Help Desk Support Analyst

Columbus Regional Healthcare System is seeking a Help Desk Support Analyst to support healthcare professionals and administrative teams in a fast-paced clinical setting. This role provides first-line technical assistance, helping keep daily workflows moving by resolving IT issues promptly and professionally on-site in Whiteville, NC.

As part of the organization’s healthcare IT support function, you will apply your knowledge of healthcare systems and electronic health records (EHR) while troubleshooting problems across a networked computing environment. The position emphasizes service quality, attention to detail, and dependable problem-solving in an environment where responsiveness matters.

Responsibilities

• Provide first-line technical support to healthcare professionals and administrative staff
• Troubleshoot IT issues in a networked computing environment
• Deliver excellent service in a fast-paced clinical environment

Requirements

• Detail-oriented and customer-focused
• Strong understanding of healthcare systems
• Strong understanding of electronic health records (EHR)
• Strong understanding of IT troubleshooting
• Passion for delivering excellent service in a fast-paced clinical environment
• AAS degree in Information Systems (or related field) or a minimum of 3 years equivalent work experience in a customer support related field, preferably a healthcare setting
• Preferred: BS in Information Systems or a computer-related field with 3 years of work experience and strong technical skills
• Experience troubleshooting Mac and PC hardware
• Experience troubleshooting printers, scanners, computer peripherals, and mobile devices (iOS, Android)
• Knowledge of client PC connectivity including Ethernet, TCP/IP, and VPN
• Competency in MS Office Suite
• Ability to solve problems with strong analytical skills
• Exposure to electronic health record utilization or healthcare experience

Technologies

• Electronic health records (EHR)
• Mac
• PC hardware
• Printers
• Scanners
• Mobile devices (iOS)
• Mobile devices (Android)
• Ethernet
• TCP/IP
• VPN
• MS Office Suite

Benefits

• On-site Gym (open 7 days a week)
• Competitive Pay Rates
• On-site Cafeteria
• Company Swag
• Comprehensive Benefit Package
• Tuition Reimbursement
• Matching Retirement Plan