Mid Level

Mid Level Support Jobs

2 jobs found

1mo ago

Mid-Level Technical Support / Field Engineer (VoIP / Networking)

ICON Cloud Solutions Irving, TX

Irving, TX

1mo ago Closed

Up to $60k/yr Full time Asterisk Customer Support End User Support

This position is no longer accepting applications (closed Oct 21, 2026).

Job Description

Hybrid mid-level Technical Support / Field Engineering role focused on live support for VoIP, networking, and system integrations.

Responsibilities

Provide live technical support by telephone as the primary support model
Troubleshoot and resolve issues involving VoIP, network, and system integrations
Coordinate with end customers, dealers, and internal team members during issue resolution
Run testing and diagnostics, then complete follow-up communications
Support installations and perform connectivity troubleshooting across on-premises and cloud environments
Travel to customer locations when required (infrequent)

Requirements

Strong self-starter who can operate independently after initial direction
Comfort with live phone conversations with customers and dealers (this role is not email-first support)
Strong verbal and written communication skills
Ability to read, understand, and produce basic technical documentation
Solid troubleshooting skills and ability to manage multiple tasks
Asterisk / FreePBX experience (preferred)
Networking fundamentals, including TCP/IP, DNS, DHCP, IP addressing, and VPNs
Understanding of VoIP systems with awareness of end-to-end implementation
Familiarity with wireless and network infrastructure, including Wi-Fi, LTE/5G, switches, and routers

Technologies

Asterisk
FreePBX
TCP/IP
DNS
DHCP
VPNs
Wi-Fi
LTE/5G
Switches
Routers
IP addressing

Benefits

401(k)
Health insurance
Dental insurance
Vision insurance
Life insurance
On-the-job training
Paid time off

Salary: USD 60,000 per year

Minimum experience: 3 years

Location: Irving, TX (hybrid)

Beneficial Additional Skills (Not Required)

Prior technical support or field engineering experience
Experience with Alcatel-Lucent OXO/OXE and Fortigate routers
Experience with VoIP, SBCs, VLANs, and cloud connectivity
Installation and configuration of communications systems

Application Questions

Do you have 3+ years of experience in technical support, VoIP, or networking? (Yes/No)
Are you comfortable providing live phone-based support as your primary method of communication with customers? (Yes/No)
Are you comfortable commuting to this job's location? (Yes/No)
Are you legally authorized to work in the United States? (Yes/No)

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2mo ago

Intermediate Technical Support Analyst

Journal Technologies Remote 🌍 Remote

Remote

2mo ago Closed

$55k - $72k/yr Full time Application Support Customer Support Help Desk Support

This position is no longer accepting applications (closed Sep 14, 2026).

Job Description

Journal Technologies is hiring an Intermediate Technical Support Analyst to deliver technical software support, troubleshoot issues, and manage cases through resolution and SLAs.