Whippany, NJ

Support Jobs in Whippany, NJ

2 jobs found

Include remote jobs

1d ago

IT Support Technician -- Level 1 -- Pharmaceutical

Interact Engineering LLC Whippany, NJ

Whippany, NJ

1d ago

$30 - $30/hr Full time Customer Support End User Support Help Desk

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Job Description

Interact Engineering LLC is hiring an IT Support Technician (Level 1) for an onsite role in a pharmaceutical and controlled-substances environment in Whippany, NJ.

Responsibilities

Provide level 1 incident management and ensure support coverage
Document incidents and standard support processes
Perform backup operations
Carry out system maintenance and configuration tasks
Deliver IT services and user assistance
Coordinate support and service requests while meeting service agreements and regulatory standards
Support interaction and knowledge transfer with customers
Maintain and keep up to date the inventory of systems and assets

Requirements

Working knowledge of ITIL principles
Working knowledge of GXP principles
Strong analytical skills and genuine curiosity
Customer service focus and service-oriented approach
Ability to work with minimal supervision when needed
Excellent interpersonal and communication skills
Certificate/diploma in information technology
Minimum 5 years of professional experience in IT-related functions, such as:
- Systems support
- User support
- Backup operations
- Inventory management
- Equipment orders
- Initiating purchase orders in SAP
Sufficient experience in SAP system support at a support level
Demonstrated expertise in customer service
Recognized skills in IT process improvements

Technical Skills

SAP

Compensation

$30.00/hour

Work Location

Onsite in Whippany, NJ 07981

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2mo ago

Experienced IT Support Associate – Help Desk, Networking, Workstations, Projects

IT Radix, LLC Whippany, NJ

Whippany, NJ

2mo ago Closed

$50k - $70k/yr Full time Active Directory End User Support Hardware Support

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

IT Radix, LLC supports small and mid-sized business clients with reliable technology services across remote and onsite engagements. This Experienced IT Support Associate role is focused on help desk delivery, troubleshooting across endpoints and infrastructure, and helping clients keep systems running securely and efficiently in Whippany, NJ.

What you’ll do

Deliver remote and onsite technical support with responsive, friendly, professional communication
Troubleshoot desktops, laptops, servers, networks, and cloud environments
Manage and maintain client IT infrastructure
Assess client technology needs and recommend practical solutions
Deploy new hardware, software, and technology upgrades
Support Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and OneDrive
Diagnose and resolve networking, connectivity, and security issues
Document work clearly and accurately in the company’s ticketing system

Tools and technologies you may work with

Microsoft 365 and the Office suite
Exchange Online, SharePoint, Teams, OneDrive
Windows, macOS, including Windows Server and Active Directory
DNS, Group Policy, Hyper-V, VMware
Remote Desktop / Terminal Services
Microsoft Azure
Cybersecurity technologies such as endpoint security, encryption, and web filtering
RMM, VPNs, and a ticketing system such as ConnectWise

Requirements

Bachelor’s degree required
At least 1 year of professional IT support experience or equivalent hands-on business technology experience
Strong knowledge of Microsoft 365 and the Office suite
Experience supporting Windows and macOS computers
Experience configuring and troubleshooting networking equipment
Familiarity with backup solutions, VPNs, remote management (RMM), and common IT support tools
Experience working with a professional ticketing platform such as ConnectWise

Bonus skills

Experience with any of the following is a plus: Windows Server, Active Directory, DNS, Group Policy, virtualization (Hyper-V or VMware), Remote Desktop / Terminal Services, Microsoft Azure
Cybersecurity technologies, including endpoint security, encryption, and web filtering
Project implementation or project management

Compensation and location

Location: Whippany, NJ (onsite)
Salary: USD 50,000 - 70,000 per year

Benefits

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

The basics

Valid driver’s license
Reliable transportation
Proof of insurance

Application question

Would you include a cover letter with your application explaining why you are a great fit for this position, and also use the word “eagle” so we know you are detail oriented?

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Support Jobs in Whippany, NJ

IT Support Technician -- Level 1 -- Pharmaceutical

Experienced IT Support Associate – Help Desk, Networking, Workstations, Projects

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