Macola Support Jobs

1 job found

1mo ago

Customer Service Representative/Technical Support

Pure and Secure, LLC Lincoln, NE

Lincoln, NE

1mo ago Closed

$19 - $21/hr Full time Contact Center Customer Service Customer Support

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Pure and Secure, LLC invites a Customer Service Representative with technical support responsibilities to join the onsite team in Lincoln, Nebraska. This role handles inbound calls and emails, troubleshoots residential products, processes parts orders, and delivers both customer and technical support.

Responsibilities

Answer incoming phone calls and emails
Fulfill parts orders
Handle warranty claims & customer returns
Trouble shoot current residential product models
Provide technical advice
Handle customer complaints and seek to find a solution
Monitor common service issues and trends
Give shipping information to issue call tags
Print pick tickets and order entry
Assign ship dates for orders based on product availability and input from Purchasing
Prepare reports for management upon request
Provide expedited follow-up to ensure timely delivery
Offer suggestions for improved customer service
Possible training on older model distillers
Other duties as may be required

Requirements

The following qualifications are expected for this role:

A college degree or equivalent
or 3 years experience in Technical and Customer Service
Proficiency in Microsoft Office software
Proficiency in Macola preferred but training available
Ability to interface with people effectively
Multi-tasking abilities essential
Must be a team player

Technologies

Microsoft Office
Macola

Benefits

Medical, Dental, and Vision Insurance
401K Program with discretionary Employer match
Paid Holidays
Vacation and sick time
Flexible schedule
Paid time off

Salary

USD 19.00 - 21.00 per hour

Job Type

Full-time

Location

Lincoln, NE 68524 (Preferred)

Ability to Commute

Lincoln, NE 68524 (Preferred)

Work Location

In person

Application Questions

Have you ever been convicted of a felony? If yes, please explain.
Will you need any reasonable accommodations to perform the essential functions of this job?

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