Support Jobs in Wayne, MI

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Technical Support Engineer

Ford Motor Company Wayne, MI

Wayne, MI

Today

$74k - $166k/yr Full time Active Directory Customer Support Desktop Support

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Job Description

The Technical Support Engineer role supports Enterprise Technology and IT Operations for the Michigan Truck Plant, including systems related to the Brand-New Ford Bronco and Ford Ranger. The position focuses on troubleshooting, data analysis, and resolution of incidents across plant IT infrastructure and applications, including support for plant floor systems.

Location and Work Mode

Location: Wayne, MI
Work mode: On-site

Compensation

Salary range: USD 74,300 - 166,200 per year
Salary grade range: 6 - 8

Role Responsibilities

Support a multi-shift operation in a manufacturing plant.
Work flexible hours to support rotating coverage, including days, nights, and/or weekends.
Provide technical support for IT applications, infrastructure, operating systems, and end-user productivity tools for plant business customers.
Partner with Business IT and business owners to prioritize improvement efforts.
Assist Plant Floor Systems / PDO teams with incident resolution, including escalation support and hands-on assistance for global teams such as DBA, Server Operations, Ops Control, and Network Operations as needed.
Concentrate on integration and long-term maintenance of applications.
Support the team lead with managing assignments and workload.
Develop, maintain, and share accurate support documentation.

Minimum Qualifications

Education: Bachelor’s degree in Information Technology, Computer Science, or related
Alternative: A combination of education and experience
Experience: 1+ years in one or more of the following areas

Required Experience and Knowledge

Experience with Office automation, Windows, PCs, and printers
Experience with server administration using Windows or Linux
Knowledge of Windows Server and Windows Active Directory
Experience with VM servers
Familiarity with Cisco routers and switches, including basic troubleshooting and cable installation

Technologies

Windows
PC’s
Printers
Server administration
Linux
Windows server
Windows Active Directory
VM servers
Cisco routers
Cisco switches

Benefits

Immediate medical, dental, vision, and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, and subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members, including management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time

Additional Qualifications (If Applicable)

Strong written and verbal communication skills
Ability to multi-task and manage multiple tasks
Ability to work efficiently with diverse, cross-functional teams under stressful circumstances
Experience in a manufacturing environment
Experience identifying, investigating, and solving problems without supervision
Any plant floor automation experience is highly desired (Control systems, PLC’s, etc.)
Ability to communicate effectively with business users and IT professionals, including globally distributed teams
Ability to adjust communication appropriately for the audience and work with all levels of management and diverse work groups
Motivated self-starter

Job Type

Employment type: Full time

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