Operations Support Center Jobs

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Helpdesk Shift Supervisor

Maximus Colorado Springs, CO

Colorado Springs, CO

Today

$55k - $70k/yr Full time Manager Customer Support End User Support

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Job Description

Maximus offers an on-site Helpdesk Shift Supervisor role in Colorado Springs, CO, supporting mission-critical systems while leading a team in a technical support environment. The position includes a salary range of USD 55,000 to 70,000 per year and an active Secret clearance requirement. Benefits are designed to support your health, stability, and long-term planning, including health insurance, life and disability insurance, a retirement savings plan, and paid holidays and paid time off.

What you will do

Deliver technical support to users and clients by triaging issues, researching solutions, and responding to questions related to the program and its systems.
Supervise Operations Support Center operators, acting as both a mentor and a direct escalation point.
Support mission-critical systems that help defend the homeland.

What you bring

TCS146, T2, Band 5
Active Secret clearance

Benefits and incentives

Health insurance coverage
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off
Short- and long-term incentives
Program-specific awards

Accommodations

Maximus provides reasonable accommodations to individuals who need assistance during any stage of the employment process due to a disability, medical condition, or physical or mental impairment. If you require support during any stage, including accessing job postings, completing assessments, or participating in interviews, contact People Operations at applicantaccom@maximus.com.

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