Desktop Support Engineer

A&O IT Group is hiring a Desktop Support Engineer for an on-site deskside support role in Weymouth, MA. The position focuses on providing incident and service request support, along with near-desk assistance for end users across a range of devices and collaboration needs.

This is a 1099 freelance opportunity, with a schedule of 4 days in Weymouth and 1 day in Boston. The role is based on an hourly rate of USD 25 to 30 per hour and requires 2+ years of relevant experience.

What you’ll do

• Handle incidents, service requests, and near desk support in accordance with applicable performance standards
• Support end user devices, including workstations, desktop PCs, laptop/notebook PCs, and tablet PCs
• Provide support for collaboration and communication services and devices, including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing), and other related end user hardware and associated system software
• Support network-attached devices such as printers, scanners, copiers, and multi-functional devices (example: printer/scanner/fax)
• Support locally-attached devices such as personal printers and projectors
• Perform daily health checks for end user devices and network-attached devices as required
• Provide meeting room support as required

Key qualifications

• Minimum 2-3 years of experience in Windows desktop support
• Experience with Windows 7-10
• Experience with Microsoft Active Directory, including GPOs utilization
• Experience with MS Office 365
• Ability to install and troubleshoot PC hardware
• Experience with enterprise anti-virus solutions
• Experience using helpdesk ticketing systems, for example ServiceNow
• Experience with mobile device management including iOS and Android
• Knowledge of enterprise encryption solutions
• Windows PC/laptop management using Active Directory
• Proven analytical, troubleshooting, and problem-solving skills
• Ability to multi-task, determine priorities, and meet SLAs
• Strong communication, rapport building, and internal customer service skills

Technologies involved

• Windows 7-10
• Microsoft Active Directory
• GPOs
• MS Office 365
• Enterprise anti-virus solutions
• ServiceNow
• iOS and Android
• Enterprise encryption solutions
• Helpdesk ticketing systems

Contract and location details

• Employment: 1099/freelance contract basis
• Location: Weymouth, MA (onsite)
• Schedule: 4 days in Weymouth and 1 day in Boston
• Screening: Subject to a post-offer background verification in line with local country legislation
• Note: No agencies