Legal Technology Support Jobs

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IT Support & Systems Specialist

Nebraska Legal Group Omaha, NE

Omaha, NE

Today

$60k - $75k/yr Full time Application Support End User Support Hardware Support

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Job Description

Nebraska Legal Group offers a stable, hands-on IT role with direct impact across a multi-office organization. You will support the tools people rely on every day, partnering with an MSP and vendors to get issues resolved, while helping ensure new hires and departing employees have access set up correctly. This is an onsite position in Omaha, NE.

Compensation: $60,000 - $75,000 per year. Experience: at least 2 years.

What you’ll do

Troubleshoot Windows PCs, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), printers, and key business applications including Clio, Lawmatics, Zoom, Adobe, and the Zultys phone system
Own issues from first report through confirmed fix, including MSP and vendor escalations: document the issue, follow up, test solutions, and confirm the employee is back to work
Support technology onboarding and offboarding so new hires are ready on day one and departing employees’ access is removed cleanly
Administer user accounts, licenses, MFA, mailboxes, groups, and permissions
Manage phone extensions, voicemail, call routing, and related devices
Build and maintain troubleshooting guides and IT procedures to improve resolution speed and consistency

What you bring

Strong troubleshooting ability with a habit of asking the right questions
Experience supporting Windows and Microsoft 365, including accounts, permissions, and MFA
Clear communication skills, including explaining technical issues to non-technical users
Strong organization to handle multiple requests, plus the ability to document work accurately
Sound judgment with security and confidential information

Useful experience (preferred)

2+ years in help desk, desktop support, or a similar role
Microsoft 365 or SaaS administration
Experience with MSPs, VoIP phone systems, or multi-office/remote support
Clio or Lawmatics experience (helpful, not required)
CompTIA A+ or Microsoft certifications (welcome, not required)

Benefits

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

How to apply

Please submit your resume and a cover letter explaining why you are the best fit for the role.

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