Omaha, NE

Support Jobs in Omaha, NE

2 jobs found

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29d ago

Help Desk Associate

University of Nebraska System Omaha, NE

Omaha, NE

29d ago

$43k+/yr Full time Application Support Computer Skills Contact Center

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Job Description

Benefits and culture you can count on
The University of Nebraska System offers a flexible benefits program you can tailor to your needs, plus paid vacation and sick leave alongside 13 paid holidays. You and your dependents qualify for an employee and dependent tuition benefit across NU campuses, and there is immediate vesting of pre-tax retirement benefits. The Help Desk Associate role is based on-site in Omaha, NE, within a major public research university that values collaboration, integrity, and a commitment to higher learning.

Responsibilities

Provide initial support for technical inquiries received via phone, email, and messaging applications.
Assess the nature of problems and resolve basic support issues.
Troubleshoot software and hardware issues on laptops, desktops, tablets, and smartphones.
Log or record support tickets and cases.
Utilize industry recognized incident management, remote management, and system management tools to monitor, assist, and resolve issues for users and other university departments.
Transfer more complex issues to second-level support for internal customers.
Quickly become familiar with University Identity Management tools, student information systems, University monitoring tools, and other University Enterprise Systems.
Demonstrate a strong track record of customer service.
Uphold ITS core principles of exceptional collaboration and communication, a drive to succeed, a passion for higher learning, and integrity in actions.

Requirements

High School education or GED
1 year of customer facing computing support or customer service experience
Knowledge and/or experience with Windows or Mac computer systems
Proven customer service skills
Knowledge of the Microsoft Office suite
Knowledge of network connectivity procedures
Equivalent combination of education and experience may be considered

Technologies

Incident management tools
Remote management tools
System management tools
University Identity Management tools
Student information systems
University monitoring tools
University Enterprise Systems
Microsoft Office suite
Windows
macOS

Preferred Qualifications

Two years post-secondary coursework

Additional Information

The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness. They should exhibit high ethical standards, be proficient in managing time and competing priorities, and be responsive and committed to supporting and motivating staff. They align with the ideals of a major public research university.

Special Instructions

Sponsorship will not be offered for this position.
This position is on-site in Omaha, NE and is not eligible for alternative worksite arrangements.

Information at a Glance

Req Id: 2213
Campus Name: University of Nebraska System (UNOP)
Org Unit: IT Client Services UNCA
Job Location: Omaha, NE 68182
Application Review Date: 4/24/26
Open Until Filled: Yes
Advertised Salary: Minimum of $42,700
Job Type: Full-Time
Worksite Eligibility: On-site
Benefits Eligible: Yes

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30d ago

Help Desk Technician/Building Support Split

Omaha Public Schools Omaha, NE

Omaha, NE

30d ago

$82k+/yr Full time Application Support Customer Service Customer Support

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Job Description

Provide technical assistance and support to district users through phone, email, in-person, and remote help, focusing on Apple Mac/iOS and Windows environments and incident/ticket resolution.

Responsibilities

Assist school and district staff by pursuing and maintaining Apple Certified Mac and iOS Technician designations.
Provide user support via Helpdesk tickets, email, remote access, and in-person interactions across diverse school environments.
Help users troubleshoot basic computer and network problems, answer questions on productivity applications, monitor ticket status, and deliver solutions to assist IMS in resolving future requests.
Troubleshoot and resolve issues related to software applications, peripherals, and mobile device management, escalating to subject matter experts when needed.

Additional Duties

Performs other related tasks as assigned by the supervisor and central office administrators as designated by the Superintendent.

Requirements

Bachelor's degree in Information Management Systems, Technology, or a related field (minimum requirement).
Experience with Windows 10/11, macOS, iPadOS, and iOS; proficiency with MS Office and Office 365.
Ability to obtain and maintain Apple Certified Technician status in Mac and iOS platforms.
Experience using a troubleshooting ticketing system is preferred.
Experience with TCP/IP networking and using virtual network remote control is preferred.
Proven experience with Apple and PC hardware and software troubleshooting processes.
Experience working with Apple Global Service Exchange.
Experience supporting end users in a networked environment, including wireless connectivity.
Analytical and investigative skills with a structured approach to problem solving.
Outstanding customer service abilities and strong verbal and written communication.
Strong interpersonal, verbal, and written communication skills along with solid organizational abilities.
Experience delivering end-user application training and ongoing support.
Ability to work effectively in a team environment.
Maintains an excellent work attendance record, with punctuality and reliability.

Technologies

macOS, iPadOS, iOS
Windows 10, Windows 11
Office 365, MS Office
Apple Global Service Exchange
TCP/IP networking, Wireless networking
Virtual network remote control
Mobile Device Management

Equipment

Ability to use Mac, iOS, and Windows platforms along with various applications; comply with OPS equipment use guidelines.

Travel

Local travel between school sites may be required.

Physical and Mental Demands, Work Hazards

Standard office environment with occasional overtime as job demands require.
Strong organization, time management, communication, and interpersonal skills.
Ability to read and interpret written materials and visual displays.
Frequent standing/walking during the work shift; ability to bend, kneel, stoop, and balance as needed.
Additional demands may be requested by the Supervisor.

Interrelations

Engages with district personnel, customers, and vendors.
Works under direct supervision of the department supervisor to complete day-to-day tasks.
Interacts with a diverse population, requiring tact and diplomacy in all situations.
Responds to customer needs with a positive attitude and delivers quick, professional service to internal and external customers.

Employee Punctuality and Appearance

All assigned duties and scheduled hours are expected to be fulfilled unless leave is approved.
Any deviation from assigned hours requires prior approval from the supervisor or building administrator.
Dress should reflect a positive image of Omaha Public Schools and be appropriate for the position.

Terms of Employment

Full-time non-exempt classified position; governed by Nebraska public school laws, OPS policies, and applicable collective bargaining agreements if applicable.
Verification and maintenance of licenses, certificates, and requirements as identified for the role.
Background check must demonstrate an acceptable history for OPS.
Verification of U.S. citizenship or legal work authorization.
Pre-employment drug test, tuberculosis test, and medical examination may be required where applicable.

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Support Jobs in Omaha, NE

Help Desk Associate

Help Desk Technician/Building Support Split

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