Service Desk Engineer
Job Description
On-site, client-facing Service Desk Engineer role in Warren, OH with remote support coverage across the client base.
Responsibilities
- Troubleshoot and resolve Windows workstation issues
- Support Microsoft 365 applications and services
- Install, deploy, and configure desktop computers and peripherals
- Onboard and offboard end users and systems
- Assist with software, login, email, printing, and connectivity problems
- Document work performed and maintain accurate ticket records
- Escalate issues appropriately while maintaining ownership of communication and follow-up
- Collaborate with other engineers to resolve more complex issues
- Provide hands-on support when physical assistance is required
- Support workstation deployments, hardware replacements, and equipment upgrades
- Coordinate with client personnel and Managed IT Force engineers
- Maintain a visible, professional presence at the client location
- Help ensure prompt and effective support for business-critical issues
Requirements
- Windows 10 and Windows 11 experience and understanding
- PC hardware troubleshooting and repair skills
- Support for Microsoft Office and Microsoft 365 applications
- Printer and peripheral support experience
- Basic networking concepts familiarity
- Effective troubleshooting and problem-solving skills
- Experience supporting users in a business environment
- Strong verbal and written communication skills
Technologies
- Windows 10
- Windows 11
- Microsoft 365
- Microsoft Office
- Active Directory
Preferred Skills and Experience
- Help Desk or Desktop Support experience
- Microsoft 365 administration
- Active Directory user management
- Network switch and cabling experience
- Cybersecurity solutions and best practices
- Manufacturing environment experience
- Managed Service Provider (MSP) experience
What Success Looks Like
- Take ownership of issues and follow them through to resolution
- Stay productive without constant supervision
- Build trust with users, management, and coworkers
- Communicate clearly and professionally
- Follow through on commitments
- Provide exceptional customer service
- Look for solutions instead of excuses
- Represent Managed IT Force professionally every day
- Continue learning and developing technical skills
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Professional Development Opportunities
- Exposure to a wide variety of technologies and business environments
- Employee discount
Job Details
- Location: Warren, OH (onsite)
- Job Type: Full-Time, In-Person
- Compensation: $55,000 - $65,000 per year (based on experience)
- Work Location: In person
- Ability to commute: Warren, OH 44483 (Required)
- Ability to relocate: Warren, OH 44483 (Required)
Application Requirements
- Resume
- Cover Letter
Cover Letter Prompt
- Describe the most challenging technology problem you solved for another person and explain how you approached it.
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