Madison, WI

Support Jobs in Madison, WI

6 jobs found

Include remote jobs

Today

IT Help Desk Specialist II

University of Wisconsin System Madison, WI

Madison, WI

Today

$24 - $28/hr Full time Active Directory Application Support Cloud Platforms

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Job Description

Onsite in Madison, WI, the IT Help Desk Specialist II provides first-line technical support for users, handling both on-site and remote help desk tasks with a focus on timely, effective service.

Responsibilities

Deliver high-quality customer service across a broad set of computing technologies, including desktops, laptops, mobile devices, phones (mobile and VoIP), printers, operating systems, and software applications.
Respond to, troubleshoot, and resolve ticketed issues.
Communicate with end users in a professional and timely manner for all incidents and requests.
Troubleshoot via email, phone, the ticketing system, instant messaging, and remote access software.
Identify trends in incidents and coordinate responses to widespread issues.
Work toward resolving all assigned tickets and escalate only when specialized knowledge is required outside your area of expertise.
Escalate tickets as necessary.
Perform setup and configuration of end user devices.
Install and configure hardware, operating systems, and software.
Manage workstation fleet inventory and keep the CMDB up to date.
Deliver and configure hardware for users.
Create and deliver reports to leadership.
Provide guidance and training to end users for new and existing hardware, operating systems, and software packages.
Maintain awareness of trends and regulations to ensure effectiveness and compliance.
Manage equipment lifecycle, including commissioning, decommissioning, and e-waste recycling.

Requirements

Two or more years of technical support experience for end users on Windows and Mac workstations.
Two or more years installing and troubleshooting hardware and software in a professional setting.
Two or more years supporting common business applications such as the Microsoft 365 suite, web conferencing tools, and Adobe products.
Two or more years delivering high-quality customer service with excellent communication.

Technologies

Windows
Mac
Microsoft 365
Web Conferencing tools
Adobe
Active Directory
Microsoft Intune
Jamf
Remote access software
ITIL

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Today

Senior Associate - Biomanufacturing, Compliance - Manufacturing Technical Support

Catalent Madison, WI

Madison, WI

Today

Full time Advanced Manufacturing Batch Records Biotech Pharma

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Job Description

Senior Associate in Biomanufacturing Compliance and Manufacturing Technical Support at Catalent, onsite in Madison, WI, delivering end-to-end technical support in a cGMP environment with emphasis on incident response, tech transfer, and continuous improvement.

Responsibilities

Serve as incident commander during rapid response, delivering real-time troubleshooting and technical guidance for manufacturing operations.
Collaborate with clients and cross-functional teams across Process Development, Manufacturing, QA/QC, Supply Chain, Project Management, and Facilities to enable tech transfer, monitor process performance, and drive project delivery.
Author and oversee batch documentation, ensuring GMP-compliant execution and providing strategic manufacturing support.
Analyze process data, present project updates, identify trends, and generate internal and client-facing reports.
Identify optimization opportunities for processes and equipment, and support business case development for improvements.
Support deviations, change controls, and CAPAs, including root cause analysis, impact assessments, and implementation of corrective actions.
Act as a technical subject matter expert, coaching teammates and expanding overall team capability.
Partner with engineers and scientists to ensure facility readiness, enable process transfer, and sustain operational excellence.
Contribute to site and network initiatives as needed.
Other duties as assigned.

Requirements

Minimum education: Associate degree in STEM with 6+ years of related experience; a Bachelor’s with 3+ years or a Master’s with at least 1 year of related experience is preferred.
Strong technical writing and documentation skills, including authoring and revising SOPs, batch records, and reports.
Experience applying statistical methods for data analysis, trending, and reporting to support process performance.
Hands-on experience operating and troubleshooting manufacturing equipment, including single-use systems and consumables.
Understanding of tech transfer, facility fit, and process scale-up, with experience supporting late-phase, PPQ, or commercial programs preferred.
Broad bioprocess knowledge across upstream (cell culture), downstream (purification), and/or molecular therapeutics (e.g., mRNA) in cGMP environments.
Physical requirements: ability to see, hear, read, and write clear English; frequent sitting, standing, walking, reading documents, and using a computer; occasional stooping, kneeling, crouching, bending, carrying or grasping; frequent lifting up to 10 pounds and occasional up to 50 pounds; must comply with EHS responsibilities.

Technologies

Single-use systems

Benefits

Defined career path and annual performance reviews
Diverse, inclusive culture
Potential for career growth on an expanding team dedicated to preserving and improving lives
152 hours of PTO plus 8 paid holidays
Generous 401K matching
Medical, dental, and vision benefits
Tuition reimbursement

Position Details

Work Schedule: Alternating 3/4-4/3 weekly schedule with core hours 11:00 PM – 10:00 AM
Location: On-site in Madison, WI
On-call rotation required and compensated

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11d ago

Technical Support Sr Manager

Baker Tilly Advisory Group, LP Madison, WI

Madison, WI

11d ago

$180k - $341k/yr Full time Manager Senior Support

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Job Description

This Senior Applications Developer role on Baker Tilly's Applications Development team focuses on building full-stack Python applications with Anvil, owning development processes, and leveraging AWS to deliver data-driven solutions for manufacturing clients. The position is based in Madison, Wisconsin, with a hybrid work arrangement.

Location

Madison, Wisconsin (hybrid).

Responsibilities

Develop full-stack applications in Python using Anvil.
Propose and implement new solutions with emphasis on leveraging the AWS ecosystem.
Identify and cultivate service opportunities to assist Baker Tilly’s manufacturing industry and development and community adclients.

Requirements

4-year degree
8 years of professional experience

Technologies

Python
Anvil
AWS
AWS SageMaker
Azure DevOps
Tableau
Django
Flask
.NET
Node.js
Git
Azure
Google Cloud

Benefits

The opportunity to own the development process, with project and issue management conducted via Azure DevOps, and a focus on solving problems rather than merely addressing tasks.
A collaborative, engaged team working alongside analysts, Tableau developers, and management consultants; the team is distributed but meets quarterly.
Diversity in daily work, with projects and technologies varying across engagements.
Exposure to an emerging framework, Anvil, enabling full-stack Python development to support rapid delivery.
Opportunity to lead projects and deliver outcomes for clients while contributing to a growing library of reusable building blocks.

Compensation

Salary range: USD 179,850 to 340,970 per year. Actual compensation is influenced by a variety of relevant factors including the applicant's skills, prior experience, qualifications, degrees, professional certifications, work arrangements, and geographic location.

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21d ago

Help Desk/Desktop Support Analyst

Robert Half Madison, WI

Madison, WI

21d ago

$19+/hr Contract Active Directory Computer Skills End User Support

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Job Description

From a benefits perspective, this on site contract role offers a solid package in a higher education setting in Madison, WI. You will receive a competitive hourly rate of USD 19 and access to a comprehensive benefits lineup that includes medical, vision, dental, life, disability insurance, and a 401(k) plan. The position provides stable on site duties five days a week, with hands on work supporting staff and users, workstation setup, device updates, and structured ticketing to guide daily IT troubleshooting.

Responsibilities

Deliver on site desktop and help desk support for staff and users in Madison, resolving technical issues promptly with careful attention to detail.
Install, connect, and configure monitors, Lenovo all in one systems, and Dell desktop computers for daily operations.
Execute routine device updates, including software installations, system patches, and operating system maintenance across supported workstations.
Update user and computer accounts in Active Directory, including device renaming and maintaining accurate system records.
Route and organize cabling under desks and workstations to keep hardware setups clean, functional, and reliable.
Troubleshoot Windows based desktop issues involving hardware, software, and peripheral connectivity.
Manage assigned service requests and incidents through a ticketing system, documenting work performed and updating status as needed.
Assist with physical workstation moves, equipment handling, and other support tasks that involve lifting and transporting desktop hardware.
Verify that newly deployed or updated devices function properly and meet operational standards before handing off to end users.
Bring at least 1 year of experience in desktop support, help desk support, or a similar technical role to the team.

Requirements

At least 1 year of experience in desktop support, help desk support, or a similar technical support role.
Working knowledge of Active Directory, including basic device or account administration tasks.
Experience supporting Microsoft Windows environments, including Windows 10.
Ability to perform basic troubleshooting for desktop hardware, software, and workstation-related issues.
Familiarity with handling service desk tickets and maintaining accurate support documentation.
Experience working with PC workstations, including setup, connectivity, and peripheral support.
Ability to lift and move computer equipment, monitors, and related hardware as part of daily responsibilities.

Technologies

Active Directory
Microsoft Windows
Windows 10

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

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1mo ago

Technical Support Specialist

Baker Tilly Advisory Group, LP Madison, WI

Madison, WI

1mo ago Closed

$52k - $124k/yr Full time Specialist Support Technical

This position is no longer accepting applications (closed Jul 12, 2026).

Job Description

Applications Developer on Baker Tilly's Industry Applications team develops full-stack Python applications using the Anvil framework and AWS-centric solutions to address manufacturing and data-driven client challenges.

Responsibilities

Build full-stack business applications with Python and the Anvil framework
Design and deploy innovative solutions, emphasizing the AWS ecosystem
Collaborate with consultants and industry specialists to solve client challenges
Identify opportunities to create new service offerings and technology solutions for Baker Tilly clients
Contribute reusable components and best practices to accelerate future development

Requirements

4 year degree
1+ year of professional experience

Technologies

Python
Anvil
AWS
AWS SageMaker
Azure DevOps
Tableau
Django
Flask
.NET
Node.js
Git
Relational databases
CI/CD pipelines
DevOps practices
Google Cloud Platform
Azure
Java
C#
JavaScript
TypeScript

Benefits

Ownership and Impact
A Collaborative Team
Variety and Continuous Learning
Modern Development Approaches
The Opportunity to Build Something Lasting

Location

Madison, WI onsite

Compensation

Salary: USD 52,000 - 124,400 per year

Education

Bachelor's degree required

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1mo ago

Help Desk Customer Service Representative (LTE - Multiple Vacancies)

State of Wisconsin - Elections Commission Madison, WI

Madison, WI

1mo ago Closed

$20 - $24/hr Full time Application Support Computer Skills Contact Center

This position is no longer accepting applications (closed Jun 30, 2026).

Job Description

This Limited Term Employment Help Desk role provides user and business process support for the WisVote system. The position is based onsite in Madison, Wisconsin, and runs from June through November.

Responsibilities

Generate logon IDs and passwords for WisVote users.
Respond to Help Desk calls and inquiries.
Troubleshoot and resolve issues impacting users or processes.
Record and monitor interactions in the help center log.
Reset user passwords as needed.
Route or escalate issues to the appropriate staff.

Requirements

Background in information systems through education, training or practical experience with system methodologies, tools and techniques.
Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.).
Experience delivering hardware, software and application support to diverse users.
Experience providing customer service in an office environment as the first point of contact.
Experience providing administrative and program support to management, including tasks such as data entry, drafting general correspondence, and proofreading documents.

Technologies

WisVote Election Management System
Microsoft Office

Details

Location: Madison, WI (onsite)

Term: Limited Term Employment, June–November

Compensation: USD 20 - 24 per hour

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Support Jobs in Madison, WI

IT Help Desk Specialist II

Senior Associate - Biomanufacturing, Compliance - Manufacturing Technical Support

Technical Support Sr Manager

Help Desk/Desktop Support Analyst

Technical Support Specialist

Help Desk Customer Service Representative (LTE - Multiple Vacancies)

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