Customer Service Representative/Technical Support

Pure and Secure, LLC invites a Customer Service Representative with technical support responsibilities to join the onsite team in Lincoln, Nebraska. This role handles inbound calls and emails, troubleshoots residential products, processes parts orders, and delivers both customer and technical support.

Responsibilities

• Answer incoming phone calls and emails
• Fulfill parts orders
• Handle warranty claims & customer returns
• Trouble shoot current residential product models
• Provide technical advice
• Handle customer complaints and seek to find a solution
• Monitor common service issues and trends
• Give shipping information to issue call tags
• Print pick tickets and order entry
• Assign ship dates for orders based on product availability and input from Purchasing
• Prepare reports for management upon request
• Provide expedited follow-up to ensure timely delivery
• Offer suggestions for improved customer service
• Possible training on older model distillers
• Other duties as may be required

Requirements

The following qualifications are expected for this role:

• A college degree or equivalent
• or 3 years experience in Technical and Customer Service
• Proficiency in Microsoft Office software
• Proficiency in Macola preferred but training available
• Ability to interface with people effectively
• Multi-tasking abilities essential
• Must be a team player

Technologies

• Microsoft Office
• Macola

Benefits

• Medical, Dental, and Vision Insurance
• 401K Program with discretionary Employer match
• Paid Holidays
• Vacation and sick time
• Flexible schedule
• Paid time off

Salary

USD 19.00 - 21.00 per hour

Job Type

Full-time

Location

Lincoln, NE 68524 (Preferred)

Ability to Commute

Lincoln, NE 68524 (Preferred)

Work Location

In person

Application Questions

• Have you ever been convicted of a felony? If yes, please explain.
• Will you need any reasonable accommodations to perform the essential functions of this job?