Support Jobs in Weymouth, MA

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Desktop Support Engineer

A&O IT Group Weymouth, MA

Weymouth, MA

Today

$25 - $30/hr Freelance Active Directory End User Support Group Policy

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Job Description

A&O IT Group is hiring a Desktop Support Engineer for an on-site deskside support role in Weymouth, MA. The position focuses on providing incident and service request support, along with near-desk assistance for end users across a range of devices and collaboration needs.

This is a 1099 freelance opportunity, with a schedule of 4 days in Weymouth and 1 day in Boston. The role is based on an hourly rate of USD 25 to 30 per hour and requires 2+ years of relevant experience.

What you’ll do

Handle incidents, service requests, and near desk support in accordance with applicable performance standards
Support end user devices, including workstations, desktop PCs, laptop/notebook PCs, and tablet PCs
Provide support for collaboration and communication services and devices, including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing), and other related end user hardware and associated system software
Support network-attached devices such as printers, scanners, copiers, and multi-functional devices (example: printer/scanner/fax)
Support locally-attached devices such as personal printers and projectors
Perform daily health checks for end user devices and network-attached devices as required
Provide meeting room support as required

Key qualifications

Minimum 2-3 years of experience in Windows desktop support
Experience with Windows 7-10
Experience with Microsoft Active Directory, including GPOs utilization
Experience with MS Office 365
Ability to install and troubleshoot PC hardware
Experience with enterprise anti-virus solutions
Experience using helpdesk ticketing systems, for example ServiceNow
Experience with mobile device management including iOS and Android
Knowledge of enterprise encryption solutions
Windows PC/laptop management using Active Directory
Proven analytical, troubleshooting, and problem-solving skills
Ability to multi-task, determine priorities, and meet SLAs
Strong communication, rapport building, and internal customer service skills

Technologies involved

Windows 7-10
Microsoft Active Directory
GPOs
MS Office 365
Enterprise anti-virus solutions
ServiceNow
iOS and Android
Enterprise encryption solutions
Helpdesk ticketing systems

Contract and location details

Employment: 1099/freelance contract basis
Location: Weymouth, MA (onsite)
Schedule: 4 days in Weymouth and 1 day in Boston
Screening: Subject to a post-offer background verification in line with local country legislation
Note: No agencies

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