Honolulu, HI

Support Jobs in Honolulu, HI

13 jobs found

Include remote jobs

Today

Help Desk Technician II

First Hawaiian Bank Honolulu, HI

Honolulu, HI

Today

$24 - $28/hr Full time End User Support Help Desk Help Desk Support

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Job Description

First Hawaiian Bank is seeking a Help Desk Technician II for onsite support in a 24x7x365 banking environment.

Responsibilities

Handle Tier II first-level support calls and tickets, resolving issues promptly
Monitor system health with enterprise monitoring tools and respond to operational alerts
Schedule and perform routine maintenance tasks, including patch execution
Troubleshoot across Microsoft and Unix/Linux platforms
Escalate complex incidents to senior engineering teams using established procedures
Document troubleshooting steps, resolutions, and contribute to knowledge-base articles
Maintain user access controls and complete routine account administration tasks
Support 24/7 on-call coverage through participation in the on-call rotation
Coordinate with cross-functional teams to improve service reliability

Requirements

2 years of experience in Network or Service Operations, covering technical troubleshooting, customer support, system monitoring, and ticket and incident management resolution and escalation processes
Associate’s Degree in a Computer Science or Technology discipline and/or Technical Certifications in Microsoft, Cisco, or Unix/Linux Technologies, plus ITIL, CompTia, or equivalent experience
Working proficiency with Microsoft Windows Server and/or Unix/Linux operating systems
Hands-on experience with monitoring platforms such as SolarWinds, Nagios, or Splunk
Familiarity with task scheduling tools such as cron or Windows Task Scheduler
Strong verbal and written communication skills
Ability to work independently and prioritize multiple incidents
Knowledge of networking basics including TCP/IP, DNS, and DHCP
Experience using ticketing systems such as ServiceNow or JIRA
Commitment to a 24x7 on-call rotation schedule

Schedule

Monday - Friday, 7:00am - 4:00pm (shifts may vary)

Compensation

$24.25 to $28.50/hr hourly pay range, commensurate with experience

Technologies

Microsoft Windows Server
Unix/Linux operating systems
SolarWinds, Nagios, Splunk
cron, Windows Task Scheduler
ServiceNow, JIRA
TCP/IP, DNS, DHCP
ITIL, CompTia
Microsoft, Cisco, Unix/Linux Technologies

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6d ago

IT Help Desk Coordinator

Sun Noodle Hawaii Honolulu, HI

Honolulu, HI

6d ago

$50k - $65k/yr Full time Application Support Computer Skills End User Support

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Job Description

Sun Noodle Hawaii seeks an IT Help Desk Coordinator to keep IT systems running reliably and support ongoing IT initiatives onsite in Honolulu.

Responsibilities

Provide technical support as needed, including off-hour support when required based on the issue
Answer IT questions and fulfill IT requests
Troubleshoot and resolve problems across software, hardware, and network connectivity
Maintain a secured IT infrastructure
Complete administrator tasks in MS 365 and other required platforms
Communicate with and coordinate work alongside IT vendors on current and new projects
Assist users with systems and provide training
Document processes and SOPs created by the IT team
Perform other duties as assigned

Requirements

AA or BS in Computer Science, IT, or related field and/or equivalent experience
Experience working in a Microsoft-centric environment
Experience supporting and troubleshooting software, hardware, and network connectivity issues
Collaborative and proactive working style with strong attention to detail
Comfortable multitasking and solving problems in a fast-paced environment
Excellent interpersonal skills with ability to build working relationships across management, peers, and partners across teams

Technologies

MS Office Suite
MS 365
Android
iPads (iPad)
VOIP
Firewall
Switches
Routers
Access Points
Security Camera System
Access Control System
LaserJet
MFP
Label printers
Copiers

Benefits

401(k)
401(k) Employer contribution
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Long Term Disability insurance
Paid time off
Referral program
Vision insurance

Job type: Full-time
Location: Honolulu, HI (onsite)
Salary: USD 50,000 - 65,000 per year
Education: AA or BS in Computer Science, IT, or related field
Reporting: Reports to the IT Director
Collaboration: Works cross-functionally with Operations, Finance & Sales

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6d ago

IT Helpdesk Coordinator

Sun Noodle Honolulu, HI

Honolulu, HI

6d ago

$50k - $65k/yr Full time Application Support Computer Skills Help Desk Support

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Job Description

Sun Noodle is seeking an IT Helpdesk Coordinator to help ensure IT systems remain reliable and to support ongoing IT initiatives. This role reports to the IT Director and partners cross-functionally with internal teams such as Operations, Finance & Sales.

Role Overview

The IT Helpdesk Coordinator provides day-to-day technical support, troubleshoots issues across software, hardware, and networks, and helps maintain a secured IT infrastructure. The position also supports administrative tasks in Microsoft 365 and coordinates with IT vendors on existing and new projects.

Key Responsibilities

Provide technical support as needed.
Respond to IT questions, requests, and user needs.
Troubleshoot and resolve issues across software, hardware, and network connectivity.
Maintain a secured IT infrastructure.
Perform administrator tasks in MS 365 and other required platforms.
Communicate and work with IT vendors on existing and new projects.
Assist and train users on systems.
Document processes and SOPs initiated by the IT team.
Complete other duties as assigned.

Required Qualifications

AA or BS in Computer Science, IT, or a related field and/or equivalent experience.
Experience working in a Microsoft-centric environment.
Experience supporting and troubleshooting software, hardware, and network connectivity issues.
Collaborative, proactive, and detail-oriented approach, with comfort in multitasking and problem solving in a fast-paced environment.
Excellent interpersonal skills, with the ability to build strong working relationships and interface with management, peers, and partners across teams.

Technologies and Tools

MS Office Suite
MS 365
Android
VOIP

Devices and Systems Supported

Support responsibilities include, but are not limited to:

Computers (desktops, laptops, Macs)
Phones (VOIP, company cell phones)
Network equipment (firewall, switches, routers, access points)
Printers (LaserJet, MFP, label printers)
Copiers (owned, leased)
Mobile devices (Android scanners, tablets, iPads)
Security camera system
Access control system
Other hardware, software, and IT devices as assigned

Education

AA or BS in Computer Science, IT, or a related field (or equivalent experience).

Location and Schedule

Honolulu, HI (onsite).

Compensation

USD 50,000 - 65,000 per year.

Benefits

401(k)
401(k) Employer contribution
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Long Term Disability insurance
Paid time off
Referral program
Vision insurance

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22d ago

IT Help Desk Lead / Service Desk Supervisor

TQI Solutions, Inc. Honolulu, HI

Honolulu, HI

22d ago

$80k - $95k/yr Full time Manager Senior Active Directory

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Job Description

TQI Solutions, Inc. is hiring an IT Help Desk Lead / Service Desk Supervisor to support mission-critical IT operations from our Honolulu, HI (onsite) location. This role combines hands-on technical support with leadership across day-to-day service desk work. You will help ensure incidents and service requests move efficiently, meet Service Level Agreements (SLAs), and deliver responsive, high-quality customer service.

Compensation: USD 80,000 - 95,000 per year. Experience: minimum 4 years.

What you’ll do

Lead daily help desk operations, managing incident resolution and service request workflows while ensuring ticket queues are prioritized, documented, and resolved within established SLAs.
Act as the senior escalation point for persistent, complex, or VIP technical issues across hardware, network connectivity, peripherals, and software environments.
Mentor, coach, and cross-train help desk technicians, including support for onboarding and professional development.
Monitor ticket trends, response times, recurring issues, and other service performance metrics.
Produce weekly and monthly service health metrics and operational reports for project management and client leadership.
Install, configure, troubleshoot, and maintain enterprise workstations, specialized client hardware, peripheral devices, and standard operating systems.
Coordinate with systems administrators, network engineers, cybersecurity personnel, and other technical teams to resolve cross-discipline infrastructure incidents.
Support planned system updates and changes by coordinating with technical teams.
Develop and maintain SOPs, knowledge base articles, and end-user guides to improve troubleshooting and reduce resolution times.
Support account provisioning and de-provisioning and access management in line with applicable DoD security requirements.
Assist with equipment inventory and asset tracking.
Ensure help desk processes meet established security, operational, and customer service standards, and provide hands-on guidance to end users as needed.
Perform other related duties as assigned.

What you’ll need

4–5 years of progressive IT support experience, including 1–2 years in a lead, team lead, senior Tier 2, or Tier 3 support role.
Active U.S. Government Secret clearance required.
CompTIA Security+ CE or equivalent IAT Level II certification required prior to start date.
Experience with enterprise ticketing and IT service management platforms such as ServiceNow, Remedy, or Jira Service Management.
Experience tracking ticket metrics, SLAs, workflows, and service performance.
Strong practical knowledge of Windows operating systems, Active Directory, and enterprise software configurations.
Working knowledge of basic networking concepts: TCP/IP, DNS, DHCP, and VLANs.
Experience troubleshooting enterprise hardware, peripherals, and end-user devices.
Strong verbal and written communication skills, able to communicate effectively with technical personnel, non-technical end users, and military or civilian leadership.
Strong leadership, organizational, problem-solving, and customer service skills.
Ability to prioritize multiple tasks and manage competing requirements.

Technologies you’ll work with

ServiceNow, Remedy, Jira Service Management
Windows operating systems
Active Directory
TCP/IP, DNS, DHCP, VLANs

Preferred qualifications

Prior experience supporting Navy, maritime, or joint DoD IT environments.
ITIL v4 Foundation certification or familiarity with ITIL best practices.
Experience supporting or integrating specialized technical equipment such as RFID systems, handheld asset scanners, ruggedized tablets, or IoT devices.
Associate’s or Bachelor’s degree in Computer Science, Information Systems, or a related field.

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1mo ago

Technical Support Supervisor

Tlingit Haida Tribal Business Corporation Honolulu, HI

Honolulu, HI

1mo ago Closed

$110k - $128k/yr Full time Manager Active Directory Azure Ad / Entra Id

This position is no longer accepting applications (closed Nov 1, 2026).

Job Description

The IT Technical Support Supervisor will lead day-to-day operational support for the Tlingit Haida Tribal Business Corporation (THTBC) Technical Support Center, with direct oversight of Technical Support Analysts who support THTBC and its subsidiaries. In this role, you serve as the primary operational escalation point for service desk issues and customer-impacting incidents, while helping maintain consistent, secure support across enterprise environments.

Based in Honolulu, HI (hybrid), this Exempt position is paired with a Secret clearance level and a salary range of USD 110,000 - 128,000 per year. The role supports a multi-user, multi-site support model and participates in a 24x7 on-call escalation process for critical needs.

Core responsibilities

Supervise daily operations of the THTBC Technical Support Center and provide operational leadership to IT Technical Support Analysts supporting THTBC and its subsidiaries.
Act as the primary operational escalation point for service desk issues, customer-impacting incidents, analyst concerns, priority conflicts, and situations requiring supervisory judgment or coordination.
Maintain accountability for staffing coverage, shift coordination, workload balancing, queue management, and continuity of Technical Support Center operations.
Participate in and support a 24x7 on-call escalation model, remaining reachable outside normal business hours for critical incidents, major outages, cybersecurity events, executive-impacting issues, and other urgent needs.
Coordinate after-hours response by engaging the appropriate Technical Support, Systems Engineering, Cybersecurity, networking, application, vendor, or leadership resources based on severity and business impact.
Monitor ticket queues throughout the workday to ensure incidents, service requests, tasks, and escalations are categorized, prioritized, assigned, updated, resolved, and closed in line with established service-management practices.
Review aged, stalled, high-priority, and reopened tickets to identify resolution barriers, assign corrective actions, and escalate unresolved dependencies as needed.
Set and reinforce expectations for ticket ownership, communication frequency, technical documentation, customer updates, escalation timing, and resolution quality.
Ensure ticket notes are complete and auditable, including user impact, troubleshooting performed, actions taken, resolution details, escalation paths, and required follow-up.
Coach, mentor, and develop Technical Support Analysts through feedback, technical guidance, one-on-ones, skills development, and performance improvement activities.
Support IT leadership with employee performance management, staffing recommendations, interviewing, onboarding, training plans, attendance concerns, and identifying resource gaps.
Promote a Technical Support Center culture centered on professionalism, ownership, responsiveness, accountability, teamwork, technical accuracy, security, and positive end-user experience.
Provide hands-on Tier 2 and advanced technical support when appropriate for complex endpoint, application, account, connectivity, collaboration, peripheral, mobile, and remote-access scenarios.
Guide analysts through structured troubleshooting and escalation practices, encouraging knowledge transfer instead of routinely taking ownership of escalated work.
Monitor and report service desk performance indicators including response time, resolution time, backlog aging, first-contact resolution, reopen rate, SLA attainment, escalation volume, recurring trends, call volume, abandonment rate, and customer satisfaction.
Prepare operational reports, dashboards, trend summaries, and staffing observations with recommendations for IT leadership on support center performance and improvement opportunities.
Identify recurring incidents and service patterns, coordinate root-cause analysis, and help drive permanent corrective actions across documentation, automation, training, or infrastructure improvements.
Develop, maintain, approve, and enforce Standard Operating Procedures (SOPs) for recurring support processes including onboarding, transfers, offboarding, account support, hardware deployment, and device lifecycle activities.
Maintain and continuously improve the service desk knowledge base, troubleshooting guides, FAQs, quick-reference materials, escalation matrices, and internal technical documentation.
Ensure analysts follow identity-verification procedures, least-privilege principles, access-control requirements, separation-of-duties expectations, and secure handling practices.
Oversee support for Microsoft 365 Commercial end users across Outlook, Exchange Online, Microsoft Teams, OneDrive, SharePoint Online, Microsoft 365 Apps, and related collaboration capabilities.
Oversee support for Microsoft Entra ID and Active Directory user accounts, including groups, password resets, authentication, MFA, account lockouts, SSO, and access issues.
Oversee support for Windows endpoints and enterprise peripherals including docking stations, monitors, printers, scanners, webcams, headsets, and mobile devices.
Ensure approved remote-support and endpoint-management tools are used for diagnosis, configuration, updates, inventory, and support in accordance with organizational security requirements.
Coordinate endpoint enrollment, configuration, compliance, application deployment, and device-management activities using Microsoft Intune or other approved platforms.
Coordinate with Cybersecurity and Systems Engineering on endpoint security controls including antivirus/anti-malware, EDR, disk encryption, device compliance, patching, vulnerability remediation, and secure endpoint configuration.
Ensure suspected cybersecurity incidents are immediately escalated in line with the Incident Response Plan and established procedures.
Support NIST SP 800-171 and CMMC responsibilities by reinforcing practices related to access control, authentication, media protection, incident reporting, system integrity, auditability, and secure handling of FCI and CUI.
Oversee support activities involving GCC High, virtual desktop, remote desktop, VPN, secure applications, and other protected environments while ensuring approved provisioning and troubleshooting procedures are followed.
Coordinate onboarding and offboarding to ensure accounts, devices, approved software, licensing, access requests, peripherals, and asset records are delivered accurately and in accordance with approved procedures.
Maintain oversight of IT asset and assignment records for end-user technology assets within assigned systems of record, including hardware staging, imaging, configuration, deployment, replacement, and secure disposal.
Monitor spare equipment and service desk inventory levels and coordinate replenishment to support continuity.
Coordinate end-user guidance and training related to approved technology, Microsoft 365 capabilities, security requirements, collaboration tools, remote-work practices, and self-service solutions.
Review and approve user-facing support communications related to outages, maintenance, service degradation, planned changes, rollouts, security events, and known issues when assigned.
Support change-management activities by coordinating Technical Support readiness, user-impact testing, support documentation, communications, staffing considerations, and post-implementation validation.
Participate in major incident management, problem management, post-incident reviews, and corrective-action tracking, ensuring service desk observations and lessons learned are documented and acted upon.
Identify opportunities to standardize, automate, or simplify Technical Support Center processes, including using PowerShell, Microsoft Power Automate, endpoint-management tools, ticketing workflows, templates, and AI-assisted capabilities.
Ensure approved enterprise AI tools are used responsibly for knowledge creation, ticket summarization, troubleshooting research, documentation, reporting, and efficiency, without exposing sensitive information to unauthorized AI services.
Coordinate Technical Support participation in audits and compliance assessments, including evidence collection and documentation reviews related to service desk and endpoint support.
Ensure escalation contacts, after-hours call trees, vendor support contacts, and major incident communication procedures are current, tested, and available.
Perform other supervisory, technical support, service desk, endpoint, documentation, training, cybersecurity-support, and IT operational duties as assigned to meet organizational objectives.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Business Administration, or a related field; an equivalent combination of education, training, certifications, and relevant experience may be considered.
Minimum of 7 years of progressively responsible experience in IT technical support, service desk, desktop support, endpoint support, systems support, or a closely related discipline.
Minimum of 3 years of experience in a formal supervisory, team-lead, service-desk lead, or comparable role with responsibility for staff coordination, coaching, performance feedback, scheduling, workload management, and escalation oversight.
Demonstrated ability to supervise or coordinate day-to-day service desk operations in a multi-user, multi-site, remote, hybrid, or geographically distributed environment.
Demonstrated ability to manage ticket queues, prioritize work based on urgency and business impact, coordinate escalations, and maintain service levels in a fast-paced support environment.
Demonstrated ability to coach and develop technical staff, provide constructive performance feedback, address performance or conduct concerns, and build a culture of accountability and customer service.
Strong troubleshooting background supporting Microsoft Windows 10/11 endpoints, Microsoft 365 applications and services, laptops, desktops, printers, peripherals, mobile devices, and remote users.
Experience supporting Microsoft 365 Commercial and/or Microsoft 365 GCC High, including Outlook, Teams, OneDrive, SharePoint Online, Exchange Online, and Microsoft 365 Apps.
Experience supporting Microsoft Active Directory and Microsoft Entra ID user accounts, groups, password resets, authentication, MFA, access, and identity troubleshooting.
Experience with endpoint-management or remote-support platforms such as Microsoft Intune, Microsoft Configuration Manager, Remote Help, or comparable enterprise technologies.
Working knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi, switching concepts, and basic network troubleshooting as they relate to end-user support.
Working knowledge of endpoint security including antivirus/anti-malware, EDR, disk encryption, software deployment, patching, vulnerability remediation, and secure endpoint configuration.
Experience working in an IT Service Management (ITSM) or ticketing platform with practical knowledge of incident, service request, problem, major incident, escalation, prioritization, SLA, change, and knowledge-management practices.
Experience developing or managing service desk metrics, reports, dashboards, SOPs, knowledge articles, escalation procedures, and support standards.
Strong written and verbal communication skills for technical staff, nontechnical employees, executives, vendors, and geographically dispersed users.
Strong analytical, organizational, leadership, prioritization, documentation, conflict-resolution, troubleshooting, and problem-solving skills, with ability to manage multiple priorities under pressure.
Ability to coordinate with Systems Engineering, Cybersecurity, networking, application teams, vendors, managed service providers, and IT leadership during incidents and operational escalations.
Working knowledge of cybersecurity fundamentals including least privilege, MFA, phishing awareness, secure data handling, account security, incident reporting, endpoint protection, and access-control practices.
Familiarity with NIST SP 800-171, CMMC, FCI, and CUI requirements as they relate to end-user support is strongly preferred and may be required based on responsibilities.
Ability to participate in a 24x7 on-call escalation model and respond outside normal business hours, including nights, weekends, and holidays.
Must be able to complete applicable employment screening, background investigation, and security requirements associated with federal contracts.
Must be legally authorized to work in the United States.
Must possess an active U.S. Government security clearance or be able to obtain a clearance at the required level for assigned contracts and responsibilities, and maintain it throughout employment.

Benefits

Medical, Dental, and Vision coverage
TRICARE Supplemental
Critical Illness insurance
Company-Paid Life and Short-Term Disability insurance
Optional Long-Term Disability
Paid Leave
401(k) Retirement Plan
Identity Theft Protection
Employee Discounts
Wellness Seminars

Work location and employment details

Location: Honolulu, HI (hybrid)
Work arrangement: Remote or hybrid if near CO/VA offices
Labor category: Exempt
Clearance level: Secret
Travel: N/A
Pay rate: $110,000- $128,000
Physical demands & work environment: Ability to work in office or remote environments with prolonged computer use; ability to travel domestically up to 20% as business needs require; ability to lift, move, stage, and install computer equipment weighing up to 35 pounds occasionally.

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2mo ago

Solar Scheduler & Technical Support Specialist

PV Tech Honolulu, HI

Honolulu, HI

2mo ago Closed

$25 - $30/hr Full time Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

PV Tech is hiring a Solar Scheduler & Technical Support Specialist in Honolulu, HI for an onsite full-time role. If you enjoy helping customers through technical questions and keeping day-to-day operations moving, this position combines first-level solar PV troubleshooting with crew scheduling coordination. You will work closely with the admin team and handle customer interactions using a ticketing system.

We offer a competitive hourly rate of $25.00 to $30.00 and a benefits package that includes health insurance, dental insurance, vision insurance, paid time off, and a 401(k).

What You’ll Do

Provide first-level support for technical issues related to solar PV systems through phone troubleshooting.
Schedule and coordinate the roof crew and electrical crew to support ongoing roof and electrical work.
Communicate clearly with the field crew and the admin team to keep schedules and priorities aligned.
Maintain accurate records of customer interactions and technical issues in a ticketing system.
Collaborate with roof and electrical staff to escalate complex issues as necessary.
Provide clients with guidance on best practices after installation.
Deliver exceptional customer service by responding promptly and professionally to client inquiries.

What We’re Looking For

Solar PV experience is preferred, but not required.
Ability to learn quickly and adapt to changes.
Professional communication skills, including the ability to handle demanding clients.
Strong organization skills to manage scheduling and customer requests.
Accurate typing skills for maintaining records in a ticketing system.
Excellent customer service skills with a focus on client satisfaction.
Ability to explain technical information clearly to non-technical users.
Strong problem-solving skills and close attention to detail.

Schedule & Work Location

Full-time (In person)
Monday to Friday
Day shift, 8 hour shift

Location Requirements

Honolulu, HI 96822 is required. Relocation to Honolulu, HI 96822 must be completed before starting work.

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2mo ago

IT Help Desk Support Technician

PDC Sysytems Honolulu, HI

Honolulu, HI

2mo ago Closed

$36k - $45k/yr Full time Active Directory Customer Support End User Support

This position is no longer accepting applications (closed Sep 5, 2026).

Job Description

Support clients with end-user phone, remote, and onsite assistance while managing tickets and helping with on-site deployments.

Responsibilities

Deliver phone, remote, and on-site technical support to end users
Support client project deployments while working onsite
Manage customer tickets and customer call-ins, including follow-up with clients and internal team members until issues are resolved
Maintain current, accurate technical support documentation
Submit daily reports and manage and close tickets for billing
Prepare pricing, quotes, and estimates for clients and the team using third-party vendor information

Requirements

High school or equivalent (Required)
Active Directory: 2 years (Required)
Computer hardware, printer, and network troubleshooting: 3 years (Required)
Exchange / Office 365 user administration: 2 years (Required)

Technical Skills & Tools

Active Directory
Exchange
Office 365 (Microsoft Office 365)
Email and connectivity
Printing and general workstation support (desktops)
Hand-held device support

Desired Experience

Hands-on experience with Desktop & Network troubleshooting
Hands-on troubleshooting across AV, malware, and Microsoft Office 365 applications
Practical knowledge adding users to Active Directory

Benefits

Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance

Compensation & Screening

Salary: USD 36,000 - 45,000 per year
Compensation based on years of experience, education, technical expertise, and certifications
Medical, vision, and dental benefits provided
All applicants must agree to background screening and prior employment verification through a third-party pre-employment screening company