Technical Support Specialist

Onsite in Hope Mills, NC, this Technical Support Specialist role supports end-users by resolving hardware and software issues quickly and accurately. You will troubleshoot across Windows, macOS, and Linux, help maintain reliable networking and IT infrastructure, and use established support platforms to track and document incidents. The position is an hourly $18.00 to $28.00 opportunity with a focus on delivering dependable, user-focused technical assistance.

What you’ll do

• Provide comprehensive end-user support through help desk tickets, phone calls, and remote sessions, prioritizing fast resolution of hardware and software problems.
• Troubleshoot software issues across Windows, macOS, and Linux, including application errors and system crashes.
• Support and maintain computer hardware including desktops, laptops, mobile devices, printers, and peripherals to improve performance and reliability.
• Assist with network administration tasks such as configuring and maintaining LAN, WAN, VPN, DNS, and TCP/IP, plus supporting firewalls and network security measures including Meraki devices.
• Support IT infrastructure management using SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, and Windows Server environments.
• Track incident intake and resolution using BMC Remedy or ServiceNow, and document solutions clearly for future reference.
• Collaborate with the team on initiatives such as network upgrades, system deployments, and security enhancements to strengthen overall IT support services.

What you bring

• Proven experience in technical support with strong knowledge of computer management, Windows, macOS, and Linux, and help desk procedures.
• Hands-on ability to troubleshoot software issues across platforms and applications, including the Microsoft Office suite.
• Solid understanding of networking concepts including LAN/WAN, TCP/IP, DNS, DHCP, VPNs, and firewalls, including Meraki.
• Experience managing hardware components and supporting mobile devices in a corporate environment.
• Proficiency with IT support tools and systems such as SCCM, GPOs, Active Directory, Windows Server, and ticketing platforms including BMC Remedy or ServiceNow.
• Strong analysis skills to diagnose complex issues quickly while maintaining high customer service standards.
• Effective communication skills to explain technical solutions professionally to non-technical users.
• Certifications such as CompTIA A+, Network+, MCITP, or Cisco CCNA are preferred but not required.

Skills and technologies used

• Windows, macOS, Linux
• Microsoft Office suite
• LAN, WAN, VPN, DNS, TCP/IP
• Firewalls and Meraki devices
• SCCM, GPOs, Active Directory, Windows Server
• BMC Remedy and ServiceNow

Pay: $18.00 - $28.00 per hour
Work location: In person