Os Deployment Support Jobs

1 job found

1mo ago

Technical Support Services Technician

FIT Technologies Cleveland, OH

Cleveland, OH

1mo ago Closed

$47k - $55k/yr Full time Active Directory Cloud Platforms Computer Skills

This position is no longer accepting applications (closed Jul 23, 2026).

Job Description

This on-site role in Cleveland, OH offers a salary range of USD 47,000 to 55,000 per year. You will provide technical assistance and support to FIT Technologies clients, overseeing, monitoring, and maintaining their environments onsite or remotely through day-to-day tasks and routine maintenance.

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Responsibilities

Build and maintain relationships with clients and team members
Perform software and hardware upgrades
Install, maintain, and repair desktop hardware, network equipment, and PC peripherals
Maintain daily service calls and meet SLA expectations based on client needs
Provide detailed progress updates in a timely and accurate manner
Conduct routine maintenance in line with company and vendor standards
Ensure physical cabling infrastructure meets established standards
Participate in equipment liquidations

Requirements

Display a professional, reliable, trustworthy, and positive demeanor
Ability to troubleshoot, diagnose, and resolve issues, documenting steps taken in the internal ticketing system
Ability to clearly relay technical information to clients with varying levels of knowledge
Strong organizational skills with attention to detail and task follow-through
Understanding of Microsoft Windows versions, Active Directory, Microsoft 365, and Group Policy
Experience with Microsoft Office applications
Knowledge of networking concepts such as TCP/IP, addressing, and VLANs
Familiarity with network-based PC operating system deployment
Ability to maintain confidentiality of information
Certifications such as A+, Network+, MTA, MCSA are desirable
Ability to work in an evolving-priority environment and follow processes and protocols
Capability to meet deadlines and manage multiple tasks simultaneously
Commitment to ensuring cabling meets standards
Willingness to learn new software tools, including asset tracking and ticketing systems

Technologies

Microsoft Windows
Active Directory
Microsoft 365
Group Policy
Microsoft Office
TCP/IP
VLANS
Network-based PC operating system deployment
Internal ticketing system
Asset tracking and ticketing system

Application

To apply, submit an application online through our Career Center.

Working Conditions and Location

Reliable transportation, valid driver’s license, and valid vehicle insurance
Local travel and occasional travel to other parts of Ohio or out of state
Occasional evening and weekend work may be required
Must be able to lift or carry up to 50 pounds
May require weeks that exceed 40 hours
Ability to commute to Cleveland, OH 44143 (Preferred)
Ability to relocate to Cleveland, OH 44143 before starting work (Preferred)
Work location: In person

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