Microsoft Defender For Endpoint Support Jobs

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Technical Support Specialist

Zeno Power Washington, DC

Washington, DC

Today

$35 - $45/hr Contract Application Support Atlassian Jira Computer Skills

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Job Description

Zeno Power is hiring a Technical Support Specialist (Contractor) to support 24x7 technology systems operations as the first contact for incidents and service requests.

Responsibilities

Act as the first point of contact for walk-up, Teams, email, and ticket-based support requests.
Triage, prioritize, and resolve common issues or escalate to the TSE using defined procedures.
Complete onboarding and offboarding checklists, including device setup and handoff, hardware reclaim, device wipe/return, and license assignment/reclaim.
Troubleshoot Microsoft 365 GCC High applications (Outlook, Teams, OneDrive, SharePoint, Office) across Windows and macOS.
Support endpoints and peripherals, including docks, monitors, and other related equipment, plus iOS and Android devices.
Verify devices are enrolled and compliant, encrypted, current on updates, and that approved software from the Company Portal is available.
Escalate non-standard software and endpoint patching or vulnerability remediation to the TSE.
Maintain accurate hardware asset records and coordinate RMAs and warranty repairs with vendors.
Set up and support conference room technology (Teams Rooms, displays, cameras, and audio).
Support printing services and related equipment.
Verify identity before account changes and report suspected phishing, lost or stolen devices, and security incidents immediately.
Create and update knowledge base articles and how-to guides, and assist with new-hire IT orientation.

Requirements

1-3 years of IT help desk, service desk, or desktop support experience, or an equivalent combination of education, training, and experience.
Hands-on support experience with Windows 10/11 and macOS, plus working knowledge of iOS and Android.
Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and basic user administration in Entra ID and Active Directory.
Experience working tickets in an ITSM tool (Jira Service Management Data Center or Cloud preferred; ServiceNow or similar accepted).
Basic networking fundamentals: TCP/IP, DNS, DHCP, Wi-Fi, and cable management.
Strong customer service skills with effective written and verbal communication, including explaining technical topics to non-technical staff and executives.
Discretion and good judgment; ability to follow strict procedures in a regulated environment.
Must be a U.S. Person and successfully complete a standard pre-assignment background check.
Exposure to Microsoft Intune, Windows Autopilot, and Microsoft Defender for Endpoint.
Experience in a Microsoft 365 GCC High, CMMC, NIST SP 800-171, or ITAR environment.
Experience supporting Microsoft Teams Rooms or conference room AV.
Certifications: CompTIA A+, Network+, or Security+; Microsoft MD-102 or MS-900; ITIL 4 Foundation.

Required Technologies / Tools

Microsoft 365 GCC High
Outlook, Teams, OneDrive, SharePoint, Office
Windows 10, Windows 11, macOS
Windows Autopilot, Microsoft Intune, Microsoft Defender for Endpoint
Entra ID, Active Directory
Jira Service Management Data Center, Jira Service Management Cloud, ServiceNow
Microsoft Teams Rooms
NIST SP 800-171, CMMC, ITAR

Location and Schedule

Washington, DC (hybrid)
In-office presence required Tuesday, Wednesday, and Thursday (Mt. Vernon/Chinatown).
Remote work optional Monday and Friday.

Additional Details

Travel: required, <10%
Contract duration: 6 months
Hourly pay: $35-45/hr (final rate based on experience, skills, qualifications, certifications, and other business considerations)

Physical / Work Environment Notes

Sitting and/or standing for extended periods; bending/stooping; grasping/gripping; fine motor control (hands).
Ability to safely lift up to 15 pounds.
Prolonged repetitive work; visual and audio-focused tasks.
Stairs and typing/keyboard work; standard/sitting working environment >8 hrs/day.
Noise level typically moderate.
Reasonable accommodations may be available for qualified individuals with disabilities.

Export Control / Eligibility

Applicants must be a U.S. Person (U.S. citizen or U.S. national; or U.S. lawful permanent resident).

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