Technical Support Engineer

The Technical Support Engineer role supports Enterprise Technology and IT Operations for the Michigan Truck Plant, including systems related to the Brand-New Ford Bronco and Ford Ranger. The position focuses on troubleshooting, data analysis, and resolution of incidents across plant IT infrastructure and applications, including support for plant floor systems.

Location and Work Mode

• Location: Wayne, MI
• Work mode: On-site

Compensation

• Salary range: USD 74,300 - 166,200 per year
• Salary grade range: 6 - 8

Role Responsibilities

• Support a multi-shift operation in a manufacturing plant.
• Work flexible hours to support rotating coverage, including days, nights, and/or weekends.
• Provide technical support for IT applications, infrastructure, operating systems, and end-user productivity tools for plant business customers.
• Partner with Business IT and business owners to prioritize improvement efforts.
• Assist Plant Floor Systems / PDO teams with incident resolution, including escalation support and hands-on assistance for global teams such as DBA, Server Operations, Ops Control, and Network Operations as needed.
• Concentrate on integration and long-term maintenance of applications.
• Support the team lead with managing assignments and workload.
• Develop, maintain, and share accurate support documentation.

Minimum Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or related
• Alternative: A combination of education and experience
• Experience: 1+ years in one or more of the following areas

Required Experience and Knowledge

• Experience with Office automation, Windows, PCs, and printers
• Experience with server administration using Windows or Linux
• Knowledge of Windows Server and Windows Active Directory
• Experience with VM servers
• Familiarity with Cisco routers and switches, including basic troubleshooting and cable installation

Technologies

• Windows
• PC’s
• Printers
• Server administration
• Linux
• Windows server
• Windows Active Directory
• VM servers
• Cisco routers
• Cisco switches

Benefits

• Immediate medical, dental, vision, and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, and subsidized back-up child care
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members, including management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time

Additional Qualifications (If Applicable)

• Strong written and verbal communication skills
• Ability to multi-task and manage multiple tasks
• Ability to work efficiently with diverse, cross-functional teams under stressful circumstances
• Experience in a manufacturing environment
• Experience identifying, investigating, and solving problems without supervision
• Any plant floor automation experience is highly desired (Control systems, PLC’s, etc.)
• Ability to communicate effectively with business users and IT professionals, including globally distributed teams
• Ability to adjust communication appropriately for the audience and work with all levels of management and diverse work groups
• Motivated self-starter

Job Type

• Employment type: Full time