Microsoft Defender Xdr Support Jobs

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IT Help Desk Support Specialist

Catholic Charities Fort Worth Fort Worth, TX

Fort Worth, TX

Today

$48k+/yr Full time Application Support Device Management End User Support

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Job Description

Fort Worth-based, onsite IT Support with benefits that help you stay secure. Catholic Charities Fort Worth is hiring an IT Help Desk Support Specialist to deliver first-level technical assistance to staff, manage Microsoft 365 user access, and keep day-to-day technology running smoothly. You will support onboarding and offboarding, troubleshoot hardware, software, and network connectivity issues, and help maintain reliable IT services for the organization.

What you’ll be doing

Provide first-level IT help by handling employee requests, end-user trouble tickets, printer and copier support, telecommunications troubleshooting, and new user provisioning.
Assess and prioritize incidents and service requests, respond within established timelines, and escalate complex issues when appropriate.
Manage incident and service request tickets according to SLAs, ensuring timely resolution and consistent service delivery.
Support end users with hardware, software, network connectivity, and business applications to minimize disruption and maintain system performance.
Administer user accounts and access, including provisioning and deprovisioning activities while meeting security and compliance standards.
Maintain accurate documentation for support activity, resolutions, and knowledge base articles to support continuous improvement and knowledge sharing.
Help with user onboarding and offboarding by creating and terminating logins and setting up and configuring computers.
Provide event media support for microphones, cameras, and virtual meeting technology.
Maintain, deploy, and refresh IT hardware such as desktops, laptops, mobile devices, printers, copiers, and related peripherals.
Install, update, patch, and support software applications and operating systems in line with organizational security, performance, and compliance standards.
Perform routine maintenance and technology assessments, and assist with evaluating and testing new technologies, hardware, and software solutions.
Coordinate with IT teams, vendors, and stakeholders to troubleshoot issues, manage equipment replacements, and ensure effective technology service delivery.
Maintain and update media equipment, including quad equipment, Microsoft Teams Rooms, and Smart Boards.
Procure and track IT equipment and technology assets (including computers, laptops, mobile phones, and accessories), and coordinate ordering, receipt, deployment, and replacement.
Support the corporate P-Card program in accordance with company policies, and maintain accurate purchase, expenditure, and asset assignment records.

Required qualifications

High school diploma or equivalent required.
Minimum 1 year of experience using computer hardware, software, and networking in a support role.
Minimum 1 year of customer support experience using a help desk platform.
Reliable transportation and ability to travel to remote locations for support tasks, as necessary.
Must have and maintain a current Texas driving license and evidence of automobile liability insurance.
Microsoft 365 Administration (1+ years): User Administration, Intune management, and SharePoint Administration.
Ability to lift and move equipment weighing up to 50 lbs.
Ability to provide consistent, on-site support at least 4 days per week at the Fort Worth office.

Preferred qualifications

Experience managing Microsoft Defender XDR.
Familiarity with RMM/RM tools for endpoint support and patch management.
Experience with a non-profit agency.
Experience managing users in a cloud-based environment.
A+ Certification.

Tools you’ll work with

Microsoft 365, Microsoft Teams Rooms, Microsoft Defender XDR, Intune, SharePoint, Smart Boards, RMM/RM tools, quad equipment

Benefits

Medical/ Dental/ Vision/ Short Term Disability/ Accident Insurance/ Hospital Indemnity Insurance/ Critical Illness/ ID Shield
Health Savings Account (CCFW contributes $110/month)
100% Company paid Long Term Disability
100% Company paid Basic Life and AD&D Insurance
16 paid holidays, including being closed Christmas Eve through New Years Day
Vacation Time: 100 hours in your first year
Sick Time: 48 hours in your first year
403(b) with employer match from day one, up to 6%
3 weeks paid parental/critical illness leave
Employee Assistance Program
Participation in Public Service Loan Forgiveness (PSLF)
Mentorship Program, Wellness Program, Financial Coaching

Next steps

Completed Application
Resume
Culture Index Survey

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