Madison, WI

Support Jobs in Madison, WI

31 jobs found

Include remote jobs

3d ago

Service Desk Analyst

State of Wisconsin - Supreme Court Madison, WI

Madison, WI

3d ago

$65k - $78k/yr Full time End User Support Help Desk Help Desk Support

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Job Description

The Consolidated Court Automation Programs (CCAP) within the Wisconsin Court System is hiring a full-time Service Desk Analyst to deliver Tier 1 support and coordinate incident resolution.

Responsibilities

Provide Tier 1 technical support for Wisconsin Court System technology services
Monitor and respond to incidents, alerts, and escalations impacting supported services
Handle escalations, service disruptions, and special assignments
Coordinate resolutions with appropriate support teams

Requirements

Associate degree in computer science, information technology, business information systems, or related field (or an equivalent combination of education and experience)
Minimum 1 year of experience in a customer-facing support role
Experience in a service desk, help desk, call center, or technical support environment
Working knowledge of customer service, service desk, incident management, and technical support practices
Working knowledge of computer operating systems, hardware, software, business applications, networking, and related technologies
Working knowledge of application support, infrastructure support, troubleshooting methodologies, and business workflows
Working knowledge of computer configuration, peripherals, audio/visual equipment, cybersecurity practices, and technology standards
Ability to document incidents, procedures, resolutions, and knowledge base content
Excellent verbal, written, and interpersonal communication and customer service skills
Ability to troubleshoot, diagnose, resolve application and technical issues, and determine appropriate escalation paths
Ability to analyze problems, identify root causes, and develop effective solutions

Preferred

Experience supporting business applications, software systems, or end-user applications
Experience supporting computer hardware, operating systems, peripherals, or related technologies

Benefits

State of Wisconsin benefits package

Special Requirements

Employment requires a criminal background check
Wisconsin Court System does not sponsor work visas; applicants must verify identity and eligibility to work in the United States and complete the required employment eligibility form upon hire

Work Location

Madison, WI (hybrid)
Certain roles may allow remote work for a portion of the schedule based on needs of the position and work unit
Topic may be discussed during the interview process
Position is headquartered in Wisconsin; selected candidates may be expected to report to Wisconsin office locations on short notice
Employees residing outside Wisconsin are not eligible for full-time remote work

Compensation

$64,600 to $77,600 per year
Salary determined based on qualifications and experience
Includes a State of Wisconsin benefits package

Application Details

Submit a cover letter and resume in a single .pdf document
Reference position #26-2647 Service Desk Analyst
Email to human.resources@wicourts.gov
Materials should address relevant education, experience, and skills related to the listed qualifications and special requirements
Failure to follow application procedures may result in disqualification

Deadline

Applications must be received by 11:59 PM on November 16, 2026
The Wisconsin Court System will provide reasonable accommodations to qualified applicants when requested
Additional information: www.wicourts.gov
Upon request, prospective employees can obtain a copy of the Equal Employment Opportunity Utilization Report

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4d ago

Help Desk II

Mars Solutions Group Madison, WI

Madison, WI

4d ago

$20 - $24/hr Contract Apple Ios Apple Ipados Application Support

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Job Description

This contract Help Desk II role supports end users through Tier 1 and Tier 2 troubleshooting, ticket management, and application support across Microsoft 365 and enterprise systems. The position is hybrid based in Madison, WI, with an initial onsite onboarding period.

Role Responsibilities

Act as the first point of contact for technical support through phone, email, ticketing system, and walk-ins.
Troubleshoot and resolve issues involving hardware, software, Windows 11, Microsoft 365, and mobile devices.
Support Microsoft Teams and Microsoft Intune, including assistance for Apple iOS and iPadOS device users.
Manage assigned service tickets by documenting customer interactions and maintaining accurate resolution logs.
Perform remote troubleshooting, software installations, deployments, and PC and mobile device configuration tasks.
Image computers and complete required post-imaging configurations.
Create, update, and maintain Knowledge Base articles, including identifying documentation gaps.
Follow established IT support procedures and support endpoint security practices.
Provide technical guidance to other support personnel when required.

Required Experience and Qualifications

Minimum 3 years of experience in a help desk or IT technical support environment (3 to 5 years preferred).
Hands-on experience with Windows 11, Microsoft 365, Microsoft Teams, and Microsoft Intune.
Strong knowledge of computer systems, hardware, software, and mobile devices.
Proficiency with Apple iOS and Apple iPadOS.
Familiarity with endpoint security, software deployment, installation, and troubleshooting.
Excellent customer service, communication, problem-solving, and troubleshooting skills.
Ability to work independently, maintain confidentiality, and manage multiple tickets effectively.
Ability to lift computers and related equipment weighing up to 40 lbs.
Must be a current Wisconsin resident. No relocation is allowed.

Technologies

Windows 11
Microsoft 365
Microsoft Teams
Microsoft Intune
Apple iOS
Apple iPadOS
Jira Service Management
Microsoft Endpoint Configuration Manager

Nice to Have

Experience with Jira Service Management.
Experience with Microsoft Endpoint Configuration Manager.
Scripting and automation knowledge.
Experience creating and maintaining technical documentation and Knowledge Base articles.

Work Arrangement and Location Requirements

Hybrid schedule requiring at least 50% onsite work, generally alternating one week onsite and one week remote.
Additional onsite presence may be required based on business needs.
Initial onboarding will be onsite for the first 2 to 3 weeks.
Onsite work is primarily at the Madison, WI office, with possible assignments at other locations as required (Tourism / WAB / DOG / WHS, etc.).
Candidates must confirm availability to meet the onsite and hybrid requirements before submission.
Hybrid location: Madison, WI 53703.

Compensation and Employment Type

Job type: Contract
Pay rate: USD 20–24 per hour

Interview Process

Interview scheduled via Microsoft Teams with video and audio enabled.

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6d ago

Help Desk Support

Beacon Technologies Madison, WI

Madison, WI

6d ago

$16 - $18/hr Contract Customer Support Device Management End User Support

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Job Description

Beacon Technologies is hiring an IT Help Desk II Technician for a hybrid contract role in Madison, WI. You will support an enterprise environment with a balanced 50% onsite / 50% remote schedule, including structured onboarding on site and the opportunity to work across desktop, mobile, and Microsoft 365 support.

What you’ll do

Act as the primary point of contact for end users needing technical assistance through phone, email, ticketing systems, and walk-up support.
Troubleshoot and resolve hardware, software, and connectivity issues using established support procedures.
Document customer interactions, troubleshooting steps, and resolutions in the ticketing system.
Manage assigned tickets and service requests to support timely turnaround.
Deploy, configure, and support desktop computers, laptops, and mobile devices, including associated software.
Perform computer imaging, software installations, and post-deployment configuration.
Support Microsoft 365 applications and related productivity tools.
Create, update, and maintain knowledge base articles and technical documentation.
Spot documentation gaps and contribute to improved support processes and knowledge sharing.
Provide guidance and assistance to team members as needed.
Support endpoint security and device management initiatives.

Skills and experience needed

Minimum 3 years of experience in Help Desk, Desktop Support, or Technical Support.
Hands-on support experience with Windows 11.
Hands-on support experience with Microsoft 365.
Hands-on support experience with Apple mobile devices (iPhone/iPad).
Experience with software installations, deployments, and troubleshooting.
Strong understanding of desktop support best practices and customer service principles.
Ability to diagnose and resolve technical issues independently.
Excellent communication, problem-solving, and customer service skills.
Ability to prioritize work and manage multiple tasks effectively.
Ability to lift and move equipment weighing up to 40 pounds.

Tools you’ll work with

Windows 11
Microsoft 365
Apple mobile devices (iPhone/iPad)
Microsoft Teams
Microsoft Intune
Microsoft Endpoint Configuration Manager (ConfigMgr/SCCM)
Jira Service Management

Contract details

Location: Madison, WI (Hybrid), with at least 50% onsite requirements.
Schedule: Typical alternating weeks of one week onsite / one week remote. Additional onsite attendance may be required based on business needs. Initial onboarding and training will be conducted onsite for approximately 2 to 3 weeks.
Duration: Contract through June 30, 2027, with potential extensions.
Pay: $16 to $18 per hour.
Residency: Must be a current Wisconsin resident. Relocation is not available.

Preferred qualifications

Experience with Jira Service Management.
Experience supporting Microsoft Teams.
Experience supporting Microsoft Intune.
Experience supporting Microsoft Endpoint Configuration Manager (ConfigMgr/SCCM).
Scripting or automation experience.
Experience creating and maintaining technical documentation and knowledge base articles.
Familiarity with endpoint security practices and device management.

Interview process

Microsoft Teams interview with audio and video participation required.

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6d ago

Help Desk Support

viva Madison, WI

Madison, WI

6d ago

$23 - $28/hr Full time Apple Ios Application Support Customer Support

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Job Description

Support and Tier 2 style troubleshooting for Microsoft 365, with a hybrid on-site and remote schedule.

Responsibilities

Act as the first point of contact for technical assistance via phone, email, ticketing system, and walk-ins
Log and document all customer interactions in the ticketing system
Conduct remote troubleshooting using diagnostic techniques and targeted questions
Handle and manage assigned tickets in a timely manner
Use issue details to determine the best resolution path for each case
Develop and modify Knowledge Base documentation to support consistent internal support
Use and review existing Knowledge Base articles to identify documentation gaps and update content as needed
Support PC and mobile deployments, including software installation and assistance with new devices
Perform computer imaging and complete post-image configuration
Record events and problems and maintain resolution logs
Support Tier 2 responsibilities as needed based on technical complexity

Requirements

Minimum 3 years of relevant help desk experience
3–5 years experience working in a help desk environment
Proven experience troubleshooting and delivering established support practices and procedures
Strong knowledge of computer systems and mobile devices
Proven experience as a help desk technician
Ability to diagnose and resolve basic technical issues
Proficiency with Microsoft 365 suite, Microsoft Teams, and Microsoft Intune
Proficient with iOS and iPadOS devices
Detail oriented and able to maintain confidentiality
Ability to work with minimal supervision
Customer-oriented and patient communication style
Hybrid availability alternating weekly between on-site and remote

Technologies

Microsoft M365
Microsoft Teams
Microsoft Intune
Windows 11
iOS
iPadOS
Microsoft Endpoint Configuration Manager

Nice to Have

Jira Service Management
Scripting and automation techniques
Experience reviewing, maintaining, and contributing to Knowledge Base articles

Schedule and Other Notes

Hybrid role requiring at least 50% onsite work
Generally alternates one week onsite and one week remote
Additional onsite work may be required during otherwise scheduled remote weeks
Initial onboarding expected to be onsite for the first 2–3 weeks
Occasional travel to other locations is extremely rare
Must be able to lift computers and related equipment up to 40 pounds
With the exception of being assigned to other locations as needed for business requirements

Location: Madison, WI (hybrid) • Pay: USD 23–28 per hour • Experience: 3+ years • Position Type: Help Desk II level support with Tier 2 responsibilities as needed

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19d ago

IT Help Desk Lead Technician

Impact Christian Schools Madison, WI

Madison, WI

19d ago

Full time Manager Active Directory Application Support

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Job Description

The IT Help Desk Lead Technician supports the IT Manager in maintaining the organization’s infrastructure 24/7 while delivering advanced Tier 2 technical support. This onsite role in Madison, WI also includes coaching the Tier 1 helpdesk team and taking on server, network, Microsoft 365, and Google Workspace administration.

Key Responsibilities

Direct staff and oversee overall helpdesk operations to meet SLA times and support satisfaction for supported ministries.
Provide concierge-style technical assistance, remotely and in person, to pastors, staff, and teachers, resolving issues across hardware, software, and network systems.
Manage Windows Server environments including Active Directory, Group Policy, WSUS, plus print and file servers; administer network infrastructure such as LAN, VLANs, DHCP, DNS, firewalls, switches, routers, and VPNs.
Administer Microsoft Office 365 and Google Workspace, including user accounts, permissions, and collaboration tools.
Deploy, configure, and maintain virtualized servers, workstations, mobile devices, Chromebooks, and IP phones through Mobile Device Management (MDM) systems.
Troubleshoot and resolve technical issues across PC, Mac, Linux, Android, and iOS devices.
Complete routine maintenance on servers, workstations, and mobile devices, including updates, cleaning, repairs, and resets.
Log, track, prioritize, and delegate support requests using IT service management and ticketing systems while meeting SLA requirements, tracking hours, and managing workflow changes.
Proactively monitor systems, enforce security best practices, and help protect the integrity and confidentiality of data.
Support, lead, and mentor helpdesk team members and volunteers.
Assist with projects, documentation, and other IT duties as assigned by the supervisor to meet organizational needs.

Required Qualifications

High school diploma or equivalent (required).
4 to 6 years in IT support, including 18 months at Tier 2 or above.
Flexible schedule with the ability to work nights and weekends when needed to support organizational requirements.
Ability to successfully pass a background check that meets ministry requirements.
Agreement with City Church’s Affirmation Statement.
Physical capability to walk/stand/bend as needed for assigned shifts and to lift or move up to 50 lbs.
Demonstrated servant’s heart and a natural desire to help accomplish the goals of the leader and organization.
Effective communication: clear and concise, portrays confidence, uses judgement, and navigates difficulty.
Relational skills: people-oriented, builds trust, and maintains strong working relationships.
Approachable demeanor and willingness to adapt quickly to change.
Prioritization skills to judge urgency and importance.
Problem-solving ability to analyze complex issues, identify root causes, and implement effective solutions.
Willingness to continue education to stay current with changing technology.

Preferred Qualifications

Certification or degree (preferred): CompTIA (Network+, Security+), Microsoft, Cisco, or equivalent.
Strong knowledge of servers and networking, including TCP/IP, DNS, DHCP, firewalls, switches, routers, and VPNs.
Experience with SLA management and coaching or mentoring staff.

Technologies

Windows Server, Active Directory, Group Policy, WSUS, print and file servers
LAN, VLANs, DHCP, DNS, firewalls, switches, routers, VPNs
Microsoft Office 365, Google Workspace
Mobile Device Management (MDM), Chromebooks, IP phones
IT service management and ticketing systems
TCP/IP; PC, Mac, Linux, Android, iOS

Accountability and Vision

This role is accountable to the IT Manager. The vision of the IT Help Desk Lead Technician is to support the IT Manager in maintaining the organization’s infrastructure 24/7, delivering advanced technical support to pastors, staff, and teachers, and coaching and assisting the Tier 1 helpdesk team through a combination of strong technical expertise and a servant-hearted approach.

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19d ago

Technical Support and Events Specialist

Full Compass Systems LTD Madison, WI

Madison, WI

19d ago

Full time Equipment Support Event Specialist Event Technology

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Job Description

Full Compass Systems LTD is hiring a Technical Support & Events Specialist for an onsite role in Madison, WI. In this position, you will stage and run audio, video, and lighting for company meetings, vendor trainings, and in-house events, while also keeping equipment organized, tested, and ready for use.

You will support internal training efforts through seminars and webinars, assist with vendor-led instruction as directed, and provide secondary technical product support to Sales and customers, including guidance on product application, integration, and connectivity.

What you’ll do

Stage, set up, and operate audio, video, and lighting equipment for company meetings, vendor trainings, and in-house events.
Plan, develop, and deliver internal training sessions, webinars, and demonstrations for sales staff; assist with vendor-led trainings and, when directed, support end-user training.
Maintain and rotate equipment in studios, training rooms, and retail spaces, ensuring systems are in proper working order and restored to default settings after use.
Troubleshoot and resolve technical issues during internal events to maintain professional results.
Provide secondary technical support to Sales, including consultation on product application, integration, and connectivity.
Assist in preparing and presenting product demonstrations, trainings, and technical seminars in collaboration with the Tech Team and vendors.
Participate in manufacturer trainings and certification programs to stay current on product knowledge.
Support Tech Team initiatives by reviewing new products, researching applications, and sharing technical information with internal teams.
Maintain equipment, cables, and shop tools to ensure functionality and support a safe, organized work environment.
Demonstrate consistent and reliable attendance, maintain a professional demeanor, and participate in departmental meetings as required.
Complete additional tasks and responsibilities aligned with business needs.

Required qualifications

High school diploma (or equivalent).
2+ years of hands-on live audio/video/lighting production experience.
Experience with Pro Audio, Visual, and Lighting equipment.
Flexible availability to work nights, weekends, and special events as needed.
Strong ability to teach and train others on technical operations of products.
Physically able to lift up to 75 pounds on a regular basis.
Valid Wisconsin driver’s license with a clean driving record and current insurance.
Hands-on working knowledge of:
- Audio: mixers, microphones, DSP, amplifiers, speakers, recorders.
- Video: cameras, decks, switchers, projectors.
- Stage lighting: dimmers, controllers, fixtures, intelligent lighting, special effects.
- Tools and test equipment: soldering iron, multi-meter, and related hand tools.
Performs well under pressure, meets tight deadlines, and can multitask and prioritize during live events.
Excellent verbal and written communication skills, with a consistently positive, collaborative, and constructive approach.
Demonstrates professionalism, fairness, and honesty in interactions, and balances quality with efficiency.
Effectively manages multiple projects in a fast-paced environment.

Technologies you’ll work with

mixers, microphones, DSP, amplifiers, speakers, recorders
cameras, decks, switchers, projectors
dimmers, controllers, fixtures, intelligent lighting, special effects
soldering iron, multi-meter

Schedule and employment

Full-time, on-site position.
Regular schedule: Monday through Friday, with occasional evening and weekend hours based on business needs.

Benefits

On-site restaurant
Volunteer Time Off (VTO)
Paid Time Off (PTO)
Health, Dental, and Vision Insurance
401(k) Retirement Plan

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24d ago

Desktop Support

Experis Madison, WI

Madison, WI

24d ago

$29 - $31/hr Contract Customer Support End User Support Field Technical Support

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Job Description

Experis is hiring a Desktop Support professional to support the Wisconsin Court System with day-to-day maintenance and technical assistance for end-user software and hardware. This onsite role is based in Madison, WI and includes statewide travel to court customers, with work focused on troubleshooting, upgrades, and restoring services during unexpected events.

Working under a contract arrangement, you will help keep court production systems running by handling technical requests from employees across the state and responding when systems experience failures or disruptions. The assignment is expected to run 9+ months, with a highly possible extension or conversion.

What you will do

Maintain and support Wisconsin Court System software and hardware for court customers across the state.
Install, configure, and troubleshoot computer hardware and software in county courthouses and court system offices.
Provide professional technical customer support to court system employees, including corrective actions to resolve issues.
Complete field service tasks to upgrade hardware and address technology issues efficiently.
Respond to unplanned events, including system failures or impacts related to natural disasters, to restore production systems.

What you bring

Minimum 2 years of experience in desktop support or related technical support work.
An Associates Degree in computer science, computer technician, or a related field.
Ability to set up computers, related peripherals, and audio/visual equipment.
Knowledge of local and wide area networking, including implementing infrastructure hardware and handling technical emergencies.
Ability to implement and follow cybersecurity policies, with strong customer service skills and excellent verbal and written communication.