Desktop/Technical Support Technician

Responsibilities

• Install, configure, and maintain desktop PCs, laptops, printers, scanners, and other peripherals, plus related networking.
• Install, configure, and troubleshoot Android and iOS mobile devices.
• Support and troubleshoot Ethernet LAN/WAN environments, including TCP/IP, DNS, DHCP, and other network protocols.
• Install, administer, troubleshoot, and train users on email solutions, including Google Workspace, PST handling, calendaring, and distribution lists.
• Maintain IT inventory, operate a ticketing system, and generate basic reports.
• Configure and troubleshoot analog and digital phone systems.
• Troubleshoot and resolve network and infrastructure issues.
• Set up, configure, manage, and troubleshoot routers, switches, and wireless access points.
• Resolve hardware and software issues on desktops and laptops, including applications, mobile devices, and telephone systems.
• Identify security vulnerabilities and report incidents promptly.
• Track end-user support activities through the ticketing system.
• Monitor performance of networks and computer systems.
• Coach and manage daily duties of the contracted on-site engineer.
• Own reliable transportation; employer reimburses travel expenses directly.

Requirements

• Proficient in installing, troubleshooting, and administering Windows OS, Microsoft O365, Microsoft Edge, Google Chrome, and related IT assets.
• Document changes to systems, update training materials, and create procedures to address solutions and issues.
• A clean driving record and dependable transportation for occasional light travel to satellite offices using a personal vehicle.
• Perform other duties as assigned.
• Solid understanding of network and IT security.
• Professional, courteous demeanor with customers, teammates, and vendors; clear and effective communication skills.
• Strong customer service orientation and teamwork mindset.
• Excellent problem-solving abilities and the capacity to use available resources to resolve issues promptly.
• Strong organizational and time-management skills.
• Ability to create clear, user-friendly documentation for technical issues and solutions.
• Ability to lift up to 50 pounds frequently and perform repetitive motions including standing, sitting, reaching, lifting, walking, bending, and climbing.

Technologies

• Windows Operating System
• Microsoft O365
• Microsoft Edge
• Google Chrome
• Google Suite
• Android
• iOS

Benefits

• Travel expenses reimbursed, including mileage and lodging

Important to note

• Manager will conduct the initial interview via web conference; an in-person interview will follow at a later date and location to be determined.