Group Policy

Group Policy Support Jobs

11 jobs found

Today

Desktop Support Technician

Ovation Workplace Services Beaverton, OR

Beaverton, OR

Today

$20 - $24/hr Full time Active Directory Android Application Support

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Job Description

Ovation Workplace Services is seeking a Desktop Support Technician to provide onsite technical support in Beaverton, OR, with compensation ranging from $20 to $24 per hour.

Responsibilities

Provide first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site visits.
Log, track, and maintain accurate incident and service request documentation within the IT ticketing system.
Install, configure, upgrade, and troubleshoot Windows 10 and Windows 11 operating systems and the Microsoft Office 365 suite.
Offer foundational support for macOS to assist Apple device users.
Install, configure, and support enterprise applications such as Cisco Jabber and other approved software.
Install, configure, and troubleshoot desktops, laptops, printers, and other approved peripherals.
Perform routine preventive maintenance on computers, laptops, and printers to ensure reliability.
Conduct remedial repairs on desktops, laptops, printers, and related peripherals as needed.
Use diagnostic tools to resolve issues related to network connectivity and workstation hardware/software.
Coordinate with third-party vendors to resolve complex audio/visual AV issues as required.
Provide timely status updates to end users and stakeholders regarding open incidents and resolutions.
Support enterprise mobile device management (MDM) for iOS and Android devices.
Apply working knowledge of networks, servers, AV systems, smart devices, and telecommunications to support IT needs.
Perform additional duties as assigned to support department and organizational goals.

Requirements

Proficiency with Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience installing, configuring, and troubleshooting PC and laptop hardware.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience using helpdesk ticketing systems and IT service management practices.
Knowledge of mobile device management (MDM) platforms supporting iOS and Android.
Familiarity with enterprise encryption solutions and Windows device management through Active Directory.
Strong analytical, problem-solving, and technical troubleshooting abilities.
Ability to manage multiple priorities, work independently, and meet established SLAs.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
Commitment to delivering high-quality customer service to internal stakeholders.
Adaptability to a rapidly evolving technology environment and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends for project support or emergencies as needed.

Technologies

Windows 10
Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Mobile Device Management (MDM) platforms
iOS
Android
Active Directory
Group Policy Objects (GPOs)
ServiceNow

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Physical requirements and work environment

Regularly sit, stand, walk, and use hands to operate a keyboard and standard office equipment.
Occasionally lift and move IT equipment up to 50 pounds.
May bend, kneel, or crouch to install or service equipment.
Work primarily in an office or data center environment with moderate noise levels.
Occasionally travel to or work at multiple organizational sites or client locations.

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2d ago

Help Desk Technician

Alpha Team Solutions, Inc Bethesda, MD

Bethesda, MD

2d ago

$75k+/yr Full time Active Directory Application Support Desktop Support

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Job Description

Help Desk Technician at Alpha Team Solutions, Inc in Bethesda, MD (hybrid) with a USD 75,000 annual salary.

Responsibilities

Provide prompt and professional technical support via help desk systems such as ServiceNow, Jira, or BMC Remedy, ensuring timely resolution of user issues.
Troubleshoot hardware components including desktops, laptops, mobile devices, printers, and peripherals to identify and resolve malfunctions.
Support software troubleshooting across operating systems like Windows and Linux, addressing issues related to applications, updates, and configurations.
Assist with network troubleshooting including LAN/WAN connectivity, TCP/IP configuration, DNS issues, VPN access, firewall settings, and network performance optimization.
Manage user accounts and permissions through Active Directory management tools such as GPO (Group Policy Objects) and Active Directory Console.
Support IT infrastructure components including Windows Server environments, SCCM (System Center Configuration Manager), networking equipment, and network administration tasks.
Document all support interactions accurately in customer support ticket management systems while maintaining clear communication with end-users throughout the troubleshooting process.

Requirements

Must be able to obtain a Public Trust Clearance
Experience supporting various operating systems – expertise should include Windows 10/11
Proven experience in technical support roles with a strong understanding of help desk systems like ServiceNow or Jira
Solid knowledge of Microsoft Office suite applications and desktop support best practices
Hands-on experience with computer networking concepts including TCP/IP protocols, DNS configuration, VPN setup, firewall management, and LAN/WAN troubleshooting
Familiarity with operating systems such as Windows (including Windows Server) and Linux environments
Ability to troubleshoot hardware issues related to computer hardware components and peripherals effectively
Strong communication skills to explain technical solutions clearly to non-technical users while demonstrating excellent customer service skills
Experience with Active Directory management tools like GPO for user account provisioning and security policies
Knowledge of IT infrastructure components including BMC Remedy ticketing system or ServiceNow is preferred
Analytical skills to diagnose complex technical problems quickly and efficiently while maintaining a positive attitude under pressure

Technologies

ServiceNow
Jira
BMC Remedy
Group Policy Objects (GPO)
Active Directory Console
Active Directory
SCCM (System Center Configuration Manager)
Windows Server
Windows
Linux

Benefits

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Salary

USD 75,000 per year

Work Location

Hybrid remote in Bethesda, MD

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2d ago

System Admin & Service Desk Bilingual Korean

Linkstar Solution Plano, TX

Plano, TX

2d ago

$36 - $36/hr Full time Active Directory Desktop Support End User Support

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Job Description

Plano, TX onsite role for a bilingual Korean-English system administrator and service desk professional supporting hardware, software, and network issues across a global user base.

Responsibilities

Provide bilingual Korean-English technical support via help desk systems, assisting users with hardware, software, and network issues promptly and professionally
Install, troubleshoot, and maintain computer hardware including desktops, laptops, mobile devices, and peripherals
Diagnose and resolve problems across Windows, macOS, and Linux operating systems
Manage Active Directory accounts, including user provisioning, GPO configurations, and permission management
Troubleshoot network connectivity issues involving LAN, TCP/IP, DNS, VPNs, firewalls, and related TCP techniques
Support IT infrastructure components such as Windows Server environments, AD management, DNS configuration, and security measures
Assist with equipment setup, configuration, upgrades, and repairs, recording all support activities in the ticketing system
Collaborate with teammates to identify recurring issues and implement proactive solutions to improve system stability and security

Requirements

Fluent written and spoken English and Korean to communicate clearly with clients and colleagues
Minimum 1 year of IT support or help desk experience with a strong focus on desktop support and hardware troubleshooting
Bilingual proficiency in Korean and English is essential for effective user communication
Solid knowledge of Microsoft Office applications and familiarity with help desk ticketing systems
Strong understanding of computer networking concepts, including LAN/WAN, TCP/IP, DNS, VPNs, firewalls, and TCP troubleshooting
Hands-on experience supporting Windows (including Windows Server), macOS, Linux, and mobile devices
Knowledge of Active Directory management and GPO configuration for access control and security policies
Strong analytical skills to diagnose complex technical issues quickly and accurately
Excellent communication skills and customer service in a fast-paced environment
Bachelor’s degree is preferred

Technologies

Windows
macOS
Linux
Windows Server
Active Directory
GPO (Group Policy Object)
LAN
TCP/IP
DNS
VPN
firewalls
Jira
Microsoft Office

Compensation

Hourly rate: $36.78 per hour
Location: Plano, TX onsite

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3d ago

Help Desk Support Technician

Lynden Door Lynden, WA

Lynden, WA

3d ago

$20 - $25/hr Full time Active Directory Application Support Computer Skills

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Job Description

This onsite role provides frontline IT help desk support for Lynden Door staff in Lynden, WA.

Responsibilities

Deliver Tier 1+ helpdesk support through the organization-wide ticketing system.
Capture and convert external requests from email, phone, instant messaging, SMS, and in-person conversations into tickets.
Troubleshoot and repair issues across PCs, peripherals, mobile devices, and desktop applications for staff in offices, warehouses, and remote locations.
Image, deploy, and configure desktops, peripherals, mobile devices, and applications for replacements, projects, or new hires.
Support end user network access and VPN connectivity, including wireless devices.
Provide basic support for corporate telephone systems (Mitel/ShoreTel).
Deliver basic ERP assistance for printer issues, application locks, and queue problems.
Assist with training on basic computer usage and company desktop software.
Assist with Active Directory group policies to automate PC security and standardization.
Support asset management of desktop, laptop, and mobile device inventories.
Recover devices and securely purge corporate data, retiring assets as required.
Maintain a spare parts and peripherals inventory for emergency use.
Recommend replacements or improvements for device assets and applications.
Document common IT issues and solutions and update the IT knowledge base.
Remind users of IT acceptable use policies and standards.
Escalate tickets to IT staff at Tier 2 or beyond when needed to ensure resolution.
Collaborate with colleagues within the Help Desk and Asset team or Technology Group to meet department goals.
Other duties as assigned.

Requirements

Excellent written and verbal communication skills.
Strong troubleshooting and problem-solving abilities.
Proficiency with Microsoft Office software and services, with emphasis on Office365.
Solid experience with Windows based systems (Windows 10/11, Active Directory, PowerShell); Windows Server experience is a plus.
Solid understanding of PC hardware, including replacing and upgrading parts.
Basic familiarity with mobile devices (iOS and Android).
Strong understanding of IT concepts, practices, and technologies.
Basic networking knowledge, including TCP/IP.
Associate or Bachelor degree in Information Technology, Computer Science, or a related field.

Technologies

Office365
Microsoft Office
Windows 10/11
Microsoft Active Directory
PowerShell
Windows Server
Mitel/ShoreTel
VPN
TCP/IP
Group Policy

Details

Location: Lynden, WA (onsite)
Department: Technology: HDA Team
Hours: Monday-Friday, Day Hours (40 hours/week), additional hours as needed
Travel: Minimal local travel with occasional trips to branch office locations
Reporting: IT Help Desk & Asset Manager, Lynden Door Family of Companies
Salary: USD 20 - 25 per hourly
Education: Associate or Bachelor degree in Information Technology, Computer Science, or a related field

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8d ago

Desktop Support Technician

Ovation Workplace Services Niskayuna, NY

Niskayuna, NY

8d ago

$40k - $50k/yr Full time Active Directory Android Antivirus

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Job Description

What we offer

This on-site, full-time IT support position is based in Niskayuna, NY with a salary range of USD 40,000 to 49,920 per year. The benefits package includes 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance. You will join a team focused on delivering dependable first and second level support for hardware, software, and peripherals across both local and remote environments, with diligent incident documentation and escalation to meet SLAs.

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Core duties center on providing timely, professional IT support for end users while maintaining clear communication with stakeholders as incidents progress toward resolution.

Responsibilities

Deliver first and second level technical assistance to end users for hardware, software, and application issues via phone, remote tools, and on-site visits.
Log, track, and keep accurate records for all incidents and service requests in the IT ticketing system.
Install, configure, upgrade, and troubleshoot Windows 10 and Windows 11, plus the Microsoft Office 365 suite.
Provide foundational support for macOS to assist Apple device users.
Install, configure, and support enterprise applications such as Cisco Jabber and other approved software.
Install, configure, and troubleshoot desktop computers, laptops, printers, and other authorized peripherals.
Perform routine preventive maintenance on computers, laptops, and printers to sustain reliability.
Execute remedial repairs on desktops, laptops, printers, and related peripherals.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues.
Coordinate with third-party vendors to address complex audio/visual issues as needed.
Provide timely status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management for iOS and Android devices within the enterprise environment.
Demonstrate working knowledge of networks, servers, AV systems, smart devices, and telecommunications to support a broad IT needs.
Perform other duties as assigned by management to support department and organizational objectives.

Requirements

Proficiency with Windows operating systems, Microsoft Active Directory, Group Policy Objects, and Microsoft Office 365.
Experience installing, configuring, and troubleshooting PC and laptop hardware.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of mobile device management platforms for iOS and Android.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical and problem-solving abilities and technical troubleshooting skills.
Ability to manage multiple priorities, work independently, and consistently meet SLAs.
Excellent verbal and written communication skills, with the ability to explain technical topics to non-technical audiences.
Commitment to delivering high-quality customer service to internal stakeholders.
Adaptability to a fast-changing technology environment and shifting priorities.
Willingness to work outside standard business hours, including evenings and weekends, for projects or emergency response as needed.
MacOS Server: 1 year (Required)
Desktop support: 3 years (Required)
Active Directory: 3 years (Required)

Technologies

Windows 10
Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Microsoft Active Directory
Group Policy Objects
Mobile Device Management platforms
iOS
Android
Enterprise antivirus/endpoint protection solutions

Physical requirements and work environment

Regularly sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment
Occasionally lift and/or move IT equipment up to 50 pounds
May bend, kneel, or crouch to install or service equipment
Work is conducted primarily in a standard office or data center environment with moderate noise levels
May travel to or work at multiple organizational sites or client locations

Equal Employment Opportunity

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color,

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9d ago

Technical Support Services Technician (Part Time)

FIT Technologies Minneapolis, MN

Minneapolis, MN

9d ago

$25 - $28/hr Part time Active Directory Cloud Platforms Customer Service

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Job Description

FIT Technologies is seeking a part-time Technical Support Services Technician to deliver hands-on technical assistance and monitor client environments onsite or remotely. This onsite role in Minneapolis, MN requires 24-30 hours per week spread across a three-day schedule, with compensation of USD 25 - 28 per hour.

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Responsibilities

Foster and sustain relationships with clients and other team members
Perform software and hardware upgrades
Install, maintain, and repair desktop hardware, network equipment, and PC peripherals
Track daily service calls and meet SLA targets based on client expectations
Provide timely and accurate progress updates
Carry out routine maintenance following company and vendor standards
Ensure the physical cabling infrastructure meets defined standards
Support equipment liquidations

Requirements

Display a professional, reliable, trustworthy, and positive demeanor
Ability to troubleshoot, diagnose, and resolve problems and document steps using an internal ticketing system
Ability to relay technical information clearly to clients with varying levels of technical knowledge
Strong organizational skills with attention to detail and task follow-through
Understanding of varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy
Experience with Microsoft Office applications
Knowledge of networking concepts such as TCP/IP addressing and VLANs
Familiarity with network-based PC operating system deployment
Ability to maintain confidentiality of information
Certifications such as A+, Network+, MTA, MCSA are desirable
Ability to adapt in an evolving-priority environment
Ability to follow processes and protocols
Ability to meet deadlines and manage multiple tasks
Ability to ensure physical cabling meets standards
Willingness to learn software tools such as asset tracking and ticketing systems

Technologies

Microsoft Windows
Active Directory
Microsoft 365
Group Policy
Microsoft Office

Working Conditions

Reliable transportation, a valid driver’s license, and valid vehicle insurance
Local travel and occasional travel to other parts of Minnesota or out of state
Occasional evening and weekend work may be required
Must be able to lift and carry up to 50 pounds
Occasionally, work weeks may exceed 40 hours

Application

To apply, submit an application online through our Career Center.

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9d ago

Desktop Support Technician

Ovation Workplace Services Lafayette, IN

Lafayette, IN

9d ago

$20 - $23/hr Full time Active Directory Application Support Av Support

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Job Description

This onsite Desktop Support Technician role in Lafayette, IN supports Ovation Workplace Services by delivering first- and second-level technical assistance for hardware, software, and applications across local and remote environments. The position emphasizes incident documentation and timely escalation to meet service-level agreements, with compensation of USD 20 to 23 per hour. A relevant education credential is required, and the role demands a substantial amount of experience.

Responsibilities

Provide first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.
Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot Windows operating systems (Windows 10 and Windows 11) and the Microsoft Office 365 suite.
Offer foundational support for macOS environments to assist Apple device users.
Install, configure, and support enterprise applications, including Cisco Jabber and other approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.
Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.
Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.
Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.
Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.
Perform other duties as assigned by management in support of departmental and organizational objectives.

Requirements

Minimum experience: 18 years.
Education: Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience with PC and laptop hardware installation, configuration, and troubleshooting.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting abilities.
Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.
Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.
Demonstrated commitment to delivering high-quality customer service to internal stakeholders.
Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.

Technologies

Windows 10
Windows 11
Microsoft Office 365
macOS
Cisco Jabber
Microsoft Active Directory
Group Policy Objects (GPOs)
Mobile Device Management (MDM) platforms
Enterprise antivirus and endpoint protection solutions
ServiceNow
Windows Server

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Physical Requirements and Work Environment

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is performed primarily in a standard office or data center environment with moderate noise levels.
May be required to travel to or work at multiple organizational sites or client locations.

Experience

Desktop support: 3 years (Required)
ServiceNow: 3 years (Required)
Microsoft Windows Server: 3 years (Required)

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification