experience in a Help Desk, Technical Support, Service Desk, or Customer Support environment.
Exceptional verbal and written communication skills.
Strong customer service and interpersonal skills with the ability to build rapport quickly over the phone.
Experience troubleshooting hardware, software, networking, or POS-related issues.
Basic understanding of computer hardware, networking concepts, and system configurations.
Strong analytical and problem-solving skills.
Ability to multitask and manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications and Windows operating systems.
Education: High School Diploma, Trade School Certification, Associate Degree, or equivalent related experience.

Technologies

POS systems (hardware and software)
Apple iOS devices
Microsoft Office
Windows operating systems

Required Candidate Screening Criteria

Typing test score of 50 WPM or higher must be included on the resume.

$59k - $85k/yr Full time Analytics Application Support Business Analytics

2mo ago

Technical Support Specialist

Systematic Business Consulting Portland, TN

Portland, TN

2mo ago Closed

$60k - $65k/yr Full time Application Support Business Systems Computer Skills

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