Microsoft 365 Defender Support Jobs

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Desktop Support Engineer: Windows 11 / Microsoft 365

Frenle New York, NY

New York, NY

Today

$27 - $40/hr Full time Active Directory Application Support Device Management

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Job Description

Join Frenle as a Desktop Support Engineer working in a hybrid setup in New York, NY. In this role, you will be the frontline technical resource helping end-users keep desktop, laptop, mobile, and network tools running smoothly, with a focus on Windows 11 and Microsoft 365 security and identity.

What you’ll get at Frenle

Flexible schedule
Paid time off
Professional development assistance

Responsibilities

Provide comprehensive support for desktop computers, laptops, mobile devices, printers, and peripherals across Windows and macOS.
Troubleshoot hardware issues including component failures, equipment malfunctions, and peripheral connectivity problems.
Resolve software issues across operating systems, Microsoft Office, and custom enterprise applications.
Manage help desk tickets using help desk systems, including thorough documentation and follow-up until resolutions are confirmed.
Support network troubleshooting involving LAN, TCP/IP, DNS configuration, VPN access, firewalls, and Active Directory management.
Assist with user account administration, including Active Directory account creation, password resets, GPO configuration, and user access controls.
Perform equipment setup, upgrades, and maintenance for desktops, laptops, mobile devices, and network hardware.
Collaborate with IT teams to analyze system logs and troubleshoot complex issues tied to Windows Server environments.
Support security standards across firewall and VPN configurations and manage Microsoft 365 security and device identity tools, including Microsoft O365 Defender/Entra/Intune and SentinelOne EDR and other security tools.
Deliver exceptional customer service by communicating clearly with end-users at all skill levels and resolving issues in a timely manner.

Requirements

Proven desktop support or IT support experience with strong networking fundamentals including TCP/IP, LAN/WAN, DNS, DHCP, and VPNs.
Proficiency supporting Windows 10/11 and macOS devices, plus familiarity with Microsoft Office and Microsoft 365 services such as Exchange/Defender/Entra/Intune.
Hands-on troubleshooting experience with hardware components including desktops, laptops, printers, mobile devices, and peripherals.
Experience with help desk ticket management systems, including clear issue documentation and follow-through on resolutions.
Strong diagnostic skills to assess complex technical problems quickly and accurately across platforms including Windows Server environments and Linux.
Knowledge of Microsoft 365 identity and Entra plus Active Directory management, including creating accounts, permissions, and GPO.
Excellent communication skills to explain technical concepts to non-technical users while maintaining strong customer support.
Ability to work independently or within a team in a fast-paced environment while managing multiple priorities.

Pay and schedule

$27.00–$40.00 per hour, with an expected 40.0 hours per week. Work location is hybrid remote in New York, NY 10017.

Technology stack

Windows 11, Windows 10
macOS
Microsoft Office
Microsoft O365: Exchange, Defender, Entra, Intune
Active Directory, GPO (Group Policy Object)
TCP/IP, LAN (Local Area Network), DNS, DHCP, VPN, firewalls
Windows Server environments, Linux
Microsoft 365 Defender, Entra
SentinelOne EDR

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