Network Management Support Jobs

1 job found

1d ago

IT Support Technician/Specialist

AK Group LLC Grand Rapids, MI

Grand Rapids, MI

1d ago

$22 - $34/hr Contract Marketing Application Support Business Systems

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Job Description

AK Group LLC is hiring a part-time IT Support Technician/Specialist to deliver guided IT support across client locations in the Grand Rapids area (with some remote troubleshooting).

Responsibilities

Perform hands-on IT tasks such as pulling network cables, connecting devices, and adding equipment to network racks
Install and support wireless access points, speakers, VoIP phones, and related on-site network/device setups
Provide on-site technical assistance with computer hardware and software under the direction of senior support staff
Resolve client issues in person or remotely, including printing and software-related problems
Log customer issues and document resolutions in helpdesk or CRM tools
Handle on-site network support tasks under the direction of head office staff, including firewall, filtering, and network management
Work dedicated on-site hours at a client as needs arise

Requirements

Previous experience in IT, customer service, or related fields
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive, professional demeanor
Ability to provide hands-on support under the direction of head office support staff
Ability to respond to incidents on-site during business hours
Experience working with various network and RMM tools
Ability to pass a background check if necessary
Ability to focus, pay attention, and complete tasks thoroughly
Fitness to climb a ladder that can hold under 300 lb for ceiling and roof work
Ability to lift up to 50 lb

Tools & Technologies

Helpdesk
CRM
RMM

Work Location

Hybrid remote in Grand Rapids, MI 49503
On-site support across Grand Rapids / Muskegon area
Additional client sites in St Joseph and Benton Harbor (and surrounding areas)

Pay & Job Type

Contract position (part-time)
$22.00 - $34.00 per hour
1099 issued for tax purposes

Schedule

Flexible schedule

Notes

This is NOT remote-only. Hands-on on-site work is required, so please do not apply if you are looking for remote-only work.
Reliable transportation is required to travel between client sites.
Mileage is paid above a certain distance.
Application rule: if your name is entered in ALL CAPS, the application will be automatically rejected.

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