Lincoln, NE

Support Jobs in Lincoln, NE

2 jobs found

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17d ago

Customer Service Representative/Technical Support

Pure and Secure, LLC Lincoln, NE

Lincoln, NE

17d ago

$19 - $21/hr Full time Contact Center Customer Service Customer Support

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Job Description

Pure and Secure, LLC invites a Customer Service Representative with technical support responsibilities to join the onsite team in Lincoln, Nebraska. This role handles inbound calls and emails, troubleshoots residential products, processes parts orders, and delivers both customer and technical support.

Responsibilities

Answer incoming phone calls and emails
Fulfill parts orders
Handle warranty claims & customer returns
Trouble shoot current residential product models
Provide technical advice
Handle customer complaints and seek to find a solution
Monitor common service issues and trends
Give shipping information to issue call tags
Print pick tickets and order entry
Assign ship dates for orders based on product availability and input from Purchasing
Prepare reports for management upon request
Provide expedited follow-up to ensure timely delivery
Offer suggestions for improved customer service
Possible training on older model distillers
Other duties as may be required

Requirements

The following qualifications are expected for this role:

A college degree or equivalent
or 3 years experience in Technical and Customer Service
Proficiency in Microsoft Office software
Proficiency in Macola preferred but training available
Ability to interface with people effectively
Multi-tasking abilities essential
Must be a team player

Technologies

Microsoft Office
Macola

Benefits

Medical, Dental, and Vision Insurance
401K Program with discretionary Employer match
Paid Holidays
Vacation and sick time
Flexible schedule
Paid time off

Salary

USD 19.00 - 21.00 per hour

Job Type

Full-time

Location

Lincoln, NE 68524 (Preferred)

Ability to Commute

Lincoln, NE 68524 (Preferred)

Work Location

In person

Application Questions

Have you ever been convicted of a felony? If yes, please explain.
Will you need any reasonable accommodations to perform the essential functions of this job?

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19d ago

IT Help Desk Support I

West Gate Bank Lincoln, NE

Lincoln, NE

19d ago

Full time Active Directory Cisco Computer Skills

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Job Description

IT Help Desk Support I provides first line technical assistance to bank staff, handling troubleshooting, account provisioning, security tasks, and end-user device management.

Responsibilities

Serve as the initial point of contact for West Gate Bank employees seeking technical assistance via phone, support tickets, or email.
Perform remote and on-site troubleshooting to diagnose and resolve hardware and software issues.
Create step-by-step training materials with screen captures for client and internal documentation.
Help monitor and maintain system security and implement security procedures as appropriate.
Provide technical guidance to staff and investigate problems arising from unusual causes or data errors.
Escalate application problems and inform bank personnel of updates and procedure changes.
Monitor the bank's application programs for proper use, potential efficiencies, and improved customer service.
Perform user account provisioning, deactivation, and modifications in Active Directory and identity systems.
Support password resets, MFA enrollment, and role-based access controls.
Identify and report suspicious activity, phishing attempts, or potential security incidents.
Deploy, configure, and maintain end-user devices using endpoint management tools such as Intune and NinjaOne.
Assist with patching, updates, and asset inventory tracking.
Other duties may be assigned.

Requirements

Information Technology Services: 2 years (required)

Technologies

Intune
NinjaOne
Active Directory
Microsoft Server operating systems
Microsoft Office 365
SharePoint
Teams
PowerShell
Jack Henry Silverlake
Cisco
Zoom Phone

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Hours of Work

Full time. Typical hours are 8:00 a.m. to 5:00 p.m. Monday through Friday with occasional exceptions.
Approximately once per month, the schedule transitions to a four-day, 10-hour workweek (7:00 a.m. to 5:30 p.m., Monday through Thursday).
During that rotation, the employee will be on call for the preceding weekend.

Primary Job Purpose

The role requires thorough knowledge of the bank’s data network and core system applications, with the ability to create and maintain an IT environment that complies with regulatory and security standards.

Job Specifications

Work Direction: Reports to the Senior Systems Engineer.
Accountability: Access to personally identifiable information and highly confidential financial data; requires utmost discretion and confidentiality.
Work Relationship: Daily contact with technology vendors and bank employees via phone, in person, electronic, and written communication; communicate clearly and pleasantly.
Supervision: No supervisory responsibilities.

Affirmative Action

Equal Opportunity Employer Veterans/Disabled

Qualifications

Education: Associate’s degree in computer science orBA in Information Technology or a similar relevant field preferred.
Experience: Minimum 2 years’ experience in Information Technology services preferred.
Experience: Microsoft Server operating systems administration experience.
Experience: Microsoft Office 365, SharePoint, and Teams systems administration experience.
Experience: PowerShell scripting is preferred but not required.
Experience: Jack Henry Silverlake experience preferred but not required.
Experience: Cisco network, switching, and routing experience preferred but not required.
Experience: Zoom Phone and Call Center experience preferred but not required.
Experience: Hands-on experience diagnosing and resolving basic technical issues.
Experience: Excellent communication and interpersonal skills.

Location and Work Setting

Onsite position based in Lincoln, Nebraska (ZIP 68516).

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Support Jobs in Lincoln, NE

Customer Service Representative/Technical Support

IT Help Desk Support I

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