Support Jobs in Winter Park, FL

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Technical Support Specialist

Rollins College Winter Park, FL

Winter Park, FL

Today

Full time Cloud Device Management Customer Support Desktop Support

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Job Description

Rollins College’s Information Technology Department is hiring a Technical Support Specialist to deliver front-facing IT support that keeps academic work moving. In this onsite role in Winter Park, Florida, you will triage requests, troubleshoot a range of technology issues, and use ITSM workflows to manage the full service lifecycle.

The position is designed for someone who combines calm customer service with hands-on technical problem solving, while helping strengthen campus-wide support standards and ongoing projects.

What you will do

Troubleshoot and resolve problems across hardware, software (Mac and Windows), mobile devices, network access, and provide basic audio visual assistance for classes and events
Serve as the “front door” of IT by monitoring and triaging incoming calls, walk-ups, and tickets
Set clear expectations with clients while prioritizing support based on urgency and academic impact
Use TeamDynamix to manage service status updates, translate technical details into clear language, and route complex issues to the right teams
Own request follow-through by responding promptly and following up to confirm the core problem is actually solved
Bridge current support needs with future technology standards by actively learning, testing, and applying solutions that keep the campus current
Stay up to date on emerging technologies and industry best practices to improve campus-wide support and inform IT standards and policies
Partner with the team to plan, test, and launch campus-wide projects, including new installations and system upgrades
Mentor and guide student technicians, supporting both technical IT skills and soft skills
Support process improvement for the Help Desk with a focus on removing barriers and delivering outstanding experiences sustainably
Identify complex issues early, pull in backup, ask targeted questions, and use the internal knowledge base
Keep the department aligned by using internal project, ticket, and communication platforms to document tasks, questions, and resolutions, and by using reports and dashboards to manage workload
Provide backup support to Event technicians for common support requests

Required experience and skills

At least 1 year of job-related experience and/or technical courses, certificates, training, or licenses
Demonstrated excellence in customer service
Motivated self-starter who can work independently and collaboratively as part of a team
Strong troubleshooting skills across hardware and software on Mac, Windows, and mobile devices, including related devices such as printers, scanners, and webcams
Patient, calm demeanor in stressful or high-pressure situations
Excellent written and oral communication skills
Strong attention to detail and time management skills
Front-facing customer service position

Technology you will work with

Mac
Windows
TeamDynamix
SCCM
JAMF
Intune

Work schedule and environment

Full-time appointment scheduled for 37.5 hours per week, 12 months per year, for up to 1950 hours annually; schedule will be discussed during the interview
Flexible schedules or overtime may be required to meet academic calendar demands
Campus-based role in Winter Park, FL (onsite)
Primarily indoor environment with occasional outdoor transit between buildings and support for events
Physical activity includes walking across campus while carrying or carting equipment, lifting up to 40 pounds, bending, stooping, stretching, and standing

Preferred qualifications

Previous higher education technical support experience
Familiarity with endpoint management solutions such as SCCM, JAMF, and Intune
ITSM/ITIL familiarity
Familiarity with using ticketing systems to manage support requests
Bachelor’s degree from an accredited University or College

Benefits

15 Days - Paid Time Off (vacation, sick, and personal time)
10 Days - Paid Holidays
5 Days - Paid College Closure Days
Eligible for Medical, Prescription, Dental & Vision Insurances within 30 days of hire
100% Employer-Funded Health Reimbursement Account ($125+/month)
100% Employer-Paid Short & Long Term Disability Insurance
Domestic Partner Benefits
11.5% Employer Retirement Contributions
Discounted On-Campus Dining Meal Plans
Free On-Campus Parking
Free Access to Campus Amenities (gyms, pools, library, sporting events, and more)
Free Full Tuition for Employees and their Families
Pet Insurance
100% Employer-Funded Employee Assistance Program
Flexible Spending Accounts
Award-Winning Wellbeing Programs

How to apply

Submit an application and upload: Resume, and (optional) Cover Letter
Provide three reference names and email addresses on the application

Service months: 12. FLSA status: Non-Exempt.

Additional notes for local life: Rollins College is on multiple Lynx Bus Routes (Winter Park/Rosemont-9 and Winter Park/Springs Village-23) and within walking distance from the Winter Park SunRail Station. Rollins also offers local and national discount programs, free e-training courses and professional development opportunities, IT software and laptop discounts, bookstore discounts, and annual service awards and recognition programs.

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