Support Jobs in Whippany, NJ

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Experienced IT Support Associate – Help Desk, Networking, Workstations, Projects

IT Radix, LLC Whippany, NJ

Whippany, NJ

Today

$50k - $70k/yr Full time Active Directory End User Support Hardware Support

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Job Description

IT Radix, LLC supports small and mid-sized business clients with reliable technology services across remote and onsite engagements. This Experienced IT Support Associate role is focused on help desk delivery, troubleshooting across endpoints and infrastructure, and helping clients keep systems running securely and efficiently in Whippany, NJ.

What you’ll do

Deliver remote and onsite technical support with responsive, friendly, professional communication
Troubleshoot desktops, laptops, servers, networks, and cloud environments
Manage and maintain client IT infrastructure
Assess client technology needs and recommend practical solutions
Deploy new hardware, software, and technology upgrades
Support Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and OneDrive
Diagnose and resolve networking, connectivity, and security issues
Document work clearly and accurately in the company’s ticketing system

Tools and technologies you may work with

Microsoft 365 and the Office suite
Exchange Online, SharePoint, Teams, OneDrive
Windows, macOS, including Windows Server and Active Directory
DNS, Group Policy, Hyper-V, VMware
Remote Desktop / Terminal Services
Microsoft Azure
Cybersecurity technologies such as endpoint security, encryption, and web filtering
RMM, VPNs, and a ticketing system such as ConnectWise

Requirements

Bachelor’s degree required
At least 1 year of professional IT support experience or equivalent hands-on business technology experience
Strong knowledge of Microsoft 365 and the Office suite
Experience supporting Windows and macOS computers
Experience configuring and troubleshooting networking equipment
Familiarity with backup solutions, VPNs, remote management (RMM), and common IT support tools
Experience working with a professional ticketing platform such as ConnectWise

Bonus skills

Experience with any of the following is a plus: Windows Server, Active Directory, DNS, Group Policy, virtualization (Hyper-V or VMware), Remote Desktop / Terminal Services, Microsoft Azure
Cybersecurity technologies, including endpoint security, encryption, and web filtering
Project implementation or project management

Compensation and location

Location: Whippany, NJ (onsite)
Salary: USD 50,000 - 70,000 per year

Benefits

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

The basics

Valid driver’s license
Reliable transportation
Proof of insurance

Application question

Would you include a cover letter with your application explaining why you are a great fit for this position, and also use the word “eagle” so we know you are detail oriented?

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