Support Jobs in Whiteville, NC

1 job found

Include remote jobs

Today

Help Desk Support Analyst

Columbus Regional Healthcare System Whiteville, NC

Whiteville, NC

Today

Full time Computer Skills Customer Service Customer Support

Apply Now

Job Description

Columbus Regional Healthcare System is seeking a Help Desk Support Analyst to support healthcare professionals and administrative teams in a fast-paced clinical setting. This role provides first-line technical assistance, helping keep daily workflows moving by resolving IT issues promptly and professionally on-site in Whiteville, NC.

As part of the organization’s healthcare IT support function, you will apply your knowledge of healthcare systems and electronic health records (EHR) while troubleshooting problems across a networked computing environment. The position emphasizes service quality, attention to detail, and dependable problem-solving in an environment where responsiveness matters.

Responsibilities

Provide first-line technical support to healthcare professionals and administrative staff
Troubleshoot IT issues in a networked computing environment
Deliver excellent service in a fast-paced clinical environment

Requirements

Detail-oriented and customer-focused
Strong understanding of healthcare systems
Strong understanding of electronic health records (EHR)
Strong understanding of IT troubleshooting
Passion for delivering excellent service in a fast-paced clinical environment
AAS degree in Information Systems (or related field) or a minimum of 3 years equivalent work experience in a customer support related field, preferably a healthcare setting
Preferred: BS in Information Systems or a computer-related field with 3 years of work experience and strong technical skills
Experience troubleshooting Mac and PC hardware
Experience troubleshooting printers, scanners, computer peripherals, and mobile devices (iOS, Android)
Knowledge of client PC connectivity including Ethernet, TCP/IP, and VPN
Competency in MS Office Suite
Ability to solve problems with strong analytical skills
Exposure to electronic health record utilization or healthcare experience

Technologies

Electronic health records (EHR)
Mac
PC hardware
Printers
Scanners
Mobile devices (iOS)
Mobile devices (Android)
Ethernet
TCP/IP
VPN
MS Office Suite

Benefits

On-site Gym (open 7 days a week)
Competitive Pay Rates
On-site Cafeteria
Company Swag
Comprehensive Benefit Package
Tuition Reimbursement
Matching Retirement Plan

View full job page →

Get Support Jobs in Whiteville, NC alerts

New Support Jobs in Whiteville, NC, daily.