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Technical Support and Events Specialist

Full Compass Systems LTD Madison, WI

Madison, WI

Today

Full time Equipment Support Event Specialist Event Technology

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Job Description

Full Compass Systems LTD is hiring a Technical Support & Events Specialist for an onsite role in Madison, WI. In this position, you will stage and run audio, video, and lighting for company meetings, vendor trainings, and in-house events, while also keeping equipment organized, tested, and ready for use.

You will support internal training efforts through seminars and webinars, assist with vendor-led instruction as directed, and provide secondary technical product support to Sales and customers, including guidance on product application, integration, and connectivity.

What you’ll do

Stage, set up, and operate audio, video, and lighting equipment for company meetings, vendor trainings, and in-house events.
Plan, develop, and deliver internal training sessions, webinars, and demonstrations for sales staff; assist with vendor-led trainings and, when directed, support end-user training.
Maintain and rotate equipment in studios, training rooms, and retail spaces, ensuring systems are in proper working order and restored to default settings after use.
Troubleshoot and resolve technical issues during internal events to maintain professional results.
Provide secondary technical support to Sales, including consultation on product application, integration, and connectivity.
Assist in preparing and presenting product demonstrations, trainings, and technical seminars in collaboration with the Tech Team and vendors.
Participate in manufacturer trainings and certification programs to stay current on product knowledge.
Support Tech Team initiatives by reviewing new products, researching applications, and sharing technical information with internal teams.
Maintain equipment, cables, and shop tools to ensure functionality and support a safe, organized work environment.
Demonstrate consistent and reliable attendance, maintain a professional demeanor, and participate in departmental meetings as required.
Complete additional tasks and responsibilities aligned with business needs.

Required qualifications

High school diploma (or equivalent).
2+ years of hands-on live audio/video/lighting production experience.
Experience with Pro Audio, Visual, and Lighting equipment.
Flexible availability to work nights, weekends, and special events as needed.
Strong ability to teach and train others on technical operations of products.
Physically able to lift up to 75 pounds on a regular basis.
Valid Wisconsin driver’s license with a clean driving record and current insurance.
Hands-on working knowledge of:
- Audio: mixers, microphones, DSP, amplifiers, speakers, recorders.
- Video: cameras, decks, switchers, projectors.
- Stage lighting: dimmers, controllers, fixtures, intelligent lighting, special effects.
- Tools and test equipment: soldering iron, multi-meter, and related hand tools.
Performs well under pressure, meets tight deadlines, and can multitask and prioritize during live events.
Excellent verbal and written communication skills, with a consistently positive, collaborative, and constructive approach.
Demonstrates professionalism, fairness, and honesty in interactions, and balances quality with efficiency.
Effectively manages multiple projects in a fast-paced environment.

Technologies you’ll work with

mixers, microphones, DSP, amplifiers, speakers, recorders
cameras, decks, switchers, projectors
dimmers, controllers, fixtures, intelligent lighting, special effects
soldering iron, multi-meter

Schedule and employment

Full-time, on-site position.
Regular schedule: Monday through Friday, with occasional evening and weekend hours based on business needs.

Benefits

On-site restaurant
Volunteer Time Off (VTO)
Paid Time Off (PTO)
Health, Dental, and Vision Insurance
401(k) Retirement Plan

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