IT Support & Systems Specialist

Nebraska Legal Group offers a stable, hands-on IT role with direct impact across a multi-office organization. You will support the tools people rely on every day, partnering with an MSP and vendors to get issues resolved, while helping ensure new hires and departing employees have access set up correctly. This is an onsite position in Omaha, NE.

Compensation: $60,000 - $75,000 per year. Experience: at least 2 years.

What you’ll do

• Troubleshoot Windows PCs, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), printers, and key business applications including Clio, Lawmatics, Zoom, Adobe, and the Zultys phone system
• Own issues from first report through confirmed fix, including MSP and vendor escalations: document the issue, follow up, test solutions, and confirm the employee is back to work
• Support technology onboarding and offboarding so new hires are ready on day one and departing employees’ access is removed cleanly
• Administer user accounts, licenses, MFA, mailboxes, groups, and permissions
• Manage phone extensions, voicemail, call routing, and related devices
• Build and maintain troubleshooting guides and IT procedures to improve resolution speed and consistency

What you bring

• Strong troubleshooting ability with a habit of asking the right questions
• Experience supporting Windows and Microsoft 365, including accounts, permissions, and MFA
• Clear communication skills, including explaining technical issues to non-technical users
• Strong organization to handle multiple requests, plus the ability to document work accurately
• Sound judgment with security and confidential information

Useful experience (preferred)

• 2+ years in help desk, desktop support, or a similar role
• Microsoft 365 or SaaS administration
• Experience with MSPs, VoIP phone systems, or multi-office/remote support
• Clio or Lawmatics experience (helpful, not required)
• CompTIA A+ or Microsoft certifications (welcome, not required)

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

How to apply

Please submit your resume and a cover letter explaining why you are the best fit for the role.