Liquid Cooling

Liquid Cooling Support Jobs

2 jobs found

Today

Cooling Technical Support Specialist

Schneider Electric Buffalo, NY

Buffalo, NY

Today

$54k - $82k/yr Full time Liquid Cooling Specialist Technical Support

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Job Description

Join Schneider Electric’s Buffalo, NY team providing technical support for mission-critical liquid cooling systems.

Responsibilities

Deliver technical support to customers and field service technicians via phone, email, and the Case Management/CRM system
Receive, create, document, and triage technical support cases
Review equipment serial numbers and case history to identify existing or related issues
Verify customer entitlement and SLA status to determine support and parts coverage
Troubleshoot liquid cooling and electro-mechanical equipment using alarms, operating data, electrical schematics, drawings, and information from the field
Walk customers and technicians through logical troubleshooting steps and corrective actions
Identify parts and components needed to support equipment repairs
Escalate complex technical issues to Advanced Technical Support, Engineering, Quality, or other appropriate internal resources
Coordinate with Dispatch when field service support is required, providing case details and technical information for handoff
Maintain accurate case notes, customer communications, troubleshooting details, and status updates
Contribute to Knowledge Articles, troubleshooting guides, service bulletins, and other technical documentation
Collaborate with cross-functional teams including Dispatch, Field Service, Advanced Technical Support, Engineering, Quality, Training, Sales, and others as needed
Participate in occasional site visits and hands-on training to strengthen product knowledge and troubleshooting skills
Maintain knowledge of current and new liquid cooling products

Requirements

Strong technical troubleshooting and problem-solving skills
Knowledge of liquid cooling, HVAC/R, electro-mechanical equipment, controls, or similar technical systems
Ability to troubleshoot equipment remotely by asking effective diagnostic questions and interpreting technical information
Ability to read electrical schematics, product drawings, and technical specifications
Working knowledge of single-phase and three-phase electrical systems
Familiarity with pumps, heat exchangers, controls, sensors, valves, actuators, and fluid systems
Strong customer service, communication, and documentation skills
Ability to clearly explain technical instructions to people with varying experience levels
Ability to manage multiple cases and competing priorities
Sound technical judgment, including recognizing when issues require escalation
Ability to work independently and collaboratively in a technical support environment
Associate degree or technical training in HVAC/R, electrical, mechanical, controls, electronics, or a related discipline preferred, or an equivalent combination of education and relevant experience
3+ years of experience in HVAC/R, field service, technical support, or a similar technical troubleshooting role preferred
Experience troubleshooting electrical and mechanical equipment and reading electrical schematics
Experience with HVAC/R and single-phase and three-phase power
Liquid cooling, mission-critical cooling, or data center experience preferred
Experience with CRM, case management, or service management systems is a plus

Technologies

Case Management/CRM system
CRM

Benefits

Medical (with member reward points)
Dental
Vision
Basic life insurance
Benefit Bucks
Flexible work arrangements
Paid family leaves
Well-being programs
12 holidays per year
15 days of paid time off per year
Base salary
Short-term incentives
Company share ownership
401(k) with match
Volunteer leave
Programs with the Schneider Electric Foundation
Youth education initiatives
Military leave benefits

Work Location and Travel

Office-based role in Buffalo, NY with regular attendance required
Reports to the Technical Support Manager
Support is primarily provided from the Buffalo office via phone, email, and the Case Management/CRM system
Occasional travel may be required for field exposure, product familiarization, training, and technical development
Not intended for routine onsite service or field escalation coverage
Travel expected up to approximately 25% annually

Salary

USD 54,400 - 81,600 per year

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Today

Advanced - Cooling Technical Support Specialist

Schneider Electric Buffalo, NY 🇺🇸 Remote

Buffalo, NY

Today

$86k - $130k/yr Full time Cooling Systems Customer Support Data Center Liquid Cooling

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Job Description

Join Schneider Electric as an advanced remote technical support specialist supporting mission-critical liquid cooling systems in demanding data center environments. This U.S.-based role combines complex troubleshooting with real impact, backed by competitive compensation, flexible work arrangements, and strong benefits including medical, dental, vision, life insurance, and retirement matching.

What you’ll do

Serve as an advanced technical resource for mission-critical liquid cooling systems, taking ownership of complex escalations that require deeper product and troubleshooting knowledge.
Support customers, Core Technical Support, and Field Service teams using advanced diagnostics to resolve liquid cooling and electro-mechanical issues.
Perform root-cause analysis by reviewing alarms, operating data, electrical schematics, system performance, case history, and technical documentation.
Use the Case Management/CRM system to document troubleshooting, manage case activity, communicate updates, track ownership, and maintain accurate records through resolution.
Provide remote technical guidance for fault isolation and troubleshooting activities led by customers and field personnel.
Provide technical guidance for system startup, commissioning, and deployment activities.
Identify and recommend parts and components needed for repairs and technical resolution.
Collaborate with teams across Engineering, Quality, Training, Dispatch, Field Service, and Sales to resolve customer and product issues.
Create and improve Knowledge Articles, troubleshooting guides, service bulletins, procedures, and other technical documentation.
Apply lessons learned from real-world incidents to recommend improvements to products, manuals, troubleshooting methods, and support processes.
Support technical training for customers, Technical Support teams, and Field Service personnel.
Maintain expertise in new products, known issues, and evolving liquid cooling technologies.
Participate in a 24/7/365 on-call rotation to provide advanced after-hours technical support when scheduled.
Complete occasional customer site or company facility visits for product exposure, training, technical observation, or complex issue support when appropriate (travel up to approximately 25% annually).

What you bring

Strong HVAC/R, refrigeration, chiller, liquid cooling, mission-critical cooling, or related technical expertise.
Advanced troubleshooting capability and a methodical approach to complex problems.
The ability to work beyond alarms or symptoms to determine the underlying root cause.
Strong knowledge of electrical and electro-mechanical systems, including single-phase and three-phase power.
Ability to confidently read and interpret electrical schematics, technical drawings, sequences of operation, and technical specifications.
Familiarity with pumps, heat exchangers, controls, sensors, valves, actuators, and fluid systems.
Ability to troubleshoot remotely by asking the right technical questions and converting field information into an effective troubleshooting path.
Strong technical judgment, including knowing when to involve Engineering, Quality, or other specialized resources.
Strong written, email, and verbal communication skills to explain complex concepts clearly to customers and technicians with different experience levels.
Strong documentation and case-management habits, with extensive experience working in a Case Management/CRM system and maintaining ownership through resolution.
Ability to work independently in a remote environment while collaborating closely across technical teams.
Availability to participate in a 24/7/365 on-call rotation, including nights, weekends, and holidays when scheduled.
Associate degree or technical training in a related discipline is preferred, or an equivalent combination of education and relevant technical experience.
5+ years of experience in technical support, HVAC/R, mission-critical cooling, Field Service, or a similar advanced troubleshooting role.
Demonstrated experience troubleshooting electrical, mechanical, controls, and electro-mechanical systems, including reading and interpreting electrical schematics for single-phase and three-phase systems.
Experience with liquid cooling, chillers, or mission-critical cooling systems is highly desirable, and experience supporting data centers or mission-critical environments is preferred.
Experience in advanced technical support, complex troubleshooting, or technical escalation is preferred.
CRM/case management/service management system experience is a plus.

Compensation and benefits

Pay range: USD 86,400 - USD 129,600 per year (base pay and short-term incentives).
Medical, dental, vision, and basic life insurance (with member reward points).
Benefit Bucks.
Flexible work arrangements.
Paid family leaves.
Well-being programs.
12 holidays per year and 15 days of paid time off per year.
Competitive pay and programs including base salary, incentives, and company share ownership.
401(k) with match.

Schedule, reporting, and work details

You will report to the Technical Support Manager.
This is a U.S.-based remote role. The majority of support is delivered through phone, email, the Case Management/CRM system, and other technical support tools.
This position is not intended to provide routine Field Service or preventive maintenance coverage.
Occasional travel may be required up to approximately 25% annually for product exposure, training, technical observation, or complex issue support.
Participation in a 24/7/365 on-call rotation is required when scheduled.

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