MySQL Support Jobs

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11d ago

Technical Support Analyst II

ADP Maitland, FL

Maitland, FL

11d ago

$19 - $39/hr Full time Active Directory Application Support Citrix

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Job Description

ADP is hiring an onsite Technical Support Analyst II in Maitland, FL to provide hands-on technical support for hardware, software, and operating systems via phone or remote access, including installations, upgrades, maintenance, troubleshooting, diagnostics, and product rollout support, with an hourly rate of $19 to $39.

Responsibilities

Offer technical assistance to clients for hardware, software, and operating system issues via phone or remote access across all supported applications or products.
Respond promptly and professionally to client inquiries.
Evaluate issues to decide if they can be resolved on the initial contact or require second-level support.
Support and install upgrades, and assist with technical problems such as performance and security for ADP supported products.
Effectively troubleshoot, reproduce scenarios, and develop workarounds for client issues.
Document results and communicate outcomes to clients and to Corporate Development as needed.
Maintain accurate records of client interactions in the CRM system.
Utilize the Knowledge Management database to locate solutions to issues.
Ensure case notes thoroughly describe the problem and resolution in a professional, comprehensive manner.
Provide on-site assistance for issues unresolved by remote tools, including delivering service packs, configuring reports, installing or upgrading software, or developing custom solutions for client server products.
Refer performance issues related to client infrastructure integration to a peer specializing in the relevant platform or application (Citrix, LAN/WAN, Client-Server, etc.).
Provide advanced technical expertise for industry standard database applications such as MS Access, Oracle, MySQL, and MS SQL Server.
Gather client databases and environment variables and recreate client scenarios in a PC Lab to resolve complex database issues.
Assist with new product pilots and rollouts to other departments and clients.
Serve as a liaison among Implementation, Client Services, Management, and Corporate Support to ensure high impact problems are resolved promptly and satisfactorily.
Provide technical support to all levels of Service Support Specialists regarding product and client issues.
Mentor and train newly hired associates to ensure a smooth integration into the role.
Identify training needs for the department and assist with training development programs, offering feedback to management.
Act as a team lead in the manager’s absence by prioritizing critical issues and guiding client support to timely, effective resolution.
Stay current with emerging technologies and trends to support product rollouts and existing offerings.
Maintain proficiency across networks, operating systems, hardware, software, databases, browsers, and related products.
Contribute to internal documentation to support new features and procedures for product enhancements.
Perform other related duties as assigned.

Requirements

1 to 3 years of experience in ADP Client Services or comparable external experience

Technologies

Citrix, LAN/WAN, Client-Server environments, MS Access, Oracle, MySQL, MS SQL Server
Knowledge Management database, CRM system, Microsoft Office suite
TCP/IP, various operating systems

Benefits

Medical, dental, and vision coverage
Life insurance
Matched retirement savings
Wellness program
Short-term and long-term disability
Charitable contribution match
Holidays, personal days, and vacation
Paid volunteer time off

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