Windsor, CT

Support Jobs in Windsor, CT

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Today

Information Technology Support Professional

Community Health Resources (CHR) Windsor, CT

Windsor, CT

Today

$23+/hr Full time Active Directory Application Support Azure Ad / Entra Id

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Job Description

Community Health Resources (CHR) is hiring an onsite Information Technology Support Professional in Windsor, CT to support end users and keep desktop computing running reliably.

Responsibilities

Deliver first- and second-level technical support to employees via phone, email, chat, and in-person assistance
Diagnose, troubleshoot, and resolve issues across hardware, software, operating systems, and connectivity
Install, configure, maintain, and troubleshoot computers, laptops, monitors, printers, mobile devices, and other IT equipment
Create, configure, and manage user accounts, passwords, permissions, and access to applications and systems
Support Microsoft Windows, Microsoft 365, collaboration tools, and other business applications
Assist with network connectivity and infrastructure issues including Wi-Fi, VPN, and printers
Handle help desk activity by managing and documenting support requests in a ticketing/help desk system
Escalate complex technical issues to appropriate IT personnel or vendors when necessary
Maintain accurate documentation for IT procedures, configurations, inventory, and troubleshooting solutions
Assist with software deployments, system upgrades, and hardware refreshes and other IT projects
Monitor and follow established cybersecurity, data protection, access control, and IT security policies
Provide user training and guidance on technology, applications, cybersecurity awareness, and best practices
Support IT asset management including inventory, deployment, maintenance, and retirement of equipment
Participate in backup, disaster recovery, and business continuity activities as assigned
Stay current with emerging technologies and recommend improvements that support productivity, reliability, and security
Perform other IT-related duties as assigned
Provide professional, positive support for all facets of CHR IT Systems across multiple environments
Handle business-critical IT tasks and system improvements, including researching and evaluating emerging technologies, hardware, and software

Requirements

2+ years of professional technical support experience
Associate’s Degree (Computer Science / Information Technology or related) or an equivalent combination of education and experience
Strong knowledge of Windows operating systems, Microsoft 365, common business applications, and computer hardware
Working knowledge of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and VPN
Experience with help desk/ticketing systems and remote support tools
Strong troubleshooting, analytical, and problem-solving skills
Excellent written and verbal communication skills
Strong customer service skills and ability to work effectively with users of varying technical abilities
Ability to prioritize multiple requests and manage time effectively
Experience with Active Directory or Microsoft Entra ID
Experience supporting Microsoft 365 administration
Familiarity with endpoint management and mobile device management tools
Knowledge of cybersecurity principles and IT security best practices
Experience with IT asset management and software deployment
Relevant credentials such as CompTIA A+, Network+, Microsoft, ITIL, or similar credentials
A+ certification, MCP, or IT Support Certification is a plus
Certificate or better in Computer Science is required; Associate of Science or better and Bachelor’s or better are preferred

Technologies

Microsoft Windows
Microsoft 365
Active Directory
Microsoft Entra ID
TCP/IP, DNS, DHCP
Wi-Fi, VPN
Help desk/ticketing systems
Remote support tools
Endpoint management
Mobile device management tools
calm app

Benefits

Generous paid time off, including your birthday!
403b Retirement Plan contributions
Competitive insurance premiums
Discounts on pet, auto, and home insurances
Education and licensure reimbursement
Tuition Reimbursement/Professional Development program
Voted Top Workplace 13 years in a row
Internal career fairs to meet directly with a recruiter
Plenty of growth opportunities
Free trainings, clinical supervision, and mentoring available at many programs
Annual wellness stipend
3 free confidential counseling sessions available 24/7 to employees and household dependents through an employee assistance program
Free premium subscription to the Calm app for you and up to 5 family members
Virtual bring your pet to work lunches, free weekly yoga, employee appreciation events, and more
Employee-lead resource groups
Leadership luncheons with the CEO
Join any one of our agency committees
Weekly video messages directly from the CEO
Monthly newsletters

Compensation

$23.9216/hour minimum and up, dependent upon experience

About the Position

Serve as a point of contact for end users to receive high-level support and maintenance within CHR’s desktop computing environment
Support M365 and software application support while installing, diagnosing, repairing, maintaining, and upgrading PC hardware, network, and voice equipment to support optimal performance
Troubleshoot problem areas in person, by telephone, or via email in a timely and accurate fashion and provide end-user assistance as required
Maintain essential IT operations including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

Why CHR

NHSC loan repayment program offered at select sites
Ample opportunities to get involved and have your voice heard
Stay informed with frequent updates

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Today

Information Technology Support Professional

Community Health Resources (CHR) Windsor, CT

Windsor, CT

Today

$23+/hr Full time Active Directory Application Support Cloud Platforms

Apply Now

Job Description

Community Health Resources (CHR) is seeking an Information Technology Support Professional to serve as a go-to support contact for end users in Windsor, CT. In this onsite role, you will deliver first- and second-level technical assistance, support Microsoft 365 and business applications, and help keep desktop computing and related equipment running reliably.

Role summary

You will support the organization’s desktop computing environment by installing, diagnosing, repairing, maintaining, upgrading, and troubleshooting PC hardware, along with network and voice equipment. You will also troubleshoot issues in person, by phone, or via email, and manage request handling through a ticketing/help desk system while following CHR cybersecurity and IT security policies.

Responsibilities

Act as a primary point of contact for end users to receive high-level support and maintenance for the desktop computing environment.
Provide first- and second-level technical support to employees through phone, email, chat, and in-person assistance.
Diagnose, troubleshoot, and help resolve hardware, software, operating system, and connectivity issues.
Install, configure, maintain, and troubleshoot computers, laptops, monitors, printers, mobile devices, and other IT equipment.
Create and manage user accounts, including passwords, permissions, and application/system access.
Support Microsoft Windows, Microsoft 365, collaboration tools, and other business applications.
Assist with network connectivity issues, including Wi-Fi, VPN, printers, and related infrastructure problems.
Manage and document support requests in a ticketing/help desk system.
Escalate complex issues to appropriate IT personnel or vendors when needed.
Maintain accurate documentation for IT procedures, configurations, inventory, and troubleshooting solutions.
Assist with software deployments, system upgrades, hardware refreshes, and other IT projects.
Monitor and follow established cybersecurity, data protection, access control, and IT security policies.
Provide user training and guidance related to technology, applications, cybersecurity awareness, and best practices.
Support IT asset management, including inventory, deployment, maintenance, and retirement of equipment.
Participate in backup, disaster recovery, and business continuity activities as assigned.
Stay current on emerging technologies and recommend improvements that support productivity, reliability, and security.
Maintain essential IT operations across operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
Handle business-critical IT tasks and system improvements, including research and evaluation of emerging technologies, hardware, and software.
Perform other IT-related duties as assigned.

Requirements

Certificate or Associate’s Degree in Computer Science (Bachelor’s or equivalent in Computer Science or related fields preferred), or equivalent combination of education and experience.
2+ years of experience providing technical support in a professional environment.
Strong knowledge of Windows operating systems, Microsoft 365, common business applications, and computer hardware.
Working knowledge of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
Experience using help desk/ticketing systems and remote support tools.
Troubleshooting, analytical, and problem-solving skills.
Excellent written and verbal communication skills, with strong customer service skills and the ability to work effectively with users of varying technical abilities.
Ability to prioritize multiple requests and manage time effectively.
Experience with Active Directory or Microsoft Entra ID.
Experience supporting Microsoft 365 administration.
Familiarity with endpoint management and mobile device management tools.
Knowledge of cybersecurity principles and IT security best practices.
Experience with IT asset management and software deployment.
Relevant certifications such as CompTIA A+, Network+, Microsoft, ITIL, or similar credentials.
A+ certification, MCP or IT Support Certification a plus.

Technologies you will work with

Microsoft 365
Microsoft Windows
TCP/IP, DNS, DHCP
Wi-Fi, VPN
Active Directory, Microsoft Entra ID
Endpoint management, mobile device management
MCP, CompTIA A+, Network+, ITIL

Compensation

USD 23.9216/hour minimum and up, dependent upon experience.
Actual rates are determined at the time of offer based on relevant experience and adherence to internal equity policy; some positions may include program/location differentials and/or sign-on incentives. For part-time roles, the range may be prorated based on hours worked.

Benefits

Generous paid time off, including your birthday.
403b Retirement Plan contributions.
Competitive insurance premiums.
Discounts on pet, auto, and home insurances.
Education and licensure reimbursement.
NHSC loan repayment program offered at select sites.
Tuition Reimbursement/Professional Development program.
Internal career fairs with a recruiter to discuss career goals.
Plenty of growth opportunities.
Free trainings, clinical supervision, and mentoring available at many programs.
Annual wellness stipend.
3 free confidential counseling sessions available 24/7 through an employee assistance program, for employees and household dependents.
FREE premium subscription to the Calm app for you and up to 5 family members.
Virtual bring your pet to work lunches, free weekly yoga, employee appreciation events, and more.
Employee-lead resource groups, leadership luncheons with the CEO, and participation in agency committees.
Weekly video messages directly from the CEO and monthly newsletters.
Many listed benefits are available to all staff regardless of hours worked; eligibility may apply for some benefits.

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Support Jobs in Windsor, CT

Information Technology Support Professional

Information Technology Support Professional

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