Office 2013 Support Jobs

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Helpdesk Technician 1

Natural Alternatives International Inc Carlsbad, CA

Carlsbad, CA

Today

$27 - $30/hr Full time Dhcp End User Support ERP Systems

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Job Description

Natural Alternatives International Inc is hiring a Helpdesk Technician 1 to provide onsite first-level technical support for end users in Carlsbad, CA.

Responsibilities

Represent IT staff, teams, and services professionally and respectfully to support the company userbase
Resolve Tier 1 helpdesk tickets and escalate complex and/or high-priority issues to the appropriate IT personnel
Support IT-managed products and services, including answering questions, troubleshooting, instructing users on software or hardware functionality, and communicating relevant policies
Troubleshoot printer issues and assist with ERP system difficulties as needed
Identify the most effective path to resolve technical issues through research and in-depth troubleshooting
Consult with full-time IT staff when additional input is required
Confirm solutions resolved user issues via verbal or email follow-up
Participate in IT-related projects assigned by the supervisor
Support corporate network reliability by monitoring and following documented procedures for systems and appliances (including antivirus software and monitoring tools) to help maximize performance and minimize security issues and downtime
Manage multiple tasks and projects at the same time
Apply a working familiarity with Sarbanes-Oxley (SOX) requirements that apply to IT work (a plus)

Requirements

2+ years of experience in helpdesk or IT support
Windows 10+ and Active Directory
Azure
Microsoft Office 2013+ and Office 365 administration
Mobile device administration
Networking concepts: DHCP, DNS, and TCP/IP
Disk imaging / PC deployment
PC hardware troubleshooting
Management and maintenance of printers and copiers
Ability to interface with and make recommendations to users across the organization, including C-suite
Demonstrated mastery of written English grammar (sentence structure, spelling, punctuation)
Good verbal communication skills
Diplomacy, composure, and sound judgment; ability to adapt quickly to changing circumstances
Strong troubleshooting and problem-solving skills to respond quickly to system software and hardware issues
Ability to pursue goals efficiently, understand priorities, and manage activities aligned with department objectives
Good organizational skills and self-starter mindset
Team-oriented approach, including facilitating discussions, mediating, and supporting team processes
Recognize personal limitations and request assistance and training when challenges require management guidance

Technologies

Windows 10+
Active Directory
Azure
Microsoft Office 2013+
Office 365
DHCP
DNS
TCP/IP
ERP system
Antivirus software
Monitoring tools
Printers and copiers
Mobile device administration
Disk imaging

Benefits

Free medical (one plan) plus other medical plan options
Dental, vision, life insurance, and other voluntary benefit options
$1,000 Retention Bonus after 90 days of employment
$1,000 Employee Referral Bonus
3 weeks vacation and 11 paid holidays
401K with company matching and profit sharing
Opportunities for advancement
Comprehensive training

Location and Pay

Location: Carlsbad, CA (onsite)
Pay: USD 27 - 30 per hour

Physical Demands

Regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; stoop and kneel; talk and hear
Frequently required to sit and stand
Vision abilities required: close vision, color vision, peripheral vision, depth perception, and ability to adjust and focus
Lifting requirement: up to 50 pounds (maximum safety-recommended)
Reasonable accommodations may be made upon request for qualified disabilities

Work Environment

Computer workstation and climate controlled office environment
May occasionally enter production areas where personal protective equipment might be required to prevent or lessen exposure to airborne powdered nutritional supplement substances

Background Check Requirement

Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to starting
Employment offers may be rescinded for disqualifying background check results and/or if the candidate withheld or falsified information
Failure to complete the background check may affect continued employment for an NAI employee who was conditionally offered the position

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