Support Jobs in Warrenton, VA

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4d ago

Desktop/Technical Support Technician

Software Technology Inc Warrenton, VA

Warrenton, VA

4d ago

Contract Cloud Platforms Computer Skills End User Support

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Job Description

This onsite contract role supports the PVCC for the Department of Veterans Services in Warrenton, VA, focusing on IT administration, hardware and software support, and end-user assistance for roughly 200 devices across desktops, laptops, printers, phones, and mobile devices.

Responsibilities

Install, configure, and maintain desktop PCs, laptops, printers, scanners, and other peripherals, plus related networking.
Install, configure, and troubleshoot Android and iOS mobile devices.
Support and troubleshoot Ethernet LAN/WAN environments, including TCP/IP, DNS, DHCP, and other network protocols.
Install, administer, troubleshoot, and train users on email solutions, including Google Workspace, PST handling, calendaring, and distribution lists.
Maintain IT inventory, operate a ticketing system, and generate basic reports.
Configure and troubleshoot analog and digital phone systems.
Troubleshoot and resolve network and infrastructure issues.
Set up, configure, manage, and troubleshoot routers, switches, and wireless access points.
Resolve hardware and software issues on desktops and laptops, including applications, mobile devices, and telephone systems.
Identify security vulnerabilities and report incidents promptly.
Track end-user support activities through the ticketing system.
Monitor performance of networks and computer systems.
Coach and manage daily duties of the contracted on-site engineer.
Own reliable transportation; employer reimburses travel expenses directly.

Requirements

Proficient in installing, troubleshooting, and administering Windows OS, Microsoft O365, Microsoft Edge, Google Chrome, and related IT assets.
Document changes to systems, update training materials, and create procedures to address solutions and issues.
A clean driving record and dependable transportation for occasional light travel to satellite offices using a personal vehicle.
Perform other duties as assigned.
Solid understanding of network and IT security.
Professional, courteous demeanor with customers, teammates, and vendors; clear and effective communication skills.
Strong customer service orientation and teamwork mindset.
Excellent problem-solving abilities and the capacity to use available resources to resolve issues promptly.
Strong organizational and time-management skills.
Ability to create clear, user-friendly documentation for technical issues and solutions.
Ability to lift up to 50 pounds frequently and perform repetitive motions including standing, sitting, reaching, lifting, walking, bending, and climbing.

Technologies

Windows Operating System
Microsoft O365
Microsoft Edge
Google Chrome
Google Suite
Android
iOS

Benefits

Travel expenses reimbursed, including mileage and lodging

Important to note

Manager will conduct the initial interview via web conference; an in-person interview will follow at a later date and location to be determined.

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