Line Of Business Applications Support Jobs

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IT Support Technician

Vance Thompson Vision Clinic Prof L West Fargo, ND

West Fargo, ND

Today

Full time Application Support End User Support Hardware Support

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Job Description

The IT Support Technician supports day-to-day technology operations for Vance Thompson Vision Clinic Prof L in West Fargo, ND (onsite). The role combines device administration for ophthalmic systems with hands-on and remote end-user support, alongside Zoom Room and Line of Business application support.

Key Responsibilities

Administer and maintain a broad fleet of ophthalmic diagnostic and surgical devices, supporting peak performance and regulatory compliance.
Deliver technical support through hands-on assistance, phone support, and remote troubleshooting to diagnose and resolve hardware and software issues.
Design, build, and maintain functional Zoom Room systems, and administer the organization’s Zoom-based phone system.
Provide administration and support for critical Line of Business (LOB) applications.
Manage and complete a variety of internal IT projects.
Create and maintain clear technical documentation, and provide training to improve team proficiency with software applications.
Use RMM (Remote Monitoring and Management) to support proactive monitoring, patch management, remote access, and automated maintenance across endpoints to improve uptime.
Maintain accurate IT asset inventory using asset management tools to track hardware and software licenses across all Vance Thompson Vision locations.
Develop scripts using tools such as PowerShell and Python to automate recurring IT tasks, streamline operations, and improve the user experience.
Evaluate, recommend, and help integrate emerging AI-powered tools to support better business processes and more efficient service delivery across departments.
Contribute input and recommendations related to the implementation of new technologies.

Required Qualifications

Associate’s degree in information technology or an equivalent field of study.
Bachelor’s degree preferred.
Previous IT support experience preferred.

Tools and Technologies

Zoom
RMM (Remote Monitoring and Management)
PowerShell
Python

Benefits

Medical, dental and vision insurance
Paid time off
Retirement savings contributions
Life insurance and disability insurance
Voluntary benefits for you and your family
$150 shoe allowance for full-time staff
Education Allowance
Wellness Program paired with a Lifestyle Spending Account

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