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Warren, OH

Support Jobs in Warren, OH

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Today

Service Desk Engineer

Managed IT Force, LLC Warren, OH

Warren, OH

Today

$55k - $65k/yr Full time Active Directory Computer Skills End User Support

Job Description

On-site, client-facing Service Desk Engineer role in Warren, OH with remote support coverage across the client base.

Responsibilities

Troubleshoot and resolve Windows workstation issues
Support Microsoft 365 applications and services
Install, deploy, and configure desktop computers and peripherals
Onboard and offboard end users and systems
Assist with software, login, email, printing, and connectivity problems
Document work performed and maintain accurate ticket records
Escalate issues appropriately while maintaining ownership of communication and follow-up
Collaborate with other engineers to resolve more complex issues
Provide hands-on support when physical assistance is required
Support workstation deployments, hardware replacements, and equipment upgrades
Coordinate with client personnel and Managed IT Force engineers
Maintain a visible, professional presence at the client location
Help ensure prompt and effective support for business-critical issues

Requirements

Windows 10 and Windows 11 experience and understanding
PC hardware troubleshooting and repair skills
Support for Microsoft Office and Microsoft 365 applications
Printer and peripheral support experience
Basic networking concepts familiarity
Effective troubleshooting and problem-solving skills
Experience supporting users in a business environment
Strong verbal and written communication skills

Technologies

Windows 10
Windows 11
Microsoft 365
Microsoft Office
Active Directory

Preferred Skills and Experience

Help Desk or Desktop Support experience
Microsoft 365 administration
Active Directory user management
Network switch and cabling experience
Cybersecurity solutions and best practices
Manufacturing environment experience
Managed Service Provider (MSP) experience

What Success Looks Like

Take ownership of issues and follow them through to resolution
Stay productive without constant supervision
Build trust with users, management, and coworkers
Communicate clearly and professionally
Follow through on commitments
Provide exceptional customer service
Look for solutions instead of excuses
Represent Managed IT Force professionally every day
Continue learning and developing technical skills

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Professional Development Opportunities
Exposure to a wide variety of technologies and business environments
Employee discount

Job Details

Location: Warren, OH (onsite)
Job Type: Full-Time, In-Person
Compensation: $55,000 - $65,000 per year (based on experience)
Work Location: In person
Ability to commute: Warren, OH 44483 (Required)
Ability to relocate: Warren, OH 44483 (Required)

Application Requirements

Resume
Cover Letter

Cover Letter Prompt

Describe the most challenging technology problem you solved for another person and explain how you approached it.

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