Support Jobs in West Boylston, MA

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10d ago

Machinist Technical Support Specialist - Metal Cutting

Emuge Corporation West Boylston, MA

West Boylston, MA

10d ago

$70k - $80k/yr Full time Computer Skills Consultative Sales Customer Support

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Job Description

Machinist and metal cutting technical support professional delivering daily product assistance to end users, industrial distributors, and outside sales staff, including tool recommendations, feature explanations, catalog specifications, and price quotations with technical details and delivery schedules; also handles phone, chat, email, and website inquiries.

Responsibilities

Provide daily technical product support for end users, industrial distributors, and outside sales staff.
Recommend appropriate cutting tools based on application needs.
Explain product features and benefits to customers.
Supply catalog specifications and technical data.
Prepare price quotations with technical specifications and delivery timelines.
Answer incoming phone calls in a timely and professional manner.
Address live web chat inquiries promptly and professionally.
Respond to email inquiries with timely, professional communication.
Handle website-generated inquiries in a courteous and efficient manner.

Requirements

Minimum of five years in a metal cutting machine shop, or experience supporting metal cutting tooling solutions at an industrial distributor, or a degree from a vocational trade school in manufacturing technology.
Excellent telephone etiquette with the ability to manage a high volume of calls professionally.
Ability to multitask, prioritize, and escalate issues as needed to ensure customer satisfaction.
Strong organizational skills and meticulous attention to detail.
Effective time management with the ability to adapt to changing priorities.
Solid problem solving and conflict resolution skills with composure under pressure.
CAD/CAM assisted programming knowledge is preferred.
Proficiency in MS Office Suite with HubSpot and SAP experience preferred.
Knowledge of EMUGE-FRANKEN products or similar cutting tools is a plus.

Technologies

CAD/CAM assisted programming
MS Office Suite
HubSpot
SAP

Benefits

Medical Insurance
401K Plan with match
Profit-Sharing Plan
Dental Insurance
Vision Insurance
Life Insurance
Short-term Disability Insurance
Long-term Disability Insurance
Paid vacation and sick/personal time
Flexible Spending Account
Paid time off

Job Schedule

Full-time, 8:00 AM – 5:00 PM, Monday to Thursday; 8:00 AM – 4:00 PM, Friday

Compensation

Annual pay rate: $70,000 – $80,000

Job Details

Job Type: Full-time
Experience: Machinist or metal cutting: 5 years (Preferred)
Education: Vocational trade school in manufacturing technology

Location and Availability

Location: West Boylston, MA 01583 (onsite)
Work Location: In person

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