West Fargo, ND

Support Jobs in West Fargo, ND

2 jobs found

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1d ago

IT Support Technician

Vance Thompson Vision Clinic Prof L West Fargo, ND

West Fargo, ND

1d ago

Full time Application Support End User Support Hardware Support

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Job Description

The IT Support Technician supports day-to-day technology operations for Vance Thompson Vision Clinic Prof L in West Fargo, ND (onsite). The role combines device administration for ophthalmic systems with hands-on and remote end-user support, alongside Zoom Room and Line of Business application support.

Key Responsibilities

Administer and maintain a broad fleet of ophthalmic diagnostic and surgical devices, supporting peak performance and regulatory compliance.
Deliver technical support through hands-on assistance, phone support, and remote troubleshooting to diagnose and resolve hardware and software issues.
Design, build, and maintain functional Zoom Room systems, and administer the organization’s Zoom-based phone system.
Provide administration and support for critical Line of Business (LOB) applications.
Manage and complete a variety of internal IT projects.
Create and maintain clear technical documentation, and provide training to improve team proficiency with software applications.
Use RMM (Remote Monitoring and Management) to support proactive monitoring, patch management, remote access, and automated maintenance across endpoints to improve uptime.
Maintain accurate IT asset inventory using asset management tools to track hardware and software licenses across all Vance Thompson Vision locations.
Develop scripts using tools such as PowerShell and Python to automate recurring IT tasks, streamline operations, and improve the user experience.
Evaluate, recommend, and help integrate emerging AI-powered tools to support better business processes and more efficient service delivery across departments.
Contribute input and recommendations related to the implementation of new technologies.

Required Qualifications

Associate’s degree in information technology or an equivalent field of study.
Bachelor’s degree preferred.
Previous IT support experience preferred.

Tools and Technologies

Zoom
RMM (Remote Monitoring and Management)
PowerShell
Python

Benefits

Medical, dental and vision insurance
Paid time off
Retirement savings contributions
Life insurance and disability insurance
Voluntary benefits for you and your family
$150 shoe allowance for full-time staff
Education Allowance
Wellness Program paired with a Lifestyle Spending Account

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2mo ago

IT Support Specialist

City of West Fargo West Fargo, ND

West Fargo, ND

2mo ago Closed

$23 - $25/hr Full time A+ Application Support Computer Skills

This position is no longer accepting applications (closed Sep 28, 2026).

Job Description

The City of West Fargo is hiring an IT Support Specialist to deliver technical and clerical computer support to City users in West Fargo, ND (onsite). This position focuses on troubleshooting, help desk ticket handling, and maintaining both end-user devices and network-connected systems, including support that serves Public Safety departments.

Working as part of the City’s IT team, you will help resolve PC, software, and communication issues; coordinate on more complex support items; and participate in a rotating 24/7 on-call schedule for systems used by Police, Fire, and the Public Library.

What you’ll do

Diagnose and resolve software, hardware, and communication problems by testing, implementing, and validating solutions.
Troubleshoot networks, systems, and applications to restore normal operations.
Use help-desk ticketing software to process requests and respond directly or escalate when needed.
Install, decommission, and maintain hardware and peripherals, including monitors, keyboards, and printers.
Load software such as operating systems, network components, and office applications.
Install and troubleshoot proprietary software used by the Law Enforcement and Fire Department.
Connect users to networks and provide training on applications.
Coordinate with the IT team on support requests involving network hardware, configuration, software, audio/video, facilities, and telecommunications.
Maintain City data integrity while supporting information security and access management.
Provide rotating on-call support for Police, Fire, and Public Library systems as part of a 24/7 schedule.
Support Commission Chamber conference equipment and act as backup for meeting recordings.
Ensure IT vehicles are operational and ready for use.
Stay current on new and emerging technologies.
Edit and update documentation including flow charts, diagrams, user manuals, and installation instructions.
Follow safe work practices and report unsafe conditions; perform other duties as assigned.

What you bring

Associate’s degree in information technology or a related field.
An equivalent combination of education and experience may be considered.
Valid driver’s license.
Working proficiency in English.
A+ and Net+ certifications.
Strong knowledge of computer hardware and the Microsoft Office Suite.
Prior IT experience or completion of an internship in a related field.

Tools and technologies

Help-desk ticketing software
Microsoft Office Suite
A+ and Net+

Salary: USD $23–$25 per hour.

Education requirement: Associate’s degree in information technology or related field.

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Support Jobs in West Fargo, ND

IT Support Technician

IT Support Specialist

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