Support Jobs in Verona, WI

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Part-Time Help Desk Technician

pc/nametag Verona, WI

Verona, WI

Today

Part time Active Directory Application Support End User Support

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Job Description

pc/nametag is hiring a part-time Help Desk Technician to serve as the primary point of contact for employee technology support. This on-site role in Verona, WI focuses on troubleshooting day-to-day IT issues, onboarding new hires with the right tools, and coordinating escalations when needed. The schedule runs Monday through Thursday during daytime hours, with no late nights, weekends, or holidays.

Role overview

Working approximately 25 hours per week, you will handle incoming IT requests end to end, from first contact through resolution or appropriate escalation. Support is delivered in person, by email, and via Microsoft Teams, covering hardware, software, connectivity, printers, and everyday technology challenges.

Key responsibilities

Own and manage incoming IT support requests from initial contact through resolution or escalation.
Provide timely, professional technical support to employees in person, via email, and through Microsoft Teams.
Troubleshoot hardware, software, connectivity, printer, and other daily technology issues both in person and remotely.
Set up new employees with required accounts, software, hardware, and IT training for their roles.
Support employee training related to IT equipment and IT-managed software.
Set up, configure, repair, and replace PCs, peripherals, and other hardware as needed.
Create and maintain clear documentation for IT systems, processes, and common support issues.
Coordinate with outside support vendors to resolve issues and implement software or hardware changes.
Assist with routine IT monitoring, including sign-in logs, Windows updates, system alerts, and warnings.

Required qualifications

Associate degree, relevant coursework or certifications, or equivalent hands-on experience in information technology, system administration, network administration, or a related field.
2 years of experience in a Help Desk, technical support, or IT troubleshooting environment.
Working knowledge of Microsoft Windows and Microsoft 365 applications and tools.
Familiarity with Active Directory and user/account administration.
Experience troubleshooting PCs, printers, peripherals, and network-connected devices.
Familiarity with remote support, VPNs, and basic networking concepts such as TCP/IP and DNS.
Strong problem-solving and critical-thinking skills.
Excellent customer service and communication skills.
Ability to manage multiple requests, prioritize effectively, and follow issues through to resolution.

Schedule and work location

On-site work in Verona, WI.
Approximately 25 hours per week.
Monday–Thursday, with 6-hour days preferred and some scheduling flexibility.

Technologies you will work with

Microsoft Windows
Microsoft 365
Microsoft Teams
Active Directory
VPNs
TCP/IP
DNS
Windows updates

Bonus points for experience with

Windows Server environments
LAN/WAN technologies
IT infrastructure monitoring
Working with third-party technology vendors

Benefits

Permanent part-time schedule (25 hours/week) with flexible daytime hours
Competitive compensation based on experience
No late nights, weekends, or holidays
Growth and development opportunities
Award-winning workplace culture
Complimentary coffee bar, snacks, company events, and team outings
Convenient location in Verona, WI
Employee discount
Flexible schedule

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