MyChart Help Desk Specialist
Job Description
Saint Francis Healthcare is seeking a MyChart Help Desk Specialist to support patients and healthcare providers through the MyChart patient portal. This onsite role in Cape Girardeau, MO focuses on delivering responsive technical assistance while helping keep MyChart account access and day-to-day functionality running smoothly. If you enjoy customer support work in a healthcare IT environment, this position is built around timely issue resolution and a dependable digital experience.
What you’ll do
- Provide technical support and customer service for patients and healthcare providers using the MyChart patient portal
- Support timely resolution of issues related to account access, functionality, and general MyChart usage
- Contribute to a seamless digital healthcare experience
What you’ll need
- Education: High school diploma or equivalent required; associate or bachelor’s degree preferred
- Experience: 1+ years of experience in a help desk, customer service, or healthcare IT role required
- Preferred: Familiarity with Epic Systems and MyChart
- Preferred: Bilingual (Spanish, Mandarin, etc.)
- Preferred: Experience in a healthcare setting
- Preferred: Understanding of HIPAA and patient privacy regulations
Technologies
- Epic Systems
- MyChart
Schedule and work details
- Location: Cape Girardeau, MO (onsite)
- Time Type: PRN, As Needed
- Typical Hours: Monday to Friday, 7:00am to 3:30pm or 8:00am to 5:30pm
Benefits
- Comprehensive and affordable health coverage including medical, prescription, dental, and vision, available on the first of the month after hire date
- Saint Francis Medical Services Discount
- Earned Time Off (ETO) based on relevant years of work history
- Retirement benefits including SFHS immediate matching
- Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation
- Other benefits including: Benefit Support through Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, Earned Wage Access
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