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1d ago

Technical Support Specialist

Netcom Business Solutions Hope Mills, NC

Hope Mills, NC

1d ago

$18 - $28/hr Full time Active Directory Application Support End User Support

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Job Description

Onsite in Hope Mills, NC, this Technical Support Specialist role supports end-users by resolving hardware and software issues quickly and accurately. You will troubleshoot across Windows, macOS, and Linux, help maintain reliable networking and IT infrastructure, and use established support platforms to track and document incidents. The position is an hourly $18.00 to $28.00 opportunity with a focus on delivering dependable, user-focused technical assistance.

What you’ll do

Provide comprehensive end-user support through help desk tickets, phone calls, and remote sessions, prioritizing fast resolution of hardware and software problems.
Troubleshoot software issues across Windows, macOS, and Linux, including application errors and system crashes.
Support and maintain computer hardware including desktops, laptops, mobile devices, printers, and peripherals to improve performance and reliability.
Assist with network administration tasks such as configuring and maintaining LAN, WAN, VPN, DNS, and TCP/IP, plus supporting firewalls and network security measures including Meraki devices.
Support IT infrastructure management using SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, and Windows Server environments.
Track incident intake and resolution using BMC Remedy or ServiceNow, and document solutions clearly for future reference.
Collaborate with the team on initiatives such as network upgrades, system deployments, and security enhancements to strengthen overall IT support services.

What you bring

Proven experience in technical support with strong knowledge of computer management, Windows, macOS, and Linux, and help desk procedures.
Hands-on ability to troubleshoot software issues across platforms and applications, including the Microsoft Office suite.
Solid understanding of networking concepts including LAN/WAN, TCP/IP, DNS, DHCP, VPNs, and firewalls, including Meraki.
Experience managing hardware components and supporting mobile devices in a corporate environment.
Proficiency with IT support tools and systems such as SCCM, GPOs, Active Directory, Windows Server, and ticketing platforms including BMC Remedy or ServiceNow.
Strong analysis skills to diagnose complex issues quickly while maintaining high customer service standards.
Effective communication skills to explain technical solutions professionally to non-technical users.
Certifications such as CompTIA A+, Network+, MCITP, or Cisco CCNA are preferred but not required.

Skills and technologies used

Windows, macOS, Linux
Microsoft Office suite
LAN, WAN, VPN, DNS, TCP/IP
Firewalls and Meraki devices
SCCM, GPOs, Active Directory, Windows Server
BMC Remedy and ServiceNow

Pay: $18.00 - $28.00 per hour
Work location: In person

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9d ago

Tech Support/IT Helpdesk

BTI Solutions, Inc. Plano, TX

Plano, TX

9d ago

$22 - $33/hr Full time Active Directory Application Support End User Support

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Job Description

BTI Solutions, Inc. is seeking an experienced IT Helpdesk/Tech Support specialist to provide second-line technical support for enterprise users in Plano, TX on an onsite basis. This role focuses on resolving complex Windows and Microsoft 365 issues, supporting user onboarding and offboarding, and handling urgent VIP requests when timing matters.

What you’ll do

Deliver second-line support for laptops, desktops, mobile devices, and peripherals in Windows environments.
Troubleshoot and resolve incidents involving Microsoft Active Directory, including user accounts, group policies, OUs, permissions, and login-related issues.
Support Office suite applications such as Outlook, Excel, Word, and PowerPoint, along with enterprise collaboration tools.
Handle escalations from Tier 1 and coordinate with Tier 3 and infrastructure teams for advanced resolution.
Manage user onboarding/offboarding and access rights across AD and other systems.
Provide on-site and off-hours VIP support for executives and other urgent cases.
Maintain accurate records of incidents, troubleshooting steps, and resolutions using a service management system (e.g., Zendesk).
Assist with software deployment, patching, and system updates.
Spot recurring technical problems and recommend long-term fixes or process improvements.
Follow IT security policies and procedures while supporting end users.

Required qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field.
5+ years of hands-on experience in an IT support role in an enterprise environment.
Strong proficiency with Microsoft Active Directory including ADUC, GPOs, DNS, and DHCP.
Solid experience supporting Windows 10/11 and Office 2021/2023 along with standard desktop applications.
Familiarity with remote support tools such as SCCM and Remote Desktop.
Strong problem-solving abilities and effective communication in written and verbal forms.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.

Technologies you’ll work with

Microsoft Active Directory (ADUC), Group Policy Objects (GPOs), DNS, DHCP
Windows 10, Windows 11
Office 2021, Office 2023, Outlook, Excel, Word, PowerPoint
Zendesk, SCCM, Remote Desktop, PowerShell
ServiceNow, BMC Remedy, Enterprise Mobility Management, Mobile Device Management
WDS (Windows Distribution Services)

Bonus considerations

Experience in IT service desk environments supporting 500+ end users.
Exposure to PowerShell scripting for automation tasks.
Experience with ticketing systems such as Zendesk, ServiceNow, or BMC Remedy.
Experience with Enterprise Mobility Management or Mobile Device Management.
Experience with WDS (Windows Distribution Services).
Experience with disk imaging/cloning tools.
VDI support experience is a plus; MacOS support experience is also a plus.
Working knowledge of ITIL practices is a plus.

Compensation and benefits

$22 to $33 per hour.

Medical, dental, and vision insurance
401(k) retirement plan
Paid sick leave
Life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance
Optional voluntary life/AD&D coverage
Benefits are subject to eligibility and applicable plan terms

Location: Plano, TX (onsite)

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