Fort Worth, TX

Support Jobs in Fort Worth, TX

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Today

IT Help Desk Support Specialist

Catholic Charities Fort Worth Fort Worth, TX

Fort Worth, TX

Today

$48k+/yr Full time Application Support Device Management End User Support

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Job Description

Fort Worth-based, onsite IT Support with benefits that help you stay secure. Catholic Charities Fort Worth is hiring an IT Help Desk Support Specialist to deliver first-level technical assistance to staff, manage Microsoft 365 user access, and keep day-to-day technology running smoothly. You will support onboarding and offboarding, troubleshoot hardware, software, and network connectivity issues, and help maintain reliable IT services for the organization.

What you’ll be doing

Provide first-level IT help by handling employee requests, end-user trouble tickets, printer and copier support, telecommunications troubleshooting, and new user provisioning.
Assess and prioritize incidents and service requests, respond within established timelines, and escalate complex issues when appropriate.
Manage incident and service request tickets according to SLAs, ensuring timely resolution and consistent service delivery.
Support end users with hardware, software, network connectivity, and business applications to minimize disruption and maintain system performance.
Administer user accounts and access, including provisioning and deprovisioning activities while meeting security and compliance standards.
Maintain accurate documentation for support activity, resolutions, and knowledge base articles to support continuous improvement and knowledge sharing.
Help with user onboarding and offboarding by creating and terminating logins and setting up and configuring computers.
Provide event media support for microphones, cameras, and virtual meeting technology.
Maintain, deploy, and refresh IT hardware such as desktops, laptops, mobile devices, printers, copiers, and related peripherals.
Install, update, patch, and support software applications and operating systems in line with organizational security, performance, and compliance standards.
Perform routine maintenance and technology assessments, and assist with evaluating and testing new technologies, hardware, and software solutions.
Coordinate with IT teams, vendors, and stakeholders to troubleshoot issues, manage equipment replacements, and ensure effective technology service delivery.
Maintain and update media equipment, including quad equipment, Microsoft Teams Rooms, and Smart Boards.
Procure and track IT equipment and technology assets (including computers, laptops, mobile phones, and accessories), and coordinate ordering, receipt, deployment, and replacement.
Support the corporate P-Card program in accordance with company policies, and maintain accurate purchase, expenditure, and asset assignment records.

Required qualifications

High school diploma or equivalent required.
Minimum 1 year of experience using computer hardware, software, and networking in a support role.
Minimum 1 year of customer support experience using a help desk platform.
Reliable transportation and ability to travel to remote locations for support tasks, as necessary.
Must have and maintain a current Texas driving license and evidence of automobile liability insurance.
Microsoft 365 Administration (1+ years): User Administration, Intune management, and SharePoint Administration.
Ability to lift and move equipment weighing up to 50 lbs.
Ability to provide consistent, on-site support at least 4 days per week at the Fort Worth office.

Preferred qualifications

Experience managing Microsoft Defender XDR.
Familiarity with RMM/RM tools for endpoint support and patch management.
Experience with a non-profit agency.
Experience managing users in a cloud-based environment.
A+ Certification.

Tools you’ll work with

Microsoft 365, Microsoft Teams Rooms, Microsoft Defender XDR, Intune, SharePoint, Smart Boards, RMM/RM tools, quad equipment

Benefits

Medical/ Dental/ Vision/ Short Term Disability/ Accident Insurance/ Hospital Indemnity Insurance/ Critical Illness/ ID Shield
Health Savings Account (CCFW contributes $110/month)
100% Company paid Long Term Disability
100% Company paid Basic Life and AD&D Insurance
16 paid holidays, including being closed Christmas Eve through New Years Day
Vacation Time: 100 hours in your first year
Sick Time: 48 hours in your first year
403(b) with employer match from day one, up to 6%
3 weeks paid parental/critical illness leave
Employee Assistance Program
Participation in Public Service Loan Forgiveness (PSLF)
Mentorship Program, Wellness Program, Financial Coaching

Next steps

Completed Application
Resume
Culture Index Survey

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27d ago

IT Helpdesk Associate

NTT Ltd Fort Worth, TX 🇺🇸 Remote

Fort Worth, TX

27d ago

$34k - $56k/yr Full time Application Support Cerner Contact Center

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Job Description

NTT Ltd is hiring an IT Helpdesk Associate to support healthcare customers through inbound calls in a 24x7x365 Provider Clinical Service Desk environment.

Responsibilities

Work as an agent in the Provider Clinical Service Desk, primarily handling inbound customer calls
Support customers in a call center environment operating 24x7x365
Answer service desk calls from healthcare customers related to the clinical aspects of applications including Epic, Cerner, McKesson, and Meditech
Troubleshoot incident types such as workflow issues, application errors, user access concerns, and functionality problems
Document appropriate comments, and close or escalate incident tickets and related issues in a timely manner
Drive incident resolution for a 24/7 service desk
Read text on computer screens for the duration of the shift
Remain at the designated workspace and in the phone queue for an 8 to 10 hour period with scheduled breaks
Maintain a quiet, private workspace with high-speed wired internet
Use a working cell phone for manager communication and enable Two-Factor Authentication
Be prepared to travel up to 10% if required
Lift up to 25 lbs if needed for equipment setup

Requirements

Shift flexible: night, weekend, and/or holiday work required
Minimum of 1 year Call Center Customer Service experience
Minimum of 4 years service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (example provided: 2 years work experience and 2 years technical education)
Minimum of 1 year technical troubleshooting experience
High school diploma or equivalent required
Eligible only for direct staff employment with NTT DATA, Inc. or its subsidiaries (1099 or corp-2-corp contractors or equivalents will not be considered)
Have a working cell phone for manager communication and Two-Factor Authentication

Technologies

Epic
Cerner
McKesson
Meditech
Two-Factor Authentication

Benefits

Comprehensive benefits package starting from your first day of employment
Medical, dental, and vision insurance with employer contribution
Flexible spending account or health savings account
Life and ADD insurance
Short and long term disability coverage
Paid time off
Employee assistance
401k program with company match

Preferred Qualifications

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (example provided: 2 years work experience and 2 years technical education)
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required

Preferred Skills

Experience in a call center environment
Service philosophy in interactions with clinicians and colleagues
Effective communication and interpersonal skills
Proficient typing and English language skills (verbal and written)
Strong listening abilities to understand caller needs and requests
Exceptional ability to work optimally in a fast-paced environment

Location: Fort Worth, TX (remote)

Salary: USD 34,387 - 56,188 per year

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3mo ago

In-Home Sales & Tech Support (Full-Time)

Asurion Fort Worth, TX

Fort Worth, TX

3mo ago Closed

$21+/hr Full time Consultative Sales Customer Service Customer Support

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Asurion is hiring for a full-time, in-home sales and tech support role based in Fort Worth, TX (onsite).

Responsibilities

Assist customers on the front lines using Asurion's Serve, Solve, Sell approach.
Complete paid training to prepare for independent field work.
Build product knowledge and gain hands-on sales experience while developing communication, negotiation, and problem-solving skills.
Receive ongoing coaching and mentoring to grow confidence and stay tech-savvy.
Meet customers in homes, in offices, or wherever they are located.
Work with pre-scheduled customer interactions designed to help you meet and exceed sales targets.
Provide exceptional customer service throughout the interaction, always prioritizing the customer.
Apply expertise to diagnose and resolve tech issues and deliver clear, understandable solutions for all levels of tech knowledge.
Ensure customers leave with a working resolution and a product that supports their future tech needs.
Leverage Asurion’s expanding product lineup to tailor solutions for customers.
Listen actively to identify needs and position products uniquely to meet those needs.
Utilize strong negotiation and communication skills to pivot smoothly and close appropriate sales.

Requirements

Comfortable working in a sales environment with specific targets.
A valid driver’s license and a satisfactory driving record with at least 1 year of driving experience.
Proof of valid car insurance is required (Manhattan excluded).
A personal vehicle (excluding motorcycles); customer service appointments are in neighborhoods and cities near the inventory warehouse. Travel may reach up to 120 miles one-way.
Flexible five-day schedule designed to meet customers on their timeline, including evenings, weekends, and holidays.
A personal cellphone to stay connected while on the job.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a willingness to learn a broad range of skills applicable to multiple career paths.
Naturally outgoing and comfortable engaging with people.
Note: Hours may vary based on business needs and market demand; flexibility may be required.

Benefits

Base hourly pay guaranteed for all hours worked, with bi-weekly payroll and early access to earned pay.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement according to IRS guidelines, paid weekly.
Monthly stipend of $35 for mobile phone usage.
3 to 4 weeks of paid training focused on your success.

About the role

This entry level position focuses on in-home sales and tech support during peak hours, ideal for someone starting their career who enjoys talking to people and wants hands-on sales experience.

Health and safety measures

Employee health and safety are top priorities at Asurion.
Meeting customers at their homes can enhance the customer experience, and safety measures are in place to support this.
Efforts are made to ensure all employees feel safe performing their duties.

Get to know us

Watch our day-in-the-life video to gain insight into the role.
Asurion is a global tech solutions leader with a culture that values employees across all levels.
We serve 350M+ customers worldwide, a reach larger than some streaming services combined.
Our experts demonstrate integrity in serving, solving, and selling by listening to customer needs, providing accurate information, and acting in alignment with Asurion values.

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Support Jobs in Fort Worth, TX

IT Help Desk Support Specialist

IT Helpdesk Associate

In-Home Sales & Tech Support (Full-Time)

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