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Today

MyChart Help Desk Specialist

Saint Francis Healthcare Cape Girardeau, MO

Cape Girardeau, MO

Today

Full time Application Support Customer Service Customer Support

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Job Description

Join Saint Francis Healthcare in an onsite role in Cape Girardeau, MO where you’ll help patients and healthcare providers get the most from the MyChart patient portal. This PRN, as-needed position supports timely, helpful resolutions for account access, functionality, and day-to-day usage questions, backed by a benefits package designed to support your well-being.

Schedule: Monday to Friday, 7:00am to 3:30pm or 8:00am to 5:30pm.

What you’ll do

Deliver technical support and customer service for patients and healthcare providers using the MyChart patient portal.
Handle and resolve MyChart issues related to account access, system functionality, and general usage.
Work to ensure timely resolution of reported problems so users can get back to using MyChart effectively.

What you bring

High school diploma or equivalent (required); associate or bachelor’s degree preferred.
1+ years of experience in a help desk, customer service, or healthcare IT role (required).
Familiarity with Epic Systems and MyChart (preferred).
Bilingual skills (Spanish, Mandarin, etc.) (preferred).
Experience in a healthcare setting (preferred).
Understanding of HIPAA and patient privacy regulations (preferred).

Tools you’ll use

MyChart
Epic Systems

Benefits at Saint Francis Healthcare

Comprehensive and affordable health coverage including medical, prescription, dental, and vision, available on the first of the month after hire date.
Saint Francis Medical Services Discount
Earned Time Off (ETO) based on relevant years of work history
Retirement benefits including SFHS immediate matching
Education Assistance up to $5,000 per calendar year for one year of service after graduation
Additional benefits including Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, and Earned Wage Access

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Today

MyChart Help Desk Specialist

Saint Francis Healthcare Cape Girardeau, MO

Cape Girardeau, MO

Today

Full time Customer Service Customer Support Epic Systems

Apply Now

Job Description

Saint Francis Healthcare is seeking a MyChart Help Desk Specialist to support patients and healthcare providers through the MyChart patient portal. This onsite role in Cape Girardeau, MO focuses on delivering responsive technical assistance while helping keep MyChart account access and day-to-day functionality running smoothly. If you enjoy customer support work in a healthcare IT environment, this position is built around timely issue resolution and a dependable digital experience.

What you’ll do

Provide technical support and customer service for patients and healthcare providers using the MyChart patient portal
Support timely resolution of issues related to account access, functionality, and general MyChart usage
Contribute to a seamless digital healthcare experience

What you’ll need

Education: High school diploma or equivalent required; associate or bachelor’s degree preferred
Experience: 1+ years of experience in a help desk, customer service, or healthcare IT role required
Preferred: Familiarity with Epic Systems and MyChart
Preferred: Bilingual (Spanish, Mandarin, etc.)
Preferred: Experience in a healthcare setting
Preferred: Understanding of HIPAA and patient privacy regulations

Technologies

Epic Systems
MyChart

Schedule and work details

Location: Cape Girardeau, MO (onsite)
Time Type: PRN, As Needed
Typical Hours: Monday to Friday, 7:00am to 3:30pm or 8:00am to 5:30pm

Benefits

Comprehensive and affordable health coverage including medical, prescription, dental, and vision, available on the first of the month after hire date
Saint Francis Medical Services Discount
Earned Time Off (ETO) based on relevant years of work history
Retirement benefits including SFHS immediate matching
Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation
Other benefits including: Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, Earned Wage Access

View full job page →

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MyChart Help Desk Specialist

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