Hybrid mid-level Technical Support / Field Engineering role focused on live support for VoIP, networking, and system integrations.

Provide live technical support by telephone as the primary support model
Troubleshoot and resolve issues involving VoIP, network, and system integrations
Coordinate with end customers, dealers, and internal team members during issue resolution
Run testing and diagnostics, then complete follow-up communications
Support installations and perform connectivity troubleshooting across on-premises and cloud environments
Travel to customer locations when required (infrequent)

Strong self-starter who can operate independently after initial direction
Comfort with live phone conversations with customers and dealers (this role is not email-first support)
Strong verbal and written communication skills
Ability to read, understand, and produce basic technical documentation
Solid troubleshooting skills and ability to manage multiple tasks
Asterisk / FreePBX experience (preferred)
Networking fundamentals, including TCP/IP, DNS, DHCP, IP addressing, and VPNs
Understanding of VoIP systems with awareness of end-to-end implementation
Familiarity with wireless and network infrastructure, including Wi-Fi, LTE/5G, switches, and routers

Salary: USD 60,000 per year

Minimum experience: 3 years

Location: Irving, TX (hybrid)

Do you have 3+ years of experience in technical support, VoIP, or networking? (Yes/No)
Are you comfortable providing live phone-based support as your primary method of communication with customers? (Yes/No)
Are you comfortable commuting to this job's location? (Yes/No)
Are you legally authorized to work in the United States? (Yes/No)

Mid-Level Technical Support / Field Engineer (VoIP / Networking)

Job Description