Lincoln, NE

Support Jobs in Lincoln, NE

5 jobs found

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Today

Clinical Service Desk-Helpdesk

NTT Ltd Lincoln, NE 🇺🇸 Remote

Lincoln, NE

Today

$34k - $56k/yr Full time Application Support Contact Center Customer Service

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Job Description

Support inbound healthcare customers as part of the Provider Clinical Service Desk team in a 24x7x365 call center environment, troubleshooting clinical applications and incidents.

Responsibilities

Serve as a primary agent handling inbound customer calls for the Provider Clinical Service Desk
Support customers in a call center operating 24x7x365
Respond to incoming service desk calls from healthcare customers focused on clinical aspects of applications including Epic, Cerner, McKesson, and Meditech
Troubleshoot and help resolve incidents such as workflow issues, application errors, user access, and functionality
Track, document, and manage incident ticket details including relevant comments
Close or escalate incidents and related issues in a timely manner
Drive incident resolution across a 24/7 desk
Read text on computer screens during the shift
Remain at the designated workspace and stay in the phone queue for 8 to 10 hours with scheduled breaks
Maintain a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required
Lift up to 25 lbs if needed for equipment setup
Use a working cell phone for manager communication and Two-Factor Authentication

Requirements

Shift flexible: night, weekend, and/or holiday work is required
Schedule may change based on client and business requirements or training needs
Overtime may be required depending on business requirements
Account-specific training is conducted during day shift hours, regardless of assigned shift
Minimum 4 years of service desk/helpdesk experience, or equivalent combination of education and technical troubleshooting experience (example given: 2 years work experience and 2 years technical education)
Minimum 1 year of technical troubleshooting experience
High school diploma or equivalent required
Minimum 1 year Healthcare-Healthcare Systems-Call Center experience
Have a working cell phone for manager communication and Two-Factor Authentication

Technologies

Epic
Cerner
McKesson
Meditech
Two-Factor Authentication

Benefits

Full comprehensive benefits package starting from your first day of employment
Medical, dental, and vision insurance with employer contribution
Flexible spending or health savings account
Life and ADD insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally required benefits
Eligible for incentive compensation based on individual and/or company performance

Preferred Qualifications

Minimum 4 years of service desk/helpdesk experience, or equivalent combination of education and technical troubleshooting experience (example given: 2 years work experience and 2 years technical education)
Minimum 1 year of technical troubleshooting experience
High school diploma or equivalent required

Preferred Skills

Experience in a call center environment
Demonstrate a service philosophy in interactions with clinicians and colleagues
Effective communication and interpersonal skills
Proficient typing and English language skills (verbal and written)
Strong listening capabilities to understand caller needs and requests
Exceptional ability to work effectively in a fast-paced environment

Note: This position is only available to those interested in direct staff employment opportunities with NTT DATA, INC., or its subsidiaries. 1099 or corp-2-corp contractors (or the equivalent) will NOT be considered.

Location: Lincoln, NE (remote)

Salary: USD 34,387 - 56,188 per year

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2d ago

Clinical Service Desk Helpdesk

NTT DATA Services Lincoln, NE 🇺🇸 Remote

Lincoln, NE

2d ago

$38k - $62k/yr Full time Application Support Cerner Computer Skills

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Job Description

Support clinical technology users by handling inbound calls, resolving incidents, and escalating issues within a 24x7x365 provider clinical service desk.

Responsibilities

Work as an agent on the Provider Clinical Service Desk, primarily handling inbound customer calls
Support healthcare customers in a 24x7x365 call center environment
Answer incoming calls covering the clinical aspects of applications including Epic, Cerner, McKesson, and Meditech
Resolve and manage incidents related to workflow issues, application errors, user access, and functionality
Track, document, and maintain appropriate incident comments
Close or escalate incident tickets and related issues in a timely manner
Drive incident resolution across a 24/7 desk workload
Read text on computer screens for the duration of the shift
Remain at the designated workspace and in the phone queue for an 8 to 10 hour shift with scheduled breaks
Maintain a quiet, private workspace with high speed wired internet
Be prepared to travel up to 10% of the time, if required
Be able to lift up to 25 lbs if needed for equipment setup
Use a working cell phone for manager communication and maintain Two-Factor Authentication readiness

Requirements

Must be shift flexible; shift work includes nights, weekends, and/or holidays
Account-specific training is conducted during day shift hours regardless of assigned shift
Minimum 1 year of technical troubleshooting experience
Minimum 4 years of service desk/helpdesk experience, or an equivalent combination of education and technical troubleshooting experience (for example, 2 years work experience and 2 years technical education)
High school diploma or equivalent required
Minimum 1 year Call Center / Customer Service / Application support experience
Direct staff employment only: only candidates interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries will be considered
Temp or corp-to-corp contractors (or equivalent) will not be considered

Technologies

Epic
Cerner
McKesson
Meditech
Two-Factor Authentication

Benefits

Full comprehensive benefits package starting from first day of employment
Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and ADD insurance
Short and long term disability coverage
Paid time off
Employee assistance
401k program with company match
Additional voluntary or legally-required benefits

Additional Notes

Schedule may change based on client and business requirements or training needs
Overtime may be required depending on business requirements

Location: Lincoln, NE (remote) | Salary: USD 37,944 - 62,000 per year | Experience: 4+ years

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6d ago

Help Desk Support Specialist

Lincoln Public Schools Lincoln, NE

Lincoln, NE

6d ago

$22 - $23/hr Full time Computer Skills Customer Support End User Support

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Job Description

Provide phone and remote help desk support for technology in the district, troubleshooting devices and software while keeping communication clear.

Responsibilities

Deliver direct and remote technology support across the district, with support primarily provided over the phone
Assist with workstation computers and peripherals
Support network devices
Provide support services for software and applications
Troubleshoot computer operating systems and resolve reported issues
Communicate effectively with customers during support interactions

Requirements

Citizenship, residency, or work visa required
Demonstrable experience troubleshooting computer operating systems
Verifiable experience working in a fast paced, customer centric information technology environment
Excellent oral and written communication skills

Job Details

Job ID: 5876578
Location: Lincoln, NE (onsite)
Position Type: Full-Time
Starting Date: Immediately
Days: 260 (year round calendar)
Pay: $22.31 to $23.25 per hour
Pay rate: $23.25 (2026-27 pay rate)
Posted: Aug 06, 2026 5:00 AM (UTC)
Application Deadline: Aug 17, 2026 11:59 PM (Central Standard Time)
Job Categories: Support Staff > Computer Support

Additional Information

Subject to veterans preference
Job Description: Help Desk Support Specialist

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2mo ago

Customer Service Representative/Technical Support

Pure and Secure, LLC Lincoln, NE

Lincoln, NE

2mo ago Closed

$19 - $21/hr Full time Contact Center Customer Service Customer Support

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Pure and Secure, LLC invites a Customer Service Representative with technical support responsibilities to join the onsite team in Lincoln, Nebraska. This role handles inbound calls and emails, troubleshoots residential products, processes parts orders, and delivers both customer and technical support.

Responsibilities

Answer incoming phone calls and emails
Fulfill parts orders
Handle warranty claims & customer returns
Trouble shoot current residential product models
Provide technical advice
Handle customer complaints and seek to find a solution
Monitor common service issues and trends
Give shipping information to issue call tags
Print pick tickets and order entry
Assign ship dates for orders based on product availability and input from Purchasing
Prepare reports for management upon request
Provide expedited follow-up to ensure timely delivery
Offer suggestions for improved customer service
Possible training on older model distillers
Other duties as may be required

Requirements

The following qualifications are expected for this role:

A college degree or equivalent
or 3 years experience in Technical and Customer Service
Proficiency in Microsoft Office software
Proficiency in Macola preferred but training available
Ability to interface with people effectively
Multi-tasking abilities essential
Must be a team player

Technologies

Microsoft Office
Macola

Benefits

Medical, Dental, and Vision Insurance
401K Program with discretionary Employer match
Paid Holidays
Vacation and sick time
Flexible schedule
Paid time off

Salary

USD 19.00 - 21.00 per hour

Job Type

Full-time

Location

Lincoln, NE 68524 (Preferred)

Ability to Commute

Lincoln, NE 68524 (Preferred)

Work Location

In person

Application Questions

Have you ever been convicted of a felony? If yes, please explain.
Will you need any reasonable accommodations to perform the essential functions of this job?

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2mo ago

IT Help Desk Support I

West Gate Bank Lincoln, NE

Lincoln, NE

2mo ago Closed

Full time Active Directory Cisco Computer Skills

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

IT Help Desk Support I provides first line technical assistance to bank staff, handling troubleshooting, account provisioning, security tasks, and end-user device management.

Responsibilities

Serve as the initial point of contact for West Gate Bank employees seeking technical assistance via phone, support tickets, or email.
Perform remote and on-site troubleshooting to diagnose and resolve hardware and software issues.
Create step-by-step training materials with screen captures for client and internal documentation.
Help monitor and maintain system security and implement security procedures as appropriate.
Provide technical guidance to staff and investigate problems arising from unusual causes or data errors.
Escalate application problems and inform bank personnel of updates and procedure changes.
Monitor the bank's application programs for proper use, potential efficiencies, and improved customer service.
Perform user account provisioning, deactivation, and modifications in Active Directory and identity systems.
Support password resets, MFA enrollment, and role-based access controls.
Identify and report suspicious activity, phishing attempts, or potential security incidents.
Deploy, configure, and maintain end-user devices using endpoint management tools such as Intune and NinjaOne.
Assist with patching, updates, and asset inventory tracking.
Other duties may be assigned.

Requirements

Information Technology Services: 2 years (required)

Technologies

Intune
NinjaOne
Active Directory
Microsoft Server operating systems
Microsoft Office 365
SharePoint
Teams
PowerShell
Jack Henry Silverlake
Cisco
Zoom Phone

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Hours of Work

Full time. Typical hours are 8:00 a.m. to 5:00 p.m. Monday through Friday with occasional exceptions.
Approximately once per month, the schedule transitions to a four-day, 10-hour workweek (7:00 a.m. to 5:30 p.m., Monday through Thursday).
During that rotation, the employee will be on call for the preceding weekend.

Primary Job Purpose

The role requires thorough knowledge of the bank’s data network and core system applications, with the ability to create and maintain an IT environment that complies with regulatory and security standards.

Job Specifications

Work Direction: Reports to the Senior Systems Engineer.
Accountability: Access to personally identifiable information and highly confidential financial data; requires utmost discretion and confidentiality.
Work Relationship: Daily contact with technology vendors and bank employees via phone, in person, electronic, and written communication; communicate clearly and pleasantly.
Supervision: No supervisory responsibilities.

Affirmative Action

Equal Opportunity Employer Veterans/Disabled

Qualifications

Education: Associate’s degree in computer science orBA in Information Technology or a similar relevant field preferred.
Experience: Minimum 2 years’ experience in Information Technology services preferred.
Experience: Microsoft Server operating systems administration experience.
Experience: Microsoft Office 365, SharePoint, and Teams systems administration experience.
Experience: PowerShell scripting is preferred but not required.
Experience: Jack Henry Silverlake experience preferred but not required.
Experience: Cisco network, switching, and routing experience preferred but not required.
Experience: Zoom Phone and Call Center experience preferred but not required.
Experience: Hands-on experience diagnosing and resolving basic technical issues.
Experience: Excellent communication and interpersonal skills.

Location and Work Setting

Onsite position based in Lincoln, Nebraska (ZIP 68516).

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Support Jobs in Lincoln, NE

Clinical Service Desk-Helpdesk

Clinical Service Desk Helpdesk

Help Desk Support Specialist

Customer Service Representative/Technical Support

IT Help Desk Support I

Get Support Jobs in Lincoln, NE alerts