IT Support Technician/Specialist

AK Group LLC is hiring a part-time IT Support Technician/Specialist to deliver guided IT support across client locations in the Grand Rapids area (with some remote troubleshooting).

Responsibilities

• Perform hands-on IT tasks such as pulling network cables, connecting devices, and adding equipment to network racks
• Install and support wireless access points, speakers, VoIP phones, and related on-site network/device setups
• Provide on-site technical assistance with computer hardware and software under the direction of senior support staff
• Resolve client issues in person or remotely, including printing and software-related problems
• Log customer issues and document resolutions in helpdesk or CRM tools
• Handle on-site network support tasks under the direction of head office staff, including firewall, filtering, and network management
• Work dedicated on-site hours at a client as needs arise

Requirements

• Previous experience in IT, customer service, or related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive, professional demeanor
• Ability to provide hands-on support under the direction of head office support staff
• Ability to respond to incidents on-site during business hours
• Experience working with various network and RMM tools
• Ability to pass a background check if necessary
• Ability to focus, pay attention, and complete tasks thoroughly
• Fitness to climb a ladder that can hold under 300 lb for ceiling and roof work
• Ability to lift up to 50 lb

Tools & Technologies

• Helpdesk
• CRM
• RMM

Work Location

• Hybrid remote in Grand Rapids, MI 49503
• On-site support across Grand Rapids / Muskegon area
• Additional client sites in St Joseph and Benton Harbor (and surrounding areas)

Pay & Job Type

• Contract position (part-time)
• $22.00 - $34.00 per hour
• 1099 issued for tax purposes

Schedule

• Flexible schedule

Notes

• This is NOT remote-only. Hands-on on-site work is required, so please do not apply if you are looking for remote-only work.
• Reliable transportation is required to travel between client sites.
• Mileage is paid above a certain distance.
• Application rule: if your name is entered in ALL CAPS, the application will be automatically rejected.