IT Support Technician -- Level 1 -- Pharmaceutical

Interact Engineering LLC is hiring an IT Support Technician (Level 1) for an onsite role in a pharmaceutical and controlled-substances environment in Whippany, NJ.

Responsibilities

• Provide level 1 incident management and ensure support coverage
• Document incidents and standard support processes
• Perform backup operations
• Carry out system maintenance and configuration tasks
• Deliver IT services and user assistance
• Coordinate support and service requests while meeting service agreements and regulatory standards
• Support interaction and knowledge transfer with customers
• Maintain and keep up to date the inventory of systems and assets

Requirements

• Working knowledge of ITIL principles
• Working knowledge of GXP principles
• Strong analytical skills and genuine curiosity
• Customer service focus and service-oriented approach
• Ability to work with minimal supervision when needed
• Excellent interpersonal and communication skills
• Certificate/diploma in information technology
• Minimum 5 years of professional experience in IT-related functions, such as:
  • Systems support
  • User support
  • Backup operations
  • Inventory management
  • Equipment orders
  • Initiating purchase orders in SAP
• Sufficient experience in SAP system support at a support level
• Demonstrated expertise in customer service
• Recognized skills in IT process improvements

Technical Skills

• SAP

Compensation

• $30.00/hour

Work Location

• Onsite in Whippany, NJ 07981