Support Jobs in White Salmon, WA

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Lead Technical Support

Scaled Health White Salmon, WA

White Salmon, WA

Today

$62k - $85k/yr Full time Application Support Device Management End User Support

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Job Description

Scaled Health is seeking a seasoned Lead Technical Support professional to provide on-site IT expertise for healthcare facilities around White Salmon, Washington. This role centers on hands-on troubleshooting, collaboration with MSP vendors, and ensuring uninterrupted clinical operations through a 24/7 on-call cadence.

Responsibilities

Deliver advanced frontline support for hardware and software in healthcare environments, including PCs, laptops, printers, peripherals, and biomedical devices.
Work with physicians, nurses, and administrative staff to understand needs, offer guidance, and resolve technical issues quickly to minimize disruption.
Troubleshoot complex problems under tight timelines, prioritizing patient safety and operational continuity.
Consult with end users to identify root causes and guide them through diagnostic steps.
Join an on-call rotation to provide 24/7 support for critical healthcare operations.
Coordinate with third-party vendors for repairs and replacements; manage relationships with biomedical and software vendors to support clinical services.
Support, maintain, and upgrade Windows endpoints, thin clients, and related operating systems used in healthcare devices.
Manage endpoint software, MDM solutions, and SaaS applications, ensuring updates and security controls are in place.
Oversee lifecycle management of end-user devices, including procurement, asset tracking, and disposal, in line with healthcare regulations.
Implement endpoint security measures to protect patient data, aligning with HIPAA and HITECH requirements.
Maintain thorough documentation and reporting on device health, with attention to healthcare compliance needs.
Create and deploy standardized workstation and device images tailored for healthcare environments with security and compliance in mind.
Maintain accurate device catalogs and asset management systems, especially for hospital and clinic settings.
Oversee device leasing and related financial aspects of ownership and lifecycle in accordance with healthcare regulations.
Demonstrate a strong understanding of device mechanics, operability, and connectivity within large-scale healthcare networks.
Proactively monitor, patch, and update devices to minimize downtime in clinical settings.
Troubleshoot and resolve complex endpoint issues affecting healthcare applications and systems.
Apply ITIL principles to best practices in device and endpoint management.
Show proven experience with endpoint security principles and device management in healthcare contexts.
Critically assess issues to identify root causes and prioritize responses based on potential impact to healthcare operations.

Requirements

Minimum of 5 years of technical support experience, preferably in a healthcare or MSP environment.
Experience with Windows updates, software deployment, and data backup solutions.
Proficiency with troubleshooting tools such as Wireshark for both general IT and healthcare technologies.
Familiarity with data privacy practices and healthcare compliance (HIPAA, HITECH).
Expertise with Windows OS, Thin Clients, mobile devices, and biomedical devices.
Fundamental knowledge of network topology, servers, storage, firewalls, and VPNs, with emphasis on healthcare IT systems.
High School Diploma required; technical certifications preferred (e.g., CompTIA A+, Network+, Healthcare IT certifications).
Customer service: exceptional interpersonal skills with a focus on healthcare settings and managing relationships with clinical and administrative staff.
Technical proficiency: capable of troubleshooting and managing diverse healthcare IT systems and equipment.
Analytical and critical thinking: strong problem-solving abilities with the capacity to assess issues, prioritize responses, and ensure continuity of healthcare operations.
Communication: ability to explain technical concepts to non-technical users clearly.
Mentorship: ability to guide and mentor junior technical support staff.
Teamwork: proven collaboration skills, particularly in high-stakes healthcare environments.
Compliance and security awareness: knowledge of HIPAA, HITECH, and data privacy best practices.

Technologies

Windows OS
Wireshark
MDM solutions
SaaS applications
Thin Clients

Benefits

401(k)
Health insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
Retirement plan

Salary

$62,000.00 – $85,000.00 per year

Schedule

8-hour shift
Monday to Friday
On-call rotation for 24/7 support

Location

White Salmon, WA 98672 (onsite)

Work Location

In Person

Qualifications

Education: High School Degree required; relevant technical certifications are a plus.

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