MyChart Help Desk Specialist

Join Saint Francis Healthcare in an onsite role in Cape Girardeau, MO where you’ll help patients and healthcare providers get the most from the MyChart patient portal. This PRN, as-needed position supports timely, helpful resolutions for account access, functionality, and day-to-day usage questions, backed by a benefits package designed to support your well-being.

Schedule: Monday to Friday, 7:00am to 3:30pm or 8:00am to 5:30pm.

What you’ll do

• Deliver technical support and customer service for patients and healthcare providers using the MyChart patient portal.
• Handle and resolve MyChart issues related to account access, system functionality, and general usage.
• Work to ensure timely resolution of reported problems so users can get back to using MyChart effectively.

What you bring

• High school diploma or equivalent (required); associate or bachelor’s degree preferred.
• 1+ years of experience in a help desk, customer service, or healthcare IT role (required).
• Familiarity with Epic Systems and MyChart (preferred).
• Bilingual skills (Spanish, Mandarin, etc.) (preferred).
• Experience in a healthcare setting (preferred).
• Understanding of HIPAA and patient privacy regulations (preferred).

Tools you’ll use

• MyChart
• Epic Systems

Benefits at Saint Francis Healthcare

• Comprehensive and affordable health coverage including medical, prescription, dental, and vision, available on the first of the month after hire date.
• Saint Francis Medical Services Discount
• Earned Time Off (ETO) based on relevant years of work history
• Retirement benefits including SFHS immediate matching
• Education Assistance up to $5,000 per calendar year for one year of service after graduation
• Additional benefits including Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, and Earned Wage Access