Information Technology Support Professional

Community Health Resources (CHR) is hiring an onsite Information Technology Support Professional in Windsor, CT to support end users and keep desktop computing running reliably.

Responsibilities

• Deliver first- and second-level technical support to employees via phone, email, chat, and in-person assistance
• Diagnose, troubleshoot, and resolve issues across hardware, software, operating systems, and connectivity
• Install, configure, maintain, and troubleshoot computers, laptops, monitors, printers, mobile devices, and other IT equipment
• Create, configure, and manage user accounts, passwords, permissions, and access to applications and systems
• Support Microsoft Windows, Microsoft 365, collaboration tools, and other business applications
• Assist with network connectivity and infrastructure issues including Wi-Fi, VPN, and printers
• Handle help desk activity by managing and documenting support requests in a ticketing/help desk system
• Escalate complex technical issues to appropriate IT personnel or vendors when necessary
• Maintain accurate documentation for IT procedures, configurations, inventory, and troubleshooting solutions
• Assist with software deployments, system upgrades, and hardware refreshes and other IT projects
• Monitor and follow established cybersecurity, data protection, access control, and IT security policies
• Provide user training and guidance on technology, applications, cybersecurity awareness, and best practices
• Support IT asset management including inventory, deployment, maintenance, and retirement of equipment
• Participate in backup, disaster recovery, and business continuity activities as assigned
• Stay current with emerging technologies and recommend improvements that support productivity, reliability, and security
• Perform other IT-related duties as assigned
• Provide professional, positive support for all facets of CHR IT Systems across multiple environments
• Handle business-critical IT tasks and system improvements, including researching and evaluating emerging technologies, hardware, and software

Requirements

• 2+ years of professional technical support experience
• Associate’s Degree (Computer Science / Information Technology or related) or an equivalent combination of education and experience
• Strong knowledge of Windows operating systems, Microsoft 365, common business applications, and computer hardware
• Working knowledge of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and VPN
• Experience with help desk/ticketing systems and remote support tools
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent written and verbal communication skills
• Strong customer service skills and ability to work effectively with users of varying technical abilities
• Ability to prioritize multiple requests and manage time effectively
• Experience with Active Directory or Microsoft Entra ID
• Experience supporting Microsoft 365 administration
• Familiarity with endpoint management and mobile device management tools
• Knowledge of cybersecurity principles and IT security best practices
• Experience with IT asset management and software deployment
• Relevant credentials such as CompTIA A+, Network+, Microsoft, ITIL, or similar credentials
• A+ certification, MCP, or IT Support Certification is a plus
• Certificate or better in Computer Science is required; Associate of Science or better and Bachelor’s or better are preferred

Technologies

• Microsoft Windows
• Microsoft 365
• Active Directory
• Microsoft Entra ID
• TCP/IP, DNS, DHCP
• Wi-Fi, VPN
• Help desk/ticketing systems
• Remote support tools
• Endpoint management
• Mobile device management tools
• calm app

Benefits

• Generous paid time off, including your birthday!
• 403b Retirement Plan contributions
• Competitive insurance premiums
• Discounts on pet, auto, and home insurances
• Education and licensure reimbursement
• Tuition Reimbursement/Professional Development program
• Voted Top Workplace 13 years in a row
• Internal career fairs to meet directly with a recruiter
• Plenty of growth opportunities
• Free trainings, clinical supervision, and mentoring available at many programs
• Annual wellness stipend
• 3 free confidential counseling sessions available 24/7 to employees and household dependents through an employee assistance program
• Free premium subscription to the Calm app for you and up to 5 family members
• Virtual bring your pet to work lunches, free weekly yoga, employee appreciation events, and more
• Employee-lead resource groups
• Leadership luncheons with the CEO
• Join any one of our agency committees
• Weekly video messages directly from the CEO
• Monthly newsletters

Compensation

• $23.9216/hour minimum and up, dependent upon experience

About the Position

• Serve as a point of contact for end users to receive high-level support and maintenance within CHR’s desktop computing environment
• Support M365 and software application support while installing, diagnosing, repairing, maintaining, and upgrading PC hardware, network, and voice equipment to support optimal performance
• Troubleshoot problem areas in person, by telephone, or via email in a timely and accurate fashion and provide end-user assistance as required
• Maintain essential IT operations including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

Why CHR

• NHSC loan repayment program offered at select sites
• Ample opportunities to get involved and have your voice heard
• Stay informed with frequent updates