Technical Support and Events Specialist

Full Compass Systems LTD is hiring a Technical Support & Events Specialist for an onsite role in Madison, WI. In this position, you will stage and run audio, video, and lighting for company meetings, vendor trainings, and in-house events, while also keeping equipment organized, tested, and ready for use.

You will support internal training efforts through seminars and webinars, assist with vendor-led instruction as directed, and provide secondary technical product support to Sales and customers, including guidance on product application, integration, and connectivity.

What you’ll do

• Stage, set up, and operate audio, video, and lighting equipment for company meetings, vendor trainings, and in-house events.
• Plan, develop, and deliver internal training sessions, webinars, and demonstrations for sales staff; assist with vendor-led trainings and, when directed, support end-user training.
• Maintain and rotate equipment in studios, training rooms, and retail spaces, ensuring systems are in proper working order and restored to default settings after use.
• Troubleshoot and resolve technical issues during internal events to maintain professional results.
• Provide secondary technical support to Sales, including consultation on product application, integration, and connectivity.
• Assist in preparing and presenting product demonstrations, trainings, and technical seminars in collaboration with the Tech Team and vendors.
• Participate in manufacturer trainings and certification programs to stay current on product knowledge.
• Support Tech Team initiatives by reviewing new products, researching applications, and sharing technical information with internal teams.
• Maintain equipment, cables, and shop tools to ensure functionality and support a safe, organized work environment.
• Demonstrate consistent and reliable attendance, maintain a professional demeanor, and participate in departmental meetings as required.
• Complete additional tasks and responsibilities aligned with business needs.

Required qualifications

• High school diploma (or equivalent).
• 2+ years of hands-on live audio/video/lighting production experience.
• Experience with Pro Audio, Visual, and Lighting equipment.
• Flexible availability to work nights, weekends, and special events as needed.
• Strong ability to teach and train others on technical operations of products.
• Physically able to lift up to 75 pounds on a regular basis.
• Valid Wisconsin driver’s license with a clean driving record and current insurance.
• Hands-on working knowledge of:
  • Audio: mixers, microphones, DSP, amplifiers, speakers, recorders.
  • Video: cameras, decks, switchers, projectors.
  • Stage lighting: dimmers, controllers, fixtures, intelligent lighting, special effects.
  • Tools and test equipment: soldering iron, multi-meter, and related hand tools.
• Performs well under pressure, meets tight deadlines, and can multitask and prioritize during live events.
• Excellent verbal and written communication skills, with a consistently positive, collaborative, and constructive approach.
• Demonstrates professionalism, fairness, and honesty in interactions, and balances quality with efficiency.
• Effectively manages multiple projects in a fast-paced environment.

Technologies you’ll work with

• mixers, microphones, DSP, amplifiers, speakers, recorders
• cameras, decks, switchers, projectors
• dimmers, controllers, fixtures, intelligent lighting, special effects
• soldering iron, multi-meter

Schedule and employment

• Full-time, on-site position.
• Regular schedule: Monday through Friday, with occasional evening and weekend hours based on business needs.

Benefits

• On-site restaurant
• Volunteer Time Off (VTO)
• Paid Time Off (PTO)
• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan